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Whether you are setting up a new team member, replacing outdated equipment or upgrading for better performance, Stellenbosch University’s IT Division has a well-established process to help you procure hardware (physical devices such as laptops, printers and peripherals) that is reliable, supported and aligned with the institution’s standards.  

What hardware is available? 

The IT Division recommends and supports hardware products aligned with the formal tender process. These are desktops, laptops and other peripherals that: 

• Come with a four-year next-business-day warranty 

• Include free hardware and software support for the duration of the warranty 

• Are compatible with SU’s systems and IT support 

• Are pre-installed with Microsoft Office and the latest supported version of Windows 

• Are set up and configured for you by SU’s certified IT staff 

These standard devices offer stable performance, longer system lifecycles and easier transitions when upgrading. 

Need something custom? 

If your needs require a non-standard configuration – for example, high-performance laptops for specialised research – you can request a customised quote by logging a request on the ICT Partner Portal (please see steps below).  

How to request hardware 

1. Log a request on the ICT Partner Portal under Device Support > Get new hardware
2. IT obtains a quotation for you. 
3. Create the requisition in the procurement system. 
4. Procurement reviews and sends it back to IT for verification (especially if you supplied your own quotation). 
5. IT checks and approves the requisition, then sends it back to Procurement. 
6. Procurement issues a purchase order (PO) number and emails the PDF proof to you. 
7. You send the PO PDF to your chosen supplier. 

Important: Step 7 is essential. If you do not send the PO to the supplier, the equipment will not be ordered. 

Service hours 

• Days: Monday to Friday 

• Time: 08:00 – 12:45 and 13:45 – 16:30 

• Closed on weekends and public holidays 

What about old equipment? 

The IT Division has an e-waste depot at the ICT Main Building, situated in Hammanshand Road, Stellenbosch, for safe disposal of old electronics, including university-owned or personal items like: 

• Computers 

• Batteries 

• Printers 

• Other electrical devices 

Free pickup is available on the main campus. On satellite campuses, e-waste must be dropped off at your local IT department. 

• More on reducing e-waste at SU 

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CAMPUS COMMUNICATION (3)

Dear Colleagues and Students 

We want to inform you about a scheduled upgrade to critical IT systems (both hardware and software) that will take place over the weekend from 05:00 on Saturday, 5 April, until 14:00 on Sunday, 6 April. During this time, various IT services will be impacted, including: 

• Payment of application fees and student fees via SUNePay 

• Vehicle pool bookings funds reservation 

• Parking applications via the web 

• Meal bookings and meal quota increases via the Meal Booking web application (students with existing quota and bookings are unaffected) 

• SUN-E-HR 

• Printing quota increases from student accounts and cost centres (students & staff with existing quota are unaffected) 

• Password changes and resets 

• Academic transcripts & qualification requests and payments  

• Short course registration and payments 

• Planon work-order integration to SUNFin 

• All web apps (i.e. MySUN Menu links)  

This weekend’s maintenance builds on last weekend’s scheduled maintenance and focuses on additional critical upgrades. Although every attempt will be made to limit interruptions, the IT services and systems listed will be affected and may become unavailable during this time, either partly or entirely.  

If you have any questions, please log a request through the ICT Partner Portal. Thank you for your understanding and cooperation. 

CAMPUS COMMUNICATION (2)

CAMPUS COMMUNICATION (1)

Dear Colleagues and Students 

As per the University’s annual calendar, Information Technology will conduct its quarterly scheduled maintenance on IT infrastructure components from Friday, 28 March 2025 at 21:00 until Monday, 31 March 2025 at 07:00. This will take place during the first weekend of the University’s recess. 

Although every attempt will be made to limit interruptions, various IT services and systems will be affected and may become unavailable during this time, either partly or entirely. This includes internet access that will be interrupted on Saturday, 29 March from 09:00 until 15:00. More information about the impacted services will be shared during the week of 17 March 2025. 

For any enquiries, please log a request through the ICT Partner Portal. 

Thank you for your cooperation and understanding. 

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