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Even though Information Technology has been fully operational during lock down, most of our support is done remotely. Some of our staff are in office on a rotational basis making hardware repairs and receiving deliveries possible. However, we are still adhering to Covid-regulations and contact with staff are limited to the absolute necessary.
Stellenbosch campus:
- Currently no deliveries are made to clients by IT.
- Tuesday, Wednesday and Thursdays: Suppliers deliver equipment to our offices.
- Collection of equipment (new or repair) on Mondays to Fridays between 8:30 and 16:00.
IMPORTANT: If you have placed an order and it has been delivered, you will receive an automatic message from our system when the order has been processed, however this does not mean you should come to the offices and pick up your equipment. We will send you an email with a specific date to pick up your order. (Example of email) - Device repairs: If you have equipment which needs to be attended to, log a request as usual and a technician will contact you where after you will receive an email with a date and instructions on when to bring the equipment to our offices and again when to pick it up.
Tygerberg campus:
- Wednesdays: Deliveries from Stellenbosch campus to Tygerberg
- Pickup of new orders: You will be contacted by a technician with a specific time for collection.
- Device repairs: The same as Stellenbosch campus
For any enquiries, please log a request on the ICT Partner Portal. Please remember to provide a cell phone number where we can contact you.
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Alhoewel Informasietegnologie ten volle operasioneel is sedert die begin van die grendeltyd, word die meeste van ons funksies steeds af-kampus gedoen. Sommige van ons personeel is wel op kantoor op `n rotasie-basis om apparatuurherstelwerk en die ontvangs van aflewerings moontlik te maak. Ons gee egter gehoor aan Covid-regulasies en kontak met personeel word beperk tot die absolute minimum.
Stellenbosch-kampus:
- Tans word geen aflewerings deur IT aan kliënte gemaak nie.
- Dinsdae, Woendae en Donderdae: Verskaffers lewer toerusting by ons kantore af.
- Personeel kan toerusting (nuut of vir herstel) optel by ons kantore Maandag tot Vrydag tussen 8:30 and 16:00
- BELANGRIK: Indien jy `n bestelling geplaas het, sal jy `n outomatiese boodskap van ons stelsel ontvang om te bevestig dat jou bestelling ontvang is. Dit beteken egter nie dat jy die bestelling reeds moet kom optel by die kantoor nie. Ons sal vir jou `n e-pos stuur met `n spesifieke datum wanneer jy jou bestelling kan kom optel. (Voorbeeld van e-pos)
- Herstel van toerusting: In die geval van herstelwerk sal `n afspraak met die kliënt gereël word deur die tegnikus. Indien jy toerusting het wat herstelwerk benodig, teken soos gewoonlik `n versoek aan en `n tegnikus sal jou kontak. Jy sal `n e-pos ontvang met `n datum en instruksies vir wanneer jy die toerusting na ons kantore kan bring en wanneer jy dit kan optel.
Tygerberg-kampus:
- Woensdae: Aflewerings van Stellenbosch-kampus na Tygerberg-kampus
- Optel van nuwe bestellings: Jy sal gekontak word deur `n tegnikus vir `n spesifieke tyd vir optel.
- Herstel van toerusting: Dieselfde tprosedure geld as vir Stellenbosch-kampus.
Vir verdere navrae, meld asb. `n versoek aan op die ICT Partner Portal. Onthou asseblief om `n selfoonnommer te verskaf waar ons jou kan kontak.
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