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IT support during COVID

In line with SU communication regarding the operational needs and our staff’s well-being Information Technology also must limit the exposure and levels of infection of our IT Support staff.  Until further notice the following logistics are applicable to ensure the continuation of IT support to the University community:

ICT Partner Portal

For any support, please log a call on the ICT Partner Portal. In case of requests to work from home, please note that a request type for the remote access has been created which you can select on the entry page. A reference number will be emailed to you and a technician will be in contact. Please do not send an email to help@sun.ac.za.

Remote Assistance

Technicians assigned a request will contact the user and support will be provided remotely. 

No deliveries or collections

Until further notice desktops, laptops or mobile devices will not be collected or delivered. Technicians will contact the end-user telephonically and arrange for pickup or delivery of their devices from the demarcated areas at the IT HUB.

No support available at end-user residence

For end-users already working from home only remote assistance for support will be provided. No IT Technicians will be called out for support

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