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Many of you have been using FortiClient VPN for quite some time to access internal University services i.e.
- TeraTerm
- SSH or remote desktop to your work computer/server, usually for access to specialist software or resources.
- Full drive mapping (G: H: and P:) and scope of services as if you are in your office.
However, FortiClient is built on outdated technology and from the end of February no longer be the default VPN (Virtual Private Network).
The new service has been made available by Information Technology for students and staff. Citrix Gateway will allow you to access internal, University network-based applications from the Internet. This service, as well as the University, is protected and secured by multi-factor authentication for identity verification and requires that a device must meet specific security requirements before it is allowed on the University’s network.
Windows users:
If you are a Windows user, we recommend that you replace FortiClient with Citrix Gateway as soon as possible.
Linux users:
Unfortunately, our Linux users can only use Citrix on the following versions:
- Ubuntu LTS 14.04 LTS and 16.04 LTS. (32-bit and 64-bit)
If you are using other versions of Linux, you will still have to use FortiClient until an alternative becomes available. FortiNet installation instructions can be found here.
Apple users:
Users with Apple devices such as MacBooks and iMacs can log a request for assistance on the ICT Partner Portal.
How to I get Citrix Gateway?
Students and permanent staff with Windows devices can migrate to the new VPN service by going to their web browser to the site https://securevpn.sun.ac.za and follow the on-screen instructions.
SunID users need to log a request on the ICT Partner Portal and select the Remote Access option right at the top. Once a technician contacts you and all required info is received, you can migrate to SU VPN MSP service by going to their web browser to the site https://suvpnmsp.sun.ac.za and follow the on-screen instructions.
Alternatively, you can log a request for assistance with the setup of VPN on the ICT Partner Portal.
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Heelwat personeel gebruik reeds vir `n geruime tyd die FortiClient VPN om toegang te kry tot die Universiteit se interne dienste, byvoorbeeld
- TeraTerm
- SSH of remote desktop na jou werkrekenaar of bediener vir toegang tot spesialisprogrammatuur of -bronne.
- Drive mapping (G: H: en P:) en ander dienste asof jy in jou kantoor is.
FortiClient is egter gebou op verouderde tegnologie en is sedert einde Februarie nie meer die verstek VPN (Virtual Private Network) diens nie.
Informasietegnologie het die nuwe diens beskikbaar gemaak vir personeel en studente. Citrix Gateway sal jou toegang gee tot interne, Universiteitsgebaseerde toepassings via die Internet. Hierdie diens, sowel as die Universiteit, word sodoende beskerm deur veelfaktorbekragtiging vir die verifikasie van identiteit en vereis ook dat `n toestel moet voldoen aan spesifieke vereistes voordat dit op die US-netwerk toegelaat word.
Windows-gebruikers:
Indien jy `n Windows-gebruiker is, stel ons voor dat jy so gou moontlik FortiClient met die Citrix Gateway programmatuur vervang.
Linux-gebruikers:
Ongelukkig kan Linux-gebruikers Citrix op slegs die volgende weergawes gebruik:
- Ubuntu LTS 14.04 LTS en 16.04 LTS. (32-bit en 64-bit)
Indien jy enige ander Linux-weergawes gebruik, moet jy ongelukkig steeds FortiClient gebruik totdat `n alternatief beskikbaar is. Instruksies vir die installasie van FortiNet is hier beskikbaar.
Apple-gebruikers:
Gebruikers met Apple-toestelle soos MacBooks en iMacs kan `n versoek aanteken op die ICT Partner Portal vir hulp met installasies.
Hoe kry ek die Citrix Gateway-programmatuur?
Studente en permanente personeel wat Windows gebruik kan migreer na die Citrix VPN-diens deur via hulle webblaaier te gaan na https://securevpn.sun.ac.za en die instruksies te volg.
SunID-gebruikers moet asb. `n versoek aanteken op die ICT Partner Portal en die Remote Access-opsie heel bo kies. Sodra `n tegnikus jou gekontak het en al die inligting is verskaf, kan jy migreer na die SU VPN MSP-dien deur na https://suvpnmsp.sun.ac.za te gaan en die instruksies op die skerm te volg.
Alternatiewelik kan jy `n versoek aanteken om hulp aan te vra met die opstelling van VPN op die ICT Partner Portal
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