%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20200330135112+00'00') /ModDate (D:20200330135112+00'00') /Title (IT-artikels) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 11 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 2440 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 350.728 521.469 396.006 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 351.103 520.719 395.256 re S 0.773 0.773 0.773 rg 61.016 617.359 m 550.984 617.359 l 550.984 618.109 l 61.016 618.109 l f 1.000 1.000 1.000 rg BT 278.868 698.693 Td /F1 10.5 Tf [(POST LIST)] TJ ET 0.200 0.200 0.200 rg BT 212.789 670.111 Td /F1 14.4 Tf [(INFORMASIETEGNOLOGIE)] TJ ET BT 221.824 643.466 Td /F1 11.7 Tf [(INFORMATION TECHNOLOGY)] TJ ET BT 61.016 583.841 Td /F1 14.4 Tf [(ACCESS TO SUNLEARN AND OTHER SYSTEMS)] TJ ET 0.400 0.400 0.400 rg BT 61.016 564.033 Td /F3 9.0 Tf [(Over the past weekend a number of system failures were experienced. IT staff were called out and attended to the )] TJ ET BT 61.016 553.044 Td /F3 9.0 Tf [(problems from Saturday. The most serious problems included:)] TJ ET BT 61.016 533.055 Td /F3 9.0 Tf [(• No access to SUNLearn \(due to authentication system problems\), resolved)] TJ ET BT 61.016 522.066 Td /F3 9.0 Tf [(• No access to exam venue lookup application on my.sun.ac.za, resolved)] TJ ET BT 61.016 511.077 Td /F3 9.0 Tf [(• Sun-e-HR authentication problems, resolved)] TJ ET BT 61.016 491.088 Td /F3 9.0 Tf [(The authentication system errors also had an impact on other systems on Saturday morning. These errors primarily )] TJ ET BT 61.016 480.099 Td /F3 9.0 Tf [(affected access from outside the University campus.)] TJ ET BT 61.016 460.110 Td /F3 9.0 Tf [(The SUNLearn access problem was a serious concern for students preparing for exams, and was only solved by Sunday )] TJ ET BT 61.016 449.121 Td /F3 9.0 Tf [(afternoon. Although now resolved, a temporary workaround for the exam venue issue was implemented: a list of exam )] TJ ET BT 61.016 438.132 Td /F3 9.0 Tf [(venues was attached to a notification on SUNLearn.)] TJ ET BT 61.016 418.143 Td /F3 9.0 Tf [(IT apologises for the inconvenience caused by the system failures. For any inquiries please contact the IT Service Desk at )] TJ ET BT 61.016 407.154 Td /F3 9.0 Tf [(021 808 4367 or log a request on the )] TJ ET 0.373 0.169 0.255 rg BT 211.118 407.154 Td /F3 9.0 Tf [(ICT Partner Portal.)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 211.118 406.003 m 286.142 406.003 l S 0.400 0.400 0.400 rg BT 61.016 387.165 Td /F3 9.0 Tf [( )] TJ ET BT 61.016 368.676 Td /F3 9.0 Tf [(Posted in:Connectivity | Tagged:Sunlearn | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Annot /Subtype /Link /A 12 0 R /Border [0 0 0] /H /I /Rect [ 211.1177 406.3216 286.1417 415.4791 ] >> endobj 12 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za) >> endobj xref 0 13 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000294 00000 n 0000000323 00000 n 0000000458 00000 n 0000000540 00000 n 0000003032 00000 n 0000003144 00000 n 0000003251 00000 n 0000003367 00000 n 0000003495 00000 n trailer << /Size 13 /Root 1 0 R /Info 5 0 R >> startxref 3576 %%EOF