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Reactivate your network access before 1 April

 

Network access for staff will expire at the end of March, unless you reactivate your username. We suggest that you reactivate yours as soon as possible to ensure continuous access to internet and e-mail. Keep in mind that your line manager still has to approve your request before you are officially registered and able to work on the network. 

You will receive an e-mail from helpinfo@sun.ac.za indicating that your username will expire soon (see the example below). Three notifications will be sent before the end of March. Alternatively you can go directly to the reactivation page.
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Once logged into the reactivation page, you can select the services you want to activate for 2017.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services you want to register for and enter the necessary information. Select the appropriate options. Make sure the correct project code, if applicable, and cost centre, are entered. Click Accept and Reactivate. You should receive a notification stating that your request has been submitted, as well as a confirmation e-mail. 

The useradm website will indicate that the application still needs to be approved by the cost centre manager. When the cost centre manager approves the application, access will be extended to the end of March 2018.

If you have completed these steps successfully and still receive e-mails from helpinfo@sun.ac.za urging you to reactivate, please contact the IT Service Desk at 021 808 4367 or send an e-mail to help@sun.ac.za. It might be possible that your role as an employee might have expired.

 

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