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ServiceNow is ready to use

Information Technology (IT) recently implemented ServiceNow, a new request and incident logging system for SU staff and students.

Our first step was to register all staff on the system. If you haven’t done this yet, please go to www.sun.ac.za/infoteg, click on Register for ServiceNow and log in. Once logged in, you are automatically registered.

ServiceNow is ready for you to use. We’d like to encourage you to use the Self Service function as much as possible to save you time and improve IT services. It can be used to:

1. log IT related incidents or requests,
2. track the progress of your requests,
3. get quotes on IT hardware and related items and
4. find IT related information.

FAQS

1. Who needs to register for ServiceNow?
All staff and students have to register if you want to use this powerful tool.
2. How do I register?
Follow the link and log in with your SU username and password.
3. How do I log an incident? Click here.
4. How do I log a request? Click here.
5. How do I track my incidents and requests? Click here.

If you still have questions after you’ve registered, please contact the IT Service Desk at 021 808 4367.

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