[:en]Institutional software solutions[:af]Institusionele programmatuuroplossings[:]

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MISSION STATEMENT | MANAGERS

MISSION STATEMENT

Information is crucial and strategic for a knowledge-intensive and knowledge-producing enterprise such as a university to thrive. Institutional software solutions [1] form the basis of all institutional information systems and are fundamental in the majority of institutional processes.

The ISS Section:

Builds, provides, maintains and supports reliable, innovative and sustainable institutional software solutions that meet the University’s needs timeously and over the long term.

In order to fulfill the above mission, the ISS Section performs the following functions:

Manages relationships with solution and system owners (clients), external and internal IT partners, stakeholders, communities, and vendors;
Performs business analysis in order to understand and help refine institutional processes, and determine requirements;
Develops software, which includes designing and coding solutions with the long-term in mind, and establishing and maintaining the necessary software development environment, skills and knowledge;
Maintains the software application portfolio over the long term;
Integrates (connects) software applications and systems in order to orchestrate institutional processes, enable integrated reporting and integrated views of institutional information;
Sources software solutions by helping clients and partners to select solutions, and by brokering solutions i.e. facilitating the procurement of solutions;
Supports software solutions by monitoring operations, configuring systems, managing incidents and problems, and helping clients and partners to train endusers;
Architects data, software solutions, business processes (in collaboration with functional partners) and integrations in collaboration with the IT Architecture Function.
Manages software solution development and implementation projects.

[1] University-owned or managed software applications (or solutions) that have a broad application across the institution, as opposed to specialised value for a single or few organisational entities within the university. The definition includes software such as web content management systems and mobile apps, amongst others. By way of example, a laboratory information system that has specialised value for only a single academic department or a single faculty would likely not be classed as an institutional software solution.

MANAGERS

	DANEEL VAN WIJCK \| Manager: IT Financial and Facilities Information Systems Daneel is responsible for the management, procurement, development, and support of the portfolio of information systems and software solutions that meets the needs of, and enables, the Finance and Facilities Management functions. Included in the role is the maintenance of relationships with these functional partners and principal users. As such, Daneel is the single point of contact at IT for these divisions.
	ANNA-MARI DU TOIT \| Manager: IT Student Information Systems Anna-Mari is responsible for the management, procurement, development and support of the porfolio of information systems and software solutions that meets the needs of, and enables, professional and service divisions that administer the student lifecycle from prospective students to alumni. Included in the role is the maintenance of relationships with these functional partners and principal users. As such, Anna-Mari is the single point of contact at IT for these divisions.
	BENETTE BRINK \| Manager: IT Business Analysis Benette is responsible for managing and developing the Business Analysis practice and capability in ISS. Business Analysis promotes the application of information and communications technology (ICT) to solve the institution’s business problems; facilitates transformation in operating, administrative and academic processes by applying ICT appropriately; interprets business needs for the technologists and technology for administrators, managers, and academics. Benette leads and maintains a team of skilled business analysts. She also manages relationships with selected partner and client divisions.
	MARC-ALLEN JOHNSON \| Manager: IT Software Development Marc-Allen is responsible for managing and developing the Software Development practice and capability in ISS. He leads a team of programmers and designers that develop and integrate institutional software solutions. Marc-Allen is also responsible for providing and coordinating integration and software application architecture guidance and advice to the IT Architecture Function.
	BERNARD HEESEN \| Head: ISS Configuration and Support Bernard is responsible for configuring generic software platforms, such as Sharepoint and other content management systems, Dynamix CRM and Office365 to create institutional solutions, and supporting them. He leads a team of software specialists who are trained to exploit these platforms. Bernard also manages relationships with selected partner and client divisions.
	PAUL ROOS \| Head: IT Management Information Systems Paul is responsible for the management, procurement, development and support of the data warehouses and data analytics systems and services that underpin institutional analytics, management information and operational reporting systems such as SUN-i and SUNRep. As such he manages the IT relationship with the Institutional Research and Planning Division. Paul is also responsible for providing and coordinating data architecture guidance and advice to the IT Architecture Function.
	MALANIE ORTMANN \| Head: Human Resources Information Systems Malanie is responsible for the management, procurement, development, and support of the portfolio of information systems and software solutions that meet the needs of and enables, the HR Division. Included in the role is the maintenance of relationships with this functional partner and its principal user. As such, Malanie is the single point of contact at IT for the HR Division. Malanie also coordinates the Incident and Problem Management process within ISS.

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MISSIESTELLING | BESTUURDERS

MISSIESTELLING

Inligting is kritiek en strategies vir `n kennis-intensiewe en kennis-skeppende onderneming, soos `n universiteit, om te floreer. Institusionele programmatuuroplossings[1] vorm die basis van alle institusionele inligtingstelsels en is fundamenteel tot die meeste institusionele prosesse.

Die IPO-afdeling:

Bou, verskaf, onderhou en ondersteun betroubare, innoverende en volhoubare institusionele programmatuuroplossings wat tydig en oor die lang termyn aan die Universiteit se behoeftes voldoen.

Om bogenoemde missie suksesvol uit te voer, verrig die IPO-afdeling die volgende funksies:

Bestuur verhoudings met oplossing- en stelseleienaars (vennote/kliënte), eksterne en interne IT-vennote, belanghebbers, gemeenskappe en verskaffers;
Voer besigheidsanalises uit om institusionele prosesse beter te verstaan, te verfyn en sodoende die nodige behoeftes te bepaal;
Ontwikkel programmatuur, insluitende die ontwerp en kodering van oplossings met die langtermyn in gedagte en die vestiging en instandhouding van die nodige omgewing, vaardighede en kennis vir programmatuurontwikkeling;
Instandhouding van die programmatuur-toepassings portefeulje oor die langtermyn;
Integreer (verbind) programmatuurtoepassings en -stelsels om institusionele prosesse te orkestreer, geintegreerde verslaggewing te bewerkstellig, sowel as om ge-integreerde oorsigte van institusionele inligting te verskaf;
Verkry programmatuuroplossings deur kliënte en vennote te help om oplossings te kies en oplossings te bemiddel, m.a.w. fasiliteer die verkryging van oplossings;
Ondersteun programmatuuroplossings deur bedryf te monitor, stelsels te konfigureer, insidente en probleme te bestuur en kliënte en vennote te help om eindgebruikers op te lei;
Ontwerp die argitekuur van data, programmatuur, besigheidsprosesses (in samewerking met funksionele vennote) en integrasie, in samewerking met die IT Argitektuurfunksie.
Bestuur programmatuur ontwikkelings- en implementeringsprojekte

[1] Programmatuurtoepassings (of -oplossings) wat besit en bestuur word deur die universiteit en breedweg regdeur die instelling aangewend kan word, in teenstelling met oplossings wat slegs gespesialiseerde waarde vir `n enkele of paar organisatoriese entiteite binne die universiteit bied. Die definisie sluit, onder andere, programmatuur soos stelsels wat webinhoud bestuur, in. `n Laboratorium inligtingstelsel wat vir `n enkele departement of `n enkele fakulteit `n spesifieke waarde het, sal waarskynlik nie geklassifiseer word as `n institusionele programmatuuroplossing nie.

BESTUURDERS

	DANEEL VAN WIJCK \| Bestuurder: IT Finansiële en Fasiliteite Inligtingstelsels Daneel is verantwoordelik vir die bestuur, verskaffing, ontwikkeling en ondersteuning van die portefeulje van inligtingstelsels en programmatuuroplossings wat beide omsien na die behoeftes van die afdelings Finansies en Fasiliteitsbestuur en hulle funksies moontlik maak. Die handhawing van verhoudings met hierdie funksionele vennote en hul hoofgebruikers maak deel uit van die rol. Gevolglik is Daneel ook hierdie afdelings se enkele kontakpunt by IT.
	ANNA-MARI DU TOIT \| Bestuurder: IT Studente-inligtingstelsels Anna-Mari is verantwoordelik vir die bestuur, verskaffing, ontwikkeling en ondersteuning van die portefeulje van inligtingstelsels en programmatuuroplossings wat beide omsien na die behoeftes en bemagtiging van die professionele en diensafdelings wat die student se lewenssiklus van voornemende student tot alumni administreer. Ingesluit by die rol is die handhawing van verhoudings met hierdie funksionele vennote en hulle hoofgebruikers. Anna-Mari is ook hierdie afdelings se enkele kontakpunt by IT.
	BENETTE KRIEL \| Bestuurder: IT Besigheidsanalise Benette is verantwoordelik vir die bestuur en ontwikkeling van die Besigheidsanalise-praktyk en -vermoë binne ISS. Analise bevorder die toepassing van inligting- en kommunikasietegnologie (IKT) om die instelling se besigheidsprobleme op te los; dit fasiliteer transformasie in die werking van administratiewe en akademiese prosesse deur IKT doelmatig toe te pas en vertolk besigheidsbehoeftes vir tegnoloë en tegnologie vir administrateurs, bestuurders en akademici. Benette lei `n span vaardige besigheidsanaliste en bestuur ook verhoudings met geselekteerde vennote en kliënteafdelings.
	MARC-ALLEN JOHNSON \| Bestuurder: IT Programmatuurontwikkeling Marc-Allen is verantwoordelik vir die bestuur en ontwikkeling van die Sagteware Ontwikkelingspraktyk en vermoë binne ISS. Hy lei `n span ontwerpers en programmeerders wat institusionele programmatuur-oplossings ontwikkel en integreer. Marc-Allen is ook verantwoordelik vir die verskaffing en koördinering van die argitektuurriglyne vir integrasie en programmatuurtoepassings, en raadgewing aan die IT Argitektuur funksie.
	BERNARD HEESEN \| Hoof: ISS Konfigurasie en Ondersteuning Bernard is verantwoordelik vir die konfigurasie van generiese programmatuurplatforms soos SharePoint en ander inhoudsbestuurstelsels, Dynamix en Office365 met die doel om institusionele oplossings te skep en ondersteun. Hy lei `n span deskundiges wat opgelei is om hierdie platforms te ontgin. Bernard bestuur ook verhoudings met geselekteerde vennote en kliënteafdelings.
	PAUL ROOS \| Hoof: IT Inligtingstelselsbestuur Paul is verantwoordelik vir die bestuur, verskaffing, ontwikkeling en ondersteuning van datastore en data-analitiek stelsels en -dienste soos SUN-i en SUNRep wat die basis van institusionele analitiek, bestuursinligting en operasionele rapportering. Gevolglik bestuur hy ook IT se verhouding met die Institusionele Navorsing en Beplanningsafdeling. Paul is ook verantwoordelik vir die verskaffing en koördinering van data-argitektuurriglyne en raadgewing aan die IT Argitektuurfunksie.
	MALANIE ORTMAN \| Hoof: Menslike Hulpbronne Inligtingstelsels Malanie is verantwoordelik vir die bestuur, verskaffing, ontwikkeling en ondersteuning van die portefeulje van inligtingstelsels en programmatuuroplossings wat beide omsien na die behoeftes en bemagtiging van die Menslike Hulpbronne afdeling. Die handhawing van verhoudings met hierdie funskionele vennoot en sy hoofgebruikers is ingesluit by haar rol. Malanie is ook Menslike Hulpronne se enkele kontakpunt by IT. Daarbenewens is sy ook verantwoordelik vir die koördinering van die insident- en probleembestuurproses binne ISS.

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	DANEEL VAN WIJCK \| Manager: IT Financial and Facilities Information Systems Daneel is responsible for the management, procurement, development, and support of the portfolio of information systems and software solutions that meets the needs of, and enables, the Finance and Facilities Management functions. Included in the role is the maintenance of relationships with these functional partners and principal users. As such, Daneel is the single point of contact at IT for these divisions.
	ANNA-MARI DU TOIT \| Manager: IT Student Information Systems Anna-Mari is responsible for the management, procurement, development and support of the porfolio of information systems and software solutions that meets the needs of, and enables, professional and service divisions that administer the student lifecycle from prospective students to alumni. Included in the role is the maintenance of relationships with these functional partners and principal users. As such, Anna-Mari is the single point of contact at IT for these divisions.
	BENETTE BRINK \| Manager: IT Business Analysis Benette is responsible for managing and developing the Business Analysis practice and capability in ISS. Business Analysis promotes the application of information and communications technology (ICT) to solve the institution’s business problems; facilitates transformation in operating, administrative and academic processes by applying ICT appropriately; interprets business needs for the technologists and technology for administrators, managers, and academics. Benette leads and maintains a team of skilled business analysts. She also manages relationships with selected partner and client divisions.
	MARC-ALLEN JOHNSON \| Manager: IT Software Development Marc-Allen is responsible for managing and developing the Software Development practice and capability in ISS. He leads a team of programmers and designers that develop and integrate institutional software solutions. Marc-Allen is also responsible for providing and coordinating integration and software application architecture guidance and advice to the IT Architecture Function.
	BERNARD HEESEN \| Head: ISS Configuration and Support Bernard is responsible for configuring generic software platforms, such as Sharepoint and other content management systems, Dynamix CRM and Office365 to create institutional solutions, and supporting them. He leads a team of software specialists who are trained to exploit these platforms. Bernard also manages relationships with selected partner and client divisions.
	PAUL ROOS \| Head: IT Management Information Systems Paul is responsible for the management, procurement, development and support of the data warehouses and data analytics systems and services that underpin institutional analytics, management information and operational reporting systems such as SUN-i and SUNRep. As such he manages the IT relationship with the Institutional Research and Planning Division. Paul is also responsible for providing and coordinating data architecture guidance and advice to the IT Architecture Function.
	MALANIE ORTMANN \| Head: Human Resources Information Systems Malanie is responsible for the management, procurement, development, and support of the portfolio of information systems and software solutions that meet the needs of and enables, the HR Division. Included in the role is the maintenance of relationships with this functional partner and its principal user. As such, Malanie is the single point of contact at IT for the HR Division. Malanie also coordinates the Incident and Problem Management process within ISS.

	DANEEL VAN WIJCK \| Bestuurder: IT Finansiële en Fasiliteite Inligtingstelsels Daneel is verantwoordelik vir die bestuur, verskaffing, ontwikkeling en ondersteuning van die portefeulje van inligtingstelsels en programmatuuroplossings wat beide omsien na die behoeftes van die afdelings Finansies en Fasiliteitsbestuur en hulle funksies moontlik maak. Die handhawing van verhoudings met hierdie funksionele vennote en hul hoofgebruikers maak deel uit van die rol. Gevolglik is Daneel ook hierdie afdelings se enkele kontakpunt by IT.
	ANNA-MARI DU TOIT \| Bestuurder: IT Studente-inligtingstelsels Anna-Mari is verantwoordelik vir die bestuur, verskaffing, ontwikkeling en ondersteuning van die portefeulje van inligtingstelsels en programmatuuroplossings wat beide omsien na die behoeftes en bemagtiging van die professionele en diensafdelings wat die student se lewenssiklus van voornemende student tot alumni administreer. Ingesluit by die rol is die handhawing van verhoudings met hierdie funksionele vennote en hulle hoofgebruikers. Anna-Mari is ook hierdie afdelings se enkele kontakpunt by IT.
	BENETTE KRIEL \| Bestuurder: IT Besigheidsanalise Benette is verantwoordelik vir die bestuur en ontwikkeling van die Besigheidsanalise-praktyk en -vermoë binne ISS. Analise bevorder die toepassing van inligting- en kommunikasietegnologie (IKT) om die instelling se besigheidsprobleme op te los; dit fasiliteer transformasie in die werking van administratiewe en akademiese prosesse deur IKT doelmatig toe te pas en vertolk besigheidsbehoeftes vir tegnoloë en tegnologie vir administrateurs, bestuurders en akademici. Benette lei `n span vaardige besigheidsanaliste en bestuur ook verhoudings met geselekteerde vennote en kliënteafdelings.
	MARC-ALLEN JOHNSON \| Bestuurder: IT Programmatuurontwikkeling Marc-Allen is verantwoordelik vir die bestuur en ontwikkeling van die Sagteware Ontwikkelingspraktyk en vermoë binne ISS. Hy lei `n span ontwerpers en programmeerders wat institusionele programmatuur-oplossings ontwikkel en integreer. Marc-Allen is ook verantwoordelik vir die verskaffing en koördinering van die argitektuurriglyne vir integrasie en programmatuurtoepassings, en raadgewing aan die IT Argitektuur funksie.
	BERNARD HEESEN \| Hoof: ISS Konfigurasie en Ondersteuning Bernard is verantwoordelik vir die konfigurasie van generiese programmatuurplatforms soos SharePoint en ander inhoudsbestuurstelsels, Dynamix en Office365 met die doel om institusionele oplossings te skep en ondersteun. Hy lei `n span deskundiges wat opgelei is om hierdie platforms te ontgin. Bernard bestuur ook verhoudings met geselekteerde vennote en kliënteafdelings.
	PAUL ROOS \| Hoof: IT Inligtingstelselsbestuur Paul is verantwoordelik vir die bestuur, verskaffing, ontwikkeling en ondersteuning van datastore en data-analitiek stelsels en -dienste soos SUN-i en SUNRep wat die basis van institusionele analitiek, bestuursinligting en operasionele rapportering. Gevolglik bestuur hy ook IT se verhouding met die Institusionele Navorsing en Beplanningsafdeling. Paul is ook verantwoordelik vir die verskaffing en koördinering van data-argitektuurriglyne en raadgewing aan die IT Argitektuurfunksie.
	MALANIE ORTMAN \| Hoof: Menslike Hulpbronne Inligtingstelsels Malanie is verantwoordelik vir die bestuur, verskaffing, ontwikkeling en ondersteuning van die portefeulje van inligtingstelsels en programmatuuroplossings wat beide omsien na die behoeftes en bemagtiging van die Menslike Hulpbronne afdeling. Die handhawing van verhoudings met hierdie funskionele vennoot en sy hoofgebruikers is ingesluit by haar rol. Malanie is ook Menslike Hulpronne se enkele kontakpunt by IT. Daarbenewens is sy ook verantwoordelik vir die koördinering van die insident- en probleembestuurproses binne ISS.

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