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Up to now, the IT HUB has mainly been a central point for students to have their tech-related problems sorted out. However, since the main IT building moved further away from campus two years ago, many of our clients felt that the offices are too far away or inaccessible to visit.
We are happy to announce that all staff can drop off their PCs and devices at the IT HUB. However, it is important that any request is logged at the IT Service Desk or on ServiceNow first. Due to limited capacity, it’s not possible to immediately assist users without arrangement. After the request has been logged, the technician assigned to your request will contact you and make further arrangements.
You will find the IT HUB in Admin A, just off the Rooi Plein with the entrance under the pedestrian bridge between Admin A and B. (next to Photographic Services)
If you are unsure which services we provide, please consult our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.
CONTACT US
Tel: 021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni
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Tot onlangs kon slegs studente hulle toestelle na die IT HUB bring vir hulp. Sedert die hoof IT-gebou twee jaar gelede egter verder weg van kampus geskuif het, het baie van ons kliënte gevoel dat ons kantore te ver of nie toeganklik is nie.
Om hierdie rede is ons bly om aan te kondig dat alle personeel nou hulle rekenaars en toestelle by die IT HUB kan afgee. Dis egter belangrik dat enige versoeke eers aangemeld word by ons IT Dienstoonbank of op ServiceNow. Weens beperkte kapasiteit is die nie moontlik om gebruikers onmiddellik te help sonder dat reëlings eers getref is nie. Nadat die versoek aangemeld is, sal die tegnikus waaraan die versoek toegeken is die gebruiker kontak en verdere reëlings tref.
Die IT HUB is geleë in Admin A, langs die Rooi Plein met `n ingang onder die voetgangersbrig tussen Admin A en B. (langs Fotografiese Dienste)
As jy onseker is oor watter dienste ons lewer, kyk gerus na ons Dienskatalogus en as jy braaf genoeg is, kyk of jy jouself kan help met ons Self-help wiki.
KONTAK ONS
Tel: 021-808 4367
Skype: ITStellenUni
E-pos: helpinfo@sun.ac.za (vir algemene navrae) or help@sun.ac.za (om `n versoek aan te meld)
Twitter: @itstellenuni
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Tags: IT HUB