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During both the weekends of 18 June and 12 July Information Technology carried out essential maintenance on various servers and systems. In both cases we encountered problems which caused some systems and services to be unavailable over the weekend, as well as into the following week. These outages were mainly caused by ageing technology and complex inter-dependencies between systems which make 100% availability difficult to achieve.
All systems and services have since been restored and are all once again online. We realise that disruptions such as these impact directly on the productivity of, and services to, our staff and students and although we try to limit them to a minimum, sometimes complexity has unpredictable consequences. We apologise for the inconvenience during these downtimes and can assure you that we try our best to ensure optimal service.
For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal
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Gedurende die naweke van 18 Junie en 12 Julie het Informasietegnologie noodsaaklike onderhoud op verskeie stelsels en bedieners uitgevoer. In beide gevalle het ons probleme teëgekom wat veroorsaak het dat sommige stelsels en dienste nie die betrokke naweke, sowel as die daaropvolgende week, beskikbaar was nie. Hierdie onderbrekings is hoofsaaklik veroorsaak deur verouderde tegnologie en komplekse interafhanklikheid tussen stelsels wat dit moeilik maak om 100% beskikbaarheid te handhaaf.
Alle stelsels en dienste is intussen herstel en is weer aanlyn. Ons besef dat onderbrekings soos hierdie ’n direkte impak het op die produktiwiteit van en dienste aan ons personeel en studente. Alhoewel ons probeer om onderbrekings tot ’n minimum te beperk, het kompleksiteit soms onvoorspelbare resultate. Ons vra om verskoning vir die ongerief wat die aftye veroorsaak het en kan julle verseker dat ons ons bes probeer om ten alle tye die beste diens te lewer.
Vir enige verdere navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ’n versoek aan op die ICT Partner Portal
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