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[:en]IT HUB: only by appointment[:af]IT HUB: Slegs met afspraak[:]

Wednesday, March 3rd, 2021

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All services offered by the IT HUB in the Admin A building – collection of equipment and any type of technical support – are available by prior arrangement only.

If staff need technical support, they need to log a request on the ICT Partner Portal after which they will be contacted by a technician for further arrangements.

Students should make appointments by logging a call at the online service desk in advance. Appointments and rrequests can no longer be logged at the entrance to the IT HUB.

You can also call the IT HUB at 021 8089289, but preferably log a request on the ICT Partner Portal. This can be done as follows:

  1. Log an issue report on the ICT Partner Portal at https://servicedesk.sun.ac.za/
  2. Sign on with your SU username and password.
  3. Select the “ICT Partner Portal” service desk.
  4. Students select the IT HUB option. Staff select the  option depending on the type of issue.
  5.  Fill in the necessary information – if there is an asset number, please include it.
  6.  Add any additional information in the description field.
  7.  Copy any related images, files and emails to the attachment area.
  8.  A staff member will make contact once the report has been logged and schedule an appointment.

Students and staff members who have lost their student/staff cards are the only unscheduled visitors allowed at the IT HUB, and only between 08:30 and 16:00 daily.

 

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Alle dienste wat tans deur die IT HUB in Admin A gelewer word – hetsy optel van toerusting of enige ondersteuning – is slegs beskikbaar deur middel van `n voorafgereëlde afspraak.

Indien personeel tegniese ondersteuning benodig, moet hulle asb. `n versoek aanteken op die ICT Partner Portal waarna hulle gekontak sal word deur `n tegnikus vir verdere reëlings.

Studente kan dieselfde prosedure volg vir `n afspraak en vooraf `n versoek aanteken by die aanlyn dienstoonbank. Afsprake en die aanmeld van foute kan nie meer, soos voorheen, by die ingang van die IT HUB gemaak word nie. Jy kan ook die IT HUB skakel by 021 8089289, maar dit dit word verkies dat die versoek eerder aangemeld word op die ICT Partner Portal.  Die aanlynproses is as volg:

  1. Meld `n versoek aan op die ICT Partner Portal by https://servicedesk.sun.ac.za/
  2. Teken aan met jou US-gebruikersnaam en wagwoord.
  3. Kies die “ICT Partner Portal” dienstoonbank.
  4. Studente kies die IT HUB -opsie. Personeel kies die opsie van toepassing op hulle navraag.
  5.  Vul die nodige inligting in. As daar `n batenommer is, verskaf dit asseblief.
  6.  Voeg enige addisionele inligting by in die beskrywingsveld.
  7.  Kopieer enige ander verwante grafika, leêrs en e-posse in die area vir aanhangsels.
  8.  `n IT-personeellid sal kontak maak om `n afspraak te maak sodra die versoek aangemeld en verwerk is. 

Studente en personeel wat hulle studente- of personeelkaarte verloor het is die enigstebesoekers wat sonder `n afspraak die IT HUB kan besoek. Dit kan daagliks tussen 08:00 en 16:00 geskied.

 

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[:en]Goodbye Inetkey[:af]Totsiens Inetkey[:]

Monday, March 1st, 2021

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Until recently staff and students of Stellenbosch University had to use Inetkey to gain access to the internet. This tool acted both as a security gatekeeper and as a billing system for internet usage. 

At the end of 2019 when the Council of Stellenbosch University approved the budget for 2020, it included the introduction to a a new internet model. This decision also kicked off the project to phase out Inetkey.  The Finance Committee decided to levy an annual, once-off fee and for 2021 a once-off fee of R674.00 (R57.83 per month) was agreed on. Subsequently staff’s internet fee will in future be included in the annual username registration fee. 

The discontinuation of Inetkey also included the replacement of an outdated firewall. During the weekend of 19 February the outdated firewall that we have been using for internet access from campus was replaced and subsequently the necessity for Inetkey fell away.  

After the replacement Inetkey is no longer necessary for internet access and from 15 March the application will give an error message if you use it. You can therefore remove and/or uninstall the Inetkey app from all your devices. 

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Tot onlangs moes US-personeel en -studente Inetkey gebruik om toegang tot die internet te verkry. Hierdie toepassing het opgetree as beide hekwagter en verrekeningstelsel vir internetgebruik. 

Aan die einde van 2019 het die US Raad saam met die jaarlikse begroting, ook ʼn nuwe internetmodel goedgekeur. Hierdie besluit het die projek vir die uitfasering van Inetkey afgeskop. 

Die Finansies-komitee het besluit op die heffing van ʼn jaarlikse fooi en op R674.00 (R57.83 per maand) vir 2021. Dit behels dat personeel se internetkostes voortaan ingesluit word in die jaarlikse gebruikersnaam-aktiveringsfooi.

Die Inetkey-projek het ook die vervanging van die ou firewall ingesluit. Gedurende die naweek van 19 Februarie is die verouderde firewall, wat ons reeds vir dekades gebruik vir toegang na die internet, vervang en gevolglik het die nut vir Inetkey ook verval.

Sedertdien is Inetkey nie meer nodig vir toegang na die internet nie en vanaf 15 Maart sal dit ook ʼn foutboodskap wys indien jy dit probeer gebruik. Jy kan dus die Inetkey-toepassing van jou toestelle verwyder.

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[:en]Reactivate your username before 1 April[:af]Heraktiveer jou gebruikersnaam voor 1 April[:]

Monday, February 8th, 2021

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Network access (usernames) for staff will expire at the end of March unless you reactivate your username.

We suggest that you reactivate yours as soon as possible to ensure uninterrupted access to IT services (internet, email, SUN-e-HR etc.). Keep in mind that the cost centre manager still has to approve your request before your username is reactivated; allow sufficient time for this to be done to avoid disruption of your service.

You will receive an email from helpinfo@sun.ac.za indicating that your username (“engagement”) will expire soon. Three notifications will be sent before the end of March. Alternatively, you can go directly to the reactivation page.

Once logged into the reactivation page, you can select the services you want to reactivate.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services (network / email usernames and internet usernames) you want to register for (see images below).

 

Reactivation of internet usernames is no longer necessary and can be ignored.

Make sure you select the correct cost points and if you’re unsure ask your cost centre manager. Click Accept and Reactivate.

 You will receive a notification stating that your request has been submitted, as well as a confirmation email. 

The webpage will indicate that it will be activated as soon as it has been approved by the cost centre manager. When the cost centre manager approves the reactivation request access will be extended to the end of March next year.

If you have completed these steps successfully and still receive emails from helpinfo@sun.ac.za urging you to reactivate, please go back to the reactivation page and make sure the appropriate boxes are checked: Your Network / Email usernames Your Internet usernames

 If you are still not able to reactivate, please raise a request at servicedesk.sun.ac.za

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Alle personeel se netwerktoegang en gebruikersname verval outomaties einde Maart, tensy jy dit heraktiveer.

Om te verseker dat jy ononderbroke toegang tot IT-dienste (byvoorbeeld e-pos, internet, SUN-e-HR) het, stel ons voor dat jy dit so gou as moontlik afhandel. Neem in ag dat die kostepuntbestuurder eers jou aansoek moet goedkeur voordat jou toegang heraktiveer is. Laat dus voldoende tyd toe dat die proses afgehandel kan word sodat jou diens nie onderbreek word nie. 

Jy sal ʼn e-pos van helpinfo@sun.ac.za ontvang wat aandui dat jou gebruikersnaam (“engagement”) gaan verval. Drie waarskuwings word gestuur voor einde Maart. Alternatiewelik kan jy ook  direk na die heraktiveringsblad gaan wanneer jy verkies.

Sodra jy aangeteken is op die heraktiveringsblad, kan jy kies watter dienste jy wil heraktiveer. Bo-aan die bladsy, kry jy die geleentheid om die EKB (Elektroniese Kommunikasiebeleid) te lees. Ons beveel aan dat jy dit eers lees sodat jy jouself kan vereenselwig met die voorwaardes wat verbonde is aan jou netwerkgebruik. 

Kies die dienste waarvoor jy wil heraktiveer:

 

Heraktivering van internet-gebruikersname is nie meer nodig nie en kan geignoreer word.

Maak seker dat die korrekte kostepunt en projek (indien van toepassing) ingevul is.

Kliek Accept and Reactivate.

Die webblad sal aandui dat jou versoek ontvang is en dat jy ʼn e-pos sal kry wanneer dit goedgekeur is. Jy sal ook dadelik ʼn e-pos kry om te bevestig dat jou versoek ontvang is. 

Die useradm webwerf sal aandui dat die aansoek nog goedgekeur moet word deur die kostepuntbestuurder. Sodra dit goedgekeur is, sal die toegang geskuif word na einde Maart volgende jaar.

Indien bogenoemde stappe suksesvol voltooi het en jy nogsteeds e-posse ontvang vanaf helpinfo@sun.ac.za  oor heraktivering, kontak asb. die IT Dienstoonbank by  021 808 4367 of stuur ʼn e-pos aan help@sun.ac.za. Die rede hiervoor mag die status van jou rol by die universiteit wees. 

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[:en]Maintenance weekend: 19 February[:af]Onderhoudnaweek: 19 Februarie[:]

Monday, February 1st, 2021

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 Information Technology will be conducting maintenance on various components of the IT infrastructure over the weekend of 19 February and some downtime can be expected. 

Quarterly, scheduled maintenance will be taking place from Friday, 19 February at 17:00 to Monday, 22 February at 08:00. Various IT services and systems are affected by this and can become unavailable, partly or entirely.

During the maintenance weekend the current outdated firewall which provided access to off-campus internet will be upgraded to new technology. This will result in estimated internet downtime from Saturday, 20 February at 10:00 to Sunday, 21 Feb 2021 at 12:00. 

Due to the extent of this maintenance and the necessity for thorough testing of systems and services the possibility exists that some interruptions might occur into Monday.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please log a request on the ICT Partner Portal.

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Informasietegnologie sal gedurende die naweek van 19 Februarie onderhoud uitvoer op verskillende komponente van die IT infrastruktuur. Gevolglik sal daar tye wees wanneer stelsels nie beskikbaar is nie.

Kwartaallikse, geskeduleerde onderhoud vind plaas vanaf 17:00 Vrydag, 19 Februarie tot 08:00 Maandag, 22 Februarie. Verskeie IT dienste en stelsels word hierdeur geraak en kan gedeeltelik of in geheel nie beskikbaar wees nie.

Gedurende die onderhoudnaweek sal die huidige, verouderde firewall, wat tot op hede toegang tot internet buite kampus gebied het, opgegradeer word. Die opgradering sal lei tot beraamde  internet onbeskikbaarheid vanaf Saterdag, 20 Februarie 2021 om 10:00 tot Sondag, 21 Feb 2021 om 12:00. 

Weens die omvangryke onderhoud en die noodsaaklikheid vir deeglike toetsing van stelsels en dienste kan onderbrekings Maandag ook voortduur.

Wees verseker dat ons alles binne ons vermoë sal doen om onderbrekings tot die minimum te beperk. Vir navrae meld ʼn versoek aan op die ICT Partner Portal.

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Posted in General, News, Notices | Comments Off on [:en]Maintenance weekend: 19 February[:af]Onderhoudnaweek: 19 Februarie[:]

[:en]Exceptional efforts by IT colleagues[:af]Uitsonderlike steun deur IT-personeel[:]

Friday, December 4th, 2020

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As we approach the end of a turbulent year caused by a global pandemic and shrinking economies, we are filled with gratitude and pride when we look back on what we achieved and prevented from happening this year. As we see many businesses failing, we recognise our vulnerabilities and exposure to business disruption. The fact that SU could not only maintain and continue its operations, but even accelerate its digitalisation strategy, is evidence of exceptional efforts by the IT colleagues of our university. Nobody foresaw what happened this year. Our response was remarkable, and successful.

More specifically, the following IT-related interventions should be highlighted for the significant contribution to business continuity and support of general productivity:

  • In March, immediate action by IT management in organising the necessary initiatives to upgrade and stabilise the IT infrastructure and services to support increased workload and data flow;
  • Collaboration across functional borders to arrange new services like the provision of laptops to students, and continuously organise the provision of data bundles to qualifying students;
  • Adjustments to administrative information systems to implement management decisions related to operational challenges;
  • Initiatives to form new support structures to support staff and students working at home;
  • Resilience and agility to continue with major projects and deliver on institutional requirements, without using the pandemic as an excuse;
  • Finally, the general willingness to make sacrifices, collaborate and conform to new protocols and ways of working.

To all our partners and colleagues in IT and other functions of the university, we express our sincere gratitude for what we achieved together. We are now in a much better position to plan for known and unknown challenges that may occur on our journey to a digitalised society and university. How soon we’ll get there, depends very much on this good start and our perseverance, maintaining quality standards and focus.

Best wishes for the festive season, and I hope that all of us of will enjoy some rest to prepare for the next challenging year.

Attie Juyn
Senior Director: Information Technology

25 November 2020

 

 

 

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Namate ons die einde van ʼn onstuimige jaar nader, gekenmerk deur ʼn wêreldwye pandemie en kwynende ekonomie, kyk ons dankbaar en trots terug na wat ons bereik en voorkom het. Terwyl etlike besighede gesluit het of aansienlike verliese gely het,  is die Universiteit ook gekonfronteer deur ons eie swakplekke en blootstelling aan besigheidsontwrigting. Die feit dat die US nie net sy normale bedryf kon handhaaf en voortsit nie, maar selfs die strategie vir digitalisering kon versnel, weerspieël die uitsonderlike diens van die Universiteit se IT-personeel. Niemand kon dié jaar se gebeure voorsien nie. Ons reaksie was voortreflik en suksesvol.

Die volgende IT-verwante ingrypings kan uitgelig word vir hulle beduidende bydrae tot besigheidskontinuïteit en ondersteuning van algemene produktiwiteit:

  • Onmiddellike aksie deur IT-bestuur in Maart om die noodsaaklike inisiatiewe in plek te sit vir die opgradering en stabilisering van die IT-infrastruktuur om sodoende die verhoogde werkslading en datavloei te kan ondersteun;
  • Samewerking oor funksionele grense heen om nuwe dienste te verskaf, byvoorbeeld die verskaffing van skootrekenaars aan studente, sowel as databondels aan kwalifiserende studente;
  • Aanpassings aan administratiewe inligtingstelsels om bestuursbesluite oor operasionele uitdagings te implementeer;
  • Inisiatiewe om nuwe ondersteuningstrukture te vorm wat personeel en studente wat tuis werk te ondersteun;
  • Aanpasbaarheid en buigsaamheid om voort te gaan met groot projekte en die aflewering daarvan volgens institusionele vereistes, sonder om die pandemie as ʼn verskoning te gebruik;
  • Laastens, die algemene bereidwilligheid om opofferings te maak, saam te werk en aan te pas by nuwe protokolle en werkwyses. 

Aan al ons vennote en kollegas in IT en ander funksies van die Universiteit spreek ons ons opregte dank uit vir wat ons saam bereik het. Ons is tans in ʼn veel beter posisie om te beplan vir bekende en onbekende uitdagings op ons pad na ʼn digitale samelewing en Universiteit. Hoe vinnig ons dit gaan bereik hang grotendeels af van hierdie goeie begin, ons uithouvermoë, die behoud van kwaliteit-standaarde en fokus.

Beste wense vir die jaarlikse feestyd, en ek hoop dat almal ʼn ruskansie sal geniet en voorberei vir ʼn nuwe uitdagende jaar.

Attie Juyn
Senior Direkteur: Informasietegnologie

25 November 2020

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