%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250704124603+00'00') /ModDate (D:20250704124603+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 2495 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 412.115 521.469 334.619 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 412.490 520.719 333.869 re S 0.773 0.773 0.773 rg 61.016 427.865 m 550.984 427.865 l 550.984 428.615 l 61.016 428.615 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(ACCESS TO SUNLEARN AND OTHER SYSTEMS)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(March 12,2018)] TJ ET BT 165.578 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 180.086 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(Over the past weekend a number of system failures were experienced. IT staff were called out and attended to the )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(problems from Saturday. The most serious problems included:)] TJ ET BT 61.016 606.442 Td /F4 9.0 Tf [(• No access to SUNLearn \(due to authentication system problems\), resolved)] TJ ET BT 61.016 595.453 Td /F4 9.0 Tf [(• No access to exam venue lookup application on my.sun.ac.za, resolved)] TJ ET BT 61.016 584.464 Td /F4 9.0 Tf [(• Sun-e-HR authentication problems, resolved)] TJ ET BT 61.016 564.475 Td /F4 9.0 Tf [(The authentication system errors also had an impact on other systems on Saturday morning. These errors primarily )] TJ ET BT 61.016 553.486 Td /F4 9.0 Tf [(affected access from outside the University campus.)] TJ ET BT 61.016 533.497 Td /F4 9.0 Tf [(The SUNLearn access problem was a serious concern for students preparing for exams, and was only solved by Sunday )] TJ ET BT 61.016 522.508 Td /F4 9.0 Tf [(afternoon. Although now resolved, a temporary workaround for the exam venue issue was implemented: a list of exam )] TJ ET BT 61.016 511.519 Td /F4 9.0 Tf [(venues was attached to a notification on SUNLearn.)] TJ ET BT 61.016 491.530 Td /F4 9.0 Tf [(IT apologises for the inconvenience caused by the system failures. For any inquiries please contact the IT Service Desk at )] TJ ET BT 61.016 480.541 Td /F4 9.0 Tf [(021 808 4367 or log a request on the )] TJ ET 0.373 0.169 0.255 rg BT 211.118 480.541 Td /F4 9.0 Tf [(ICT Partner Portal.)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 211.118 479.390 m 286.142 479.390 l S 0.153 0.153 0.153 rg BT 61.016 460.552 Td /F4 9.0 Tf [( )] TJ ET 0.400 0.400 0.400 rg BT 61.016 442.063 Td /F2 9.0 Tf [(Posted in:Connectivity | Tagged:Sunlearn | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 211.1177 479.7082 286.1417 488.8657 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za) >> endobj xref 0 14 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000305 00000 n 0000000334 00000 n 0000000472 00000 n 0000000554 00000 n 0000003101 00000 n 0000003213 00000 n 0000003328 00000 n 0000003448 00000 n 0000003556 00000 n 0000003684 00000 n trailer << /Size 14 /Root 1 0 R /Info 5 0 R >> startxref 3765 %%EOF sunlearn « Informasietegnologie
Language:
SEARCH

  • Recent Posts

  • Categories

  • Archives

sunlearn

SUNLearn support for students

Thursday, April 1st, 2021

Are you a Matie? Then you use SUNLearn.

Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from 09h00-17h00.

Do you need assistance with:

  • SUNLearn access and log in issues?
  • Basic SUNLearn site navigation?
  • Accessing courses and course materials?
  • Knowing what to expect when your assessments are due?
  • Struggling to submit an assignment or find your Turnitin report?

Then set up an appointment today by sending an email to: angunge@sun.ac.za

We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.

To make a booking for individualised SUNLearn assistance and support, please email angunge@sun.ac.za

Email

Tags: , , ,
Posted in General, News, Notices, Students, Tips | Comments Off on SUNLearn support for students

Access to SUNLearn and other systems

Monday, December 3rd, 2018

Over the past weekend a number of system failures were experienced. IT staff were called out and attended to the problems from Saturday. The most serious problems included:

• No access to SUNLearn (due to authentication system problems), resolved
• No access to exam venue lookup application on my.sun.ac.za, resolved
• Sun-e-HR authentication problems, resolved

The authentication system errors also had an impact on other systems on Saturday morning. These errors primarily affected access from outside the University campus.

The SUNLearn access problem was a serious concern for students preparing for exams, and was only solved by Sunday afternoon. Although now resolved, a temporary workaround for the exam venue issue was implemented: a list of exam venues was attached to a notification on SUNLearn.

IT apologises for the inconvenience caused by the system failures. For any inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

 

Email

Tags:
Posted in Connectivity | Comments Off on Access to SUNLearn and other systems

New SUNLearn mobile app available for download

Wednesday, April 26th, 2017

Information Technology has developed a new SUNLearn mobile app which is now available for download. The app can be downloaded for Android, as well as iOS devices. It can also be downloaded by scanning the QR code to the right.  

SUNLearn is Stellenbosch University’s blended-learning platform. It is an open source, powerful, flexible and mobile-ready blended learning platform for learning and teaching. The system is easy to learn and use for both staff and students and an extensive user guide is also available. 

The SUNLearn mobile app can be used to:

– browse the content of your courses, even when offline,
– receive instant notifications of messages and other events,
– quickly find and contact other people in your courses,
– upload images, audio, videos and other files from your mobile device,
– view your course grades, etc.

Full features can be seen here.

Students who are new to the system can go to the Student training link where they will find various resources, videos and self-help guides. Keep in mind that when you use the SUNLearn mobile app on campus via Maties WiFi or the network, you will not be charged for any data and you will not need Inetkey for access.

The SUNLearn support team can be reached at learn@sun.ac.za or 021-808 2222.

Email

Tags:
Posted in Apps, Students, Training | Comments Off on New SUNLearn mobile app available for download

 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.