Due to a current lack of manpower in the network infrastructure team, IT doesn’t have the capacity to deal with network infrastructure projects, as well as general KKW requests, in particular networkpoints.
The present focus has to be on Facilities management projects, rather than individual KKWs as these project has the largest financial impact on performance within Stellenbosch University. In case of urgent KKWs the network team will try their best to be accommodating or investigate temporary solution, such as a WiFi connection.
Rest assured that we are trying our utmost to rectify the situation. In the meantime, we appreciate you understanding and patience.
More information regarding network infrastructure services provided by IT, can be found in the IT Service Catalogue.
Weens `n tekort aan mannekrag in die netwerkinfrastruktuurspan, het IT nie tans voldoende kapasiteit om netwerkinfrastruktuur projekte, sowel as algemene KKW-versoeke, spesifiek KKWs vir netwerkpunte, te hanteer nie.
Op die oomblik is die hooffokus op Fasiliteitsbestuur-projekte, eerder as individuele KKWs aangesien dit die grootste finansiële impak op die werkverrigting binne die US sal hê. In geval van dringende KKWs sal die netwerkspan hul beste poging aanwend of ondersoek instel of `n tydelike oplossing intussen gebied kan word met, byvoorbeeld, `n WiFi-konneksie.
Wees verseker dat ons alles binne ons vermoeë doen om die huidige situasie te probeer verbeter. Intussen waardeer ons al ons kliënte se geduld in hierdie tyd.
Meer inligting oor netwerkinfrastruktuur dienste wat IT bied, kan op die IT Dienskatalogus gevind word.
