Until recently the common perception on campus has been that IT’s main responsibility is the maintenance and support of computers on campus. The people you call when your frustration levels have reached new heights and you have the urge to throw your pc out the window. Fortunately things are changing.
Previously two of IT’s departments, IT Technical Services (ITTS) and IT User Services (ITUS) functioned as two separate entities. However, to ensure that Information Technology stays at the forefront of technology and operates in line with the University’s key aims, the need arose to merge the two departments.
ITTS and ITUS will henceforth function as one department – IT Infrastructure and User Support. The main focus will primarily be Research and Development, Network Infrastructure and Telephone Systems and Hardware and Software Services and Support.
The responsibility of managing the successful integration of services and continuous support on campus rests on the shoulders of Zenobia Davidse and her team of 26.
With the restructuring the range of focus will also be broadened and moved away from the traditional IT functions. Thanks to technology we can now look at differently at datastorage on clouds in stead of conventional storage on harddrives. More attention will be given to testing of new hardware and software, analysis of users’ technological needs, consultations and selfhelp guides for staff.
IT Infrastructure and User support will become your one stop for any enquiries on e-waste, phone issues, the installation of WAP’s, purchasing and much more.
To improve communication with the rest of campus, faculty representatives will be nominated to speed up problem solving within departments. The additional functions and specialist areas of the various members of the IT staff will also be introduced in Bits & Bytes from now on.