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Over the following few weeks Information Technology will be conducting maintenance on servers and systems over specific weekends and some downtime can be expected. 

Weekend of 31 August: Critical maintenance will be taking place on Saturday, 31 August, from 07:00 to Sunday, 1 September, 13:00. During this period a large number of functions and applications will temporarily be unavailable. This includes, among others, Financial Services; Student Administration Services; meal bookings; ePayments; schedules; password change and eApplications. SUNLearn will not be influenced by this maintenance.

Weekend of 6 September: Quarterly, scheduled maintenance will be taking place from Friday, 6 September 22:00 until Monday, 9 September at 08:00. A wide range of systems and services will not be available during this time.

Due to the extent of this maintenance and the necessity for thorough testing of systems and services the possibility exists for continued interruptions into the new week.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

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Oor die paar weke sal Informasietegnologie oor sekere naweke ​onderhoud uitvoer op bedieners en stelsels. Daar sal gevolglik tye wees wanneer stelsels nie beskikbaar is nie.

Naweek van 31 Augustus: Kritiese onderhoud vind Saterdag, 31 Augustus, vanaf 07:00 tot Sondag, 1 September om 13:00 plaas. ʼn Groot aantal funksies en toepassings sal gedurende hierdie tydperk nie beskikbaar wees nie. Dit sluit, onder andere in: Finansiële Dienste; Studente-administrasiedienste; etebesprekings; eBetalings; wagwoordverandering; roosters en eAansoeke. SUNLearn sal nie deur hierdie onderhoud beïnvloed word nie.

Naweek van 6 September: Kwartaallikse, geskeduleerde onderhoud vind plaas vanaf 22:00 Vrydag, 6 September tot 08:00 Maandag, 9 September. Verskeie stelsels en dienste sal gedurende hierdie tydperk nie beskikbaar wees nie.

Wees verseker dat ons alles binne ons vermoë sal doen om onderbrekings tot die minimum te beperk. Vir navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ʼn versoek aan op die ICT Partner Portal.

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Essential emergency maintenance to replace a faulty memory module was conducted on Saturday from 07:00 to 12:00. During the process it was discovered that there are additional hardware problems and this caused several services not to be available.

However, our IT staff succeeded in restoring essential core services on a temporary basis late last night. The final restore and replacement of the faulty hardware will take place at a later stage.

We apologise for the inconvenience. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

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Noodsaaklike noodonderhoud is Saterdag vanaf 07:00 tot 12:00 uitgevoer om ’n foutiewe geheue-module te vervang. Gedurende die proses is addisionele probleme met die hardeware teëgekom en het dit veroorsaak dat sekere dienste nie beskikbaar was nie.

IT-personeel het egter laat gisteraand daarin geslaag om tydelik kritiese kerndienste weer te herstel. Die finale herstelwerk en vervanging van die foutiewe hardeware sal op ’n latere stadium plaasvind.

Ons vra om verskoning vir die ongerief. Vir navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ʼn versoek aan op die ICT Partner Portal.

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Essential emergency maintenance to replace a faulty memory module was conducted on Saturday from 07:00 to 12:00.

During the process it was discovered that there are additional hardware problems on the specific server. Due to the hardware failure several services are still down. We are currently working in partnership with our hardware vendor to establish which module is causing failure and will be replacing it as soon as this is known.

We realise that the current situation is inconvenient and apologise for the unavailability of services. Rest assured that we are doing everything in our power to restore all services as soon as possible. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

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Noodsaaklike noodonderhoud is Saterdag vanaf 07:00 tot 12:00 uitgevoer om ’n foutiewe geheue-module te vervang.

Gedurende die proses is addisionele probleme met die hardeware op die spesifieke bediener teëgekom. Weens die hardewarefout is talle stelsels steeds nie beskikbaar nie. Ons probeer tans, in samewerking met ons hardewareverskaffer, vasstel watter module die fout veroorsaak en sal die vervanging doen sodra dit uitgeklaar is.

Ons besef dat die onbeskikbaarheid van stelsels ongerief verskaf en vra verskoning hiervoor. Wees gerus dat ons alles binne ons vermoë doen om te sorg dat dienste weer na normaal sal terugkeer so gou as moontlik. Vir navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ʼn versoek aan op die ICT Partner Portal.

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