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They say a picture is worth a thousand words and even in the IT environment this is true. How often have you tried to describe a problem you have with your device to an IT technician, struggling to explain it over the phone or in an email.
There is an easier way and it’s called a screen shot, screen grab or screen snip. Many of us use this regularly on our cell phones to share images with friends or family, but it can be particularly useful if you want to show an IT technician an error message or what you are seeing on your screen. If you log a request on our ICT Partner Portal adding a screen shot makes the world of difference. A technician can immediately see the error message and start troubleshooting your problem.
So, how do you make a screenshot? One of two ways:
- In Windows 10 you can press the Shift+Windows button+S and it will open the Snip & Sketch option for you.
- You can type Snip & Sketch in your search bar (bottom left next to the Windows icon)
For a full explanation of how this handy tool works, the crew over at ZDNet explains it step by step.
So next time you log a request for our technicians, why not try out the Snip & Sketch tool? After all, it’s better to show, not tell.
[Information provided by George Whitehead]
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Die Engelse gesegde lui “A picture is worth a thousand words” en selfs in ‘n tegniese omgewing soos Informasie Tegnologie is dit van pas. Hoe dikwels het jy nie per e-pos of foon al gesukkel om aan ‘n tegnikus te verduidelik waarmee `n probleem het op jou rekenaar nie?
Daar is ‘n maklike manier om die frustrasie uit te skakel en mens noem dit ‘n skermknip. Baie van ons gebruik dit reeds gereeld op ons selfone om prentjies of grafika met ons familie of vriende te deel, maar dit kan besonder nuttig wees as jy vir ‘n IT-tegnikus wil ‘n foutboodskap wil wys of iets op jou skerm. As jy `n versoek aan teken op die ICT Partner Portal en ‘n skermknip insluit maak dit die probleem veel makliker om uit te rafel. Die tegnikus sien dadelik die foutboodskap en kan na ‘n oplossing begin soek.
Reg, so hoe maak jy `n skermknip? Jy’t twee opsies:
- In Windows 10 kan jy die volgende druk Shift+Windows knoppie+S en dit sal die Snip & Sketch toepassing vir jou oopmaak.
- Jy kan ook Snip & Sketch in die soekveld intik (onder links langs die Windows-ikoon)
Vir `n volledige verduideliking van hou hierdie handige toepassing werk, lees gerus die span op ZDNet se stap-vir-stap verduideliking,
So, volgende keer as jy `n versoek aanteken vir ons tegnici, hoekom probeer jy nie Snip & Sketch nie? Buitendien, dis altyd beter om te wys en nie te verduidelik nie.
[Inligting verskaf deur George Whitehead]
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