On 27 March 2013, Professor Geo Quinot presented a seminar at Edward Nathan Sonnenbergs’ (ENS) pro bono office in Mitchell’s Plain on aspects of administrative justice. Participants in the seminar included clients of the pro bono office that mostly work in community-based organisations assisting members of the community on a range of service delivery issues. The seminar focused on procedural fairness and the giving of reasons as pro-active elements of the right to administrative justice and elicited lively discussion. The issues raised included access to indigent grants, pre-paid water programmes in the Cape Town area and difficulties experienced in getting access to relevant information to inform meaningful participation in public decision-making affecting the community. After the session, participants expressed a sense of empowerment in gaining some knowledge about administrative justice and the potential role of the Promotion of Administrative Justice Act in their daily engagement with administrators on behalf of community members.