General « Informasietegnologie

General

[:en]Phasing out of generic IT email addresses[:af]Uitfasering van generiese IT e-posadresse[:]

Wednesday, October 7th, 2020

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Until now we have used a selection of generic email addresses for enquiries from staff and students. In previous years these mailboxes were attended to manually, but in recent years, with the implementation of the ICT Partner Portal, they have been set up to automatically log a request.

For example, if you emailed quote@sun.ac.za to enquire about hardware components, your email would automatically log a request for information on your name on our platform. Likewise, if you emailed help@sun.ac.za to contact the IT Service Desk, it would log a request on your name.

However, soon this will no longer be the case. These generic addresses will be phased out gradually and the only way of requesting a service or information will be to log a request on the ICT Partner Portal. (Also see our FAQs on logging a request)

Above mentioned applies to the following email addresses:

help@sun.ac.za
helpinfo@sun.ac.za
software@sun.ac.za
quote@sun.ac.za
student@sun.ac.za
telecom@sun.ac.za
students@sun.ac.za
itkursus@sun.ac.za
ittd@sun.ac.za
portalhelp@sun.ac.za
pbk@sun.ac.za
csirt@sun.ac.za
soc@sun.ac.za
ithub@sun.ac.za

If you have any enquiries please log a request on our ICT Partner Portal.

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Tot onlangs het Informasietegnologie generiese adresse gebruik vir navrae. Vorige jare is hierdie posbusse met die hand gemonitor, maar meer onlangs, met die in werking stelling van die ICT Partner Portal, is dit eerder opgestel dat ŉ versoek outomaties aangeteken word.

As voorbeeld – as jy ŉ e-pos sou stuur na quote@sun.ac.za om navraag te doen oor hardeware komponente, sou jou e-pos outomaties ŉ versoek om informasie aanteken op die platform, gekoppel aan jou naam. In ŉ soortgelyke geval, as jy aan help@sun.ac.za e-pos gestuur het omdat jy die IT Dienstoonbank wou kontak. is ŉ versoek op jou naam aangeteken op die ICT Partner Portal

Binnekort sal dit nie meer die geval wees nie. Hierdie generiese adresse sal uitfaseer word en voortaan sal die enigste manier hoe jy ŉ IT-diens of informasie kan versoek wees deur ŉ versoek aan te teken op die ICT Partner Portal. (Sien ook ons FAQs oor foutrapportering vir meer inligting)

Bogenoemde het betrekking op die volgende adresse:

Indien jy enige verdere navrae het, teken asb. ŉ versoek aan op die ICT Partner Portal.

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Posted in E-mail, General, Notices | Comments Off on [:en]Phasing out of generic IT email addresses[:af]Uitfasering van generiese IT e-posadresse[:]

[:en]Microsoft Teams meeting recordings will now be saved to OneDrive and SharePoint[:af]Microsoft Teams vergaderingopnames nou gestoor in OneDrive en SharePoint[:]

Wednesday, October 7th, 2020

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What does this mean?

Microsoft has opted to change the storage space where new Teams meeting recordings are stored on, and served from, to OneDrive and SharePoint (ODSP), instead of Microsoft Stream. This change will occur in the next few months and more information will be made available at a later date.

How does this affect Stellenbosch University?

This change impacts the organisation in several ways:

New features

The move to ODSP immediately unlocks long-awaited features including external and guest sharing, with improved transcription quality, speaker attribution, transcript content search, and other features to follow in 2021.

Meeting storage

Non-Channel meetings will be stored in the OneDrive of the person who clicked the record button in a special folder labelled “Recordings” – that sits at the top of the recorder’s OneDrive. Channel meetings will be stored in a folder labelled “Recordings” under a folder named after the channel under the Team’s document library.

Permissions

All meeting invitees – except for external users – in non-channel meetings will automatically get a shared link to access the meeting recording. External users will need to be explicitly added to the shared list by the meeting organiser or the person that clicked the record button. For Channel meetings, permissions will be inherited from the owners and members list in the channel.

What should I do to prepare?

For now, you as the user should do nothing. This is an automated process being implemented on a server level. We at IT will be testing these new features extensively before any implementation will be made on the user environment. More information will be communicated at a later date.

[ARTICLE BY BRADLEY VAN DER VENTER]

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Wat beteken dit?

Microsoft het besluit om die stoorpoel vir opnames van Teams aanlynvergaderings te verander van Microsoft Stream na OneDrive en SharePoint (ODSP). Hierdie verandering sal binne die volgende paar maande plaasvind en meer inligting sal op ŉ latere datum bekendgemaak word.

Hoe beïnvloed dit Universiteit Stellenbosch?

Die verandering beïnvloed ons organisasie op verskeie wyses:

Nuwe funksies

Die skuif na SharePoint stel nou funksies beskikbaar waarvoor daar reeds ŉ geruime tyd gewag word. Dit sluit die vermoeë om inligting te deel met eksterne persone en gaste; sprekertoekening; transkripsie-soektogte met verdere funksies wat in 2021 verwag word.

Stoor van vergaderings

Vergaderings wat nie in die channels plaasvind nie, sal gestoor word in die OneDrive-stoorspasie van die persoon wat die opnameknoppie gedruk het. Dit sal gestoor word in `n spesiale lêer wat Recordings genoem word. Channel-vergaderings sal gestoor word in die Recordings-leêr onder ŉ l lêer genoem na die Team se document library.

Regte

Alle uitgenooides na die vergadering – behalwe eksterne gebruikers – in nie-channel vergaderings sal outomaties ŉ gedeelde skakel van die opname van die vergadering. Die organiseerder van die vergadering of die persoon wat die opname aktiveer het sal pertinent eksterne gebruikers moet byvoeg by ŉ gedeelde lys. Vir channel-vergaderings sal regte geërf word van die eienaars en lede in die channel.

Wat moet ek doen om voor te berei?

Vir nou hoef jy as gebruiker niks te doen nie. Hierdie is ŉ geoutomatiseerde proses wat op bedienervlak implementeer word.

Informasietegnologie sal hierdie funksies eers deeglik toets voordat enige implementasie gemaak sal word op die gebruikersomgewing. Meer informasie sal gekommunikeer word op ŉ latere datum.

[ARTIKEL DEUR BRADLEY VAN DER VENTER]

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Posted in Connectivity, General, News, Notices | Comments Off on [:en]Microsoft Teams meeting recordings will now be saved to OneDrive and SharePoint[:af]Microsoft Teams vergaderingopnames nou gestoor in OneDrive en SharePoint[:]

[:en]Deliveries and hardware support during lockdown[:af]Aflewerings en hardewareondersteuning gedurende grendeltyd[:]

Monday, September 21st, 2020

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Even though Information Technology has been fully operational during lock down, most of our support is done remotely. Some of our staff are in office on a rotational basis making hardware repairs and receiving deliveries possible. However, we are still adhering to Covid-regulations and contact with staff are limited to the absolute necessary.

Stellenbosch campus:

Currently no deliveries are made to clients by IT.
Tuesday, Wednesday and Thursdays: Suppliers deliver equipment to our offices.
Collection of equipment (new or repair) on Mondays to Fridays between 8:30 and 16:00.
IMPORTANT: If you have placed an order and it has been delivered, you will receive an automatic message from our system when the order has been processed, however this does not mean you should come to the offices and pick up your equipment. We will send you an email with a specific date to pick up your order. (Example of email)
Device repairs: If you have equipment which needs to be attended to, log a request as usual and a technician will contact you where after you will receive an email with a date and instructions on when to bring the equipment to our offices and again when to pick it up.

Tygerberg campus:

Wednesdays: Deliveries from Stellenbosch campus to Tygerberg
Pickup of new orders: You will be contacted by a technician with a specific time for collection.
Device repairs: The same as Stellenbosch campus

For any enquiries, please log a request on the ICT Partner Portal. Please remember to provide a cell phone number where we can contact you.

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Alhoewel Informasietegnologie ten volle operasioneel is sedert die begin van die grendeltyd, word die meeste van ons funksies steeds af-kampus gedoen. Sommige van ons personeel is wel op kantoor op `n rotasie-basis om apparatuurherstelwerk en die ontvangs van aflewerings moontlik te maak. Ons gee egter gehoor aan Covid-regulasies en kontak met personeel word beperk tot die absolute minimum.

Stellenbosch-kampus:

Tans word geen aflewerings deur IT aan kliënte gemaak nie.
Dinsdae, Woendae en Donderdae: Verskaffers lewer toerusting by ons kantore af.
Personeel kan toerusting (nuut of vir herstel) optel by ons kantore Maandag tot Vrydag tussen 8:30 and 16:00
BELANGRIK: Indien jy `n bestelling geplaas het, sal jy `n outomatiese boodskap van ons stelsel ontvang om te bevestig dat jou bestelling ontvang is. Dit beteken egter nie dat jy die bestelling reeds moet kom optel by die kantoor nie. Ons sal vir jou `n e-pos stuur met `n spesifieke datum wanneer jy jou bestelling kan kom optel. (Voorbeeld van e-pos)
Herstel van toerusting: In die geval van herstelwerk sal `n afspraak met die kliënt gereël word deur die tegnikus. Indien jy toerusting het wat herstelwerk benodig, teken soos gewoonlik `n versoek aan en `n tegnikus sal jou kontak. Jy sal `n e-pos ontvang met `n datum en instruksies vir wanneer jy die toerusting na ons kantore kan bring en wanneer jy dit kan optel.

Tygerberg-kampus:

Woensdae: Aflewerings van Stellenbosch-kampus na Tygerberg-kampus
Optel van nuwe bestellings: Jy sal gekontak word deur `n tegnikus vir `n spesifieke tyd vir optel.
Herstel van toerusting: Dieselfde tprosedure geld as vir Stellenbosch-kampus.

Vir verdere navrae, meld asb. `n versoek aan op die ICT Partner Portal. Onthou asseblief om `n selfoonnommer te verskaf waar ons jou kan kontak.

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Posted in General, News, Notices | Comments Off on [:en]Deliveries and hardware support during lockdown[:af]Aflewerings en hardewareondersteuning gedurende grendeltyd[:]

[:en]Developing a stronger support base for Learning Technology Systems[:af]Die ontwikkeling van `n sterker ondersteuningsbasis vir Leertegnologie-stelsels[:]

Wednesday, September 9th, 2020

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Over the past 6 months, the Learning Technologies teams (IT & CLT) have had the responsibility of ensuring that all students and staff are effectively supported on SUNLearn, SUNOnline and associated Learning Technology Systems. These efforts have included increasing the number of support agents, working collaboratively with Faculty representatives and Blended Learning Coordinators, and using available data to understand where the need lies with the University community.

This past weekend, the call centre dedicated to SUNLearn and other learning technologies, was upgraded by the IT Microsoft Specialists. This upgrade now allows staff or students to select either “General SUNLearn support” or “SUNLearn Assessment” support as the reason for their call. Assessment queries are diverted to more senior support officers before being routed to the rest of the team should the senior staff be busy on another call. This change is in response to recommendations from the University Ombudsman, the Business Continuity Committee for Online Learning, and, as a result of quality assurance mechanisms and monitoring on the LearnHelp service desk.

New support officers are currently undergoing intensive training in preparation for support during examinations and assessments scheduled from October. At the same time, the 2nd and 3rd level support teams for Learning Technologies in IT are preparing for annual upgrades and completing final testing schedules for any issues that may have come up in the past 3 months. All in all, a very busy time ahead!

As you head into preparation periods for end of year assessment and activities, please reach out to the support team with any questions you may have.

Support hours are as follows:

Monday – Friday: 08h00 – 22h00
Saturday: 08h00 – 16h30

Learning Technologies Service desk
Learning Technologies Call Centre: 021 808-2222

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Oor die afgelope ses maande was dit die verantwoordelikheid van die Leertegnologie-spanne (IT & CLT) om te verseker dat alle studente en personeel optimaal ondersteun word op SUNLearn, SUNOnline en verwante Leertegnologie-stelsels.

As deel van hierdie proses is die getal ondersteuningsagente verhoog, saamgewerk met fakulteitsverteenwoordigers en Gemengde Leer koördineerders en die beskikbare data gebruik om te verstaan waar behoeftes binne die Universiteitsgemeenskap lê.

Die oproepsentrum toegewys aan SUNLearn en ander leertegnologieë is die afgelope naweek opgegradeer deur IT Microsoft-deskundiges. Die opgradering laat nou toe dat personeel en studente die “General SUNLearn support” of “SUNLearn Assessment” ondersteuning kies as die rede vir hulle oproep. Navrae oor toetsing word verwys na meer senior ondersteuningspersoneel voordat dit na die res van die span gestuur word sou die senior personeel besig wees met ŉ ander oproep. Hierdie veranderinge is op versoek van die Universiteit se Ombudsman en die Besigheidskontinuïteit Komitee vir Aanlynleer, sowel as kwaliteisbeheermeganismes en die monitering van die LearnHelp dienstoonbank.

Nuwe ondersteuningspersoneel is tans besig met intensiewe opleiding ter voorbereiding vir ondersteuning gedurende die eksamens en toetse geskeduleer in Oktober. Terselfdertyd is die tweede en derde vlak ondersteuningspanne vir Leertegnologie binne IT besig om voor te berei vir jaarlikse opgraderings en die voltooiing van finale toetsskedules vir enige probleme wat opgeduik het die afgelope drie maande. ŉ Besige tyd lê voor!

Kontak gerus ons ondersteuningspan met enige vrae, veral met die oog op voorbereiding vir einde-van-die-jaar toetsing en aktiwiteite.

Ondersteuningsure is as volg:

Maandag – Vrydag: 08h00 – 22h00
Saterdag: 08h00 – 16h30

Leertegnologie dienstoonbank
Leertegnologie Oproepsentrum: 021 808-2222

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Posted in Academic IT, General | Comments Off on [:en]Developing a stronger support base for Learning Technology Systems[:af]Die ontwikkeling van `n sterker ondersteuningsbasis vir Leertegnologie-stelsels[:]

[:en]Reminder to enrol for MFA[:af]Onthou om te registreer vir MFA[:]

Tuesday, September 8th, 2020

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Last month we told you about the planned implementation of MFA (Multi-factor Authentication). Thank you to the 28 671 staff and students who have already enrolled to use MFA.

If you are still unsure what MFA entails, here is some information

Although we have not activated MFA yet, soon all staff and students will be required to use multi factor authentication when using any of the Microsoft 365 applications (Outlook, Sharepoint Online, OneDrive for Business, etc.) to protect their information university’s network. If you haven’t enrolled yet, we strongly advise you do so as soon possible by following these steps.

If you have any questions first consult our FAQs and if this does not answer your question, please log your request on our ICT Partner Portal and a technician will contact you. If you have any questions you would like to add to our FAQs, you’re welcome to send an email to help@sun.ac.za and we’ll add them to the list.

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Verlede maand het ons jou vertel van die beplande implementering van MFA (Veelfaktor-bekragtiging). Dankie aan die 28 671 personeel en studente wat reeds registreer het vir die gebruik van MFA.

Indien jy steeds onseker is oor hoe MFA werk, hier is meer inligting.

Alhoewel ons nog nie MFA aktiveer het nie, sal daar van alle personeel en studente verwag word om veelfaktor-bekragtiging te gebruik vir enige van die Microsoft 365-toepassings (Outlook, Sharepoint Online, OneDrive for Business, ens.) sodoende hulle inligting en die universiteit se netwerk te beskerm. Indien jy nog nie registreer het nie, beveel ons aan dat jy dit so gou moontlik doen deur die volgende stappe te volg.

Indien jy enige vrae het, kyk asb. na ons FAQ-dokument en as jou vraag nog nie beantwoord word nie, teken asb. jou versoek aan op die ICT Partner Portal waarna ŉ tegnikus jou sal kontak. Jy is ook welkom om vrae vir ons te stuur na help@sun.ac.za en ons sal dit byvoeg by die FAQs.

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Posted in General, Notices, Security | Comments Off on [:en]Reminder to enrol for MFA[:af]Onthou om te registreer vir MFA[:]

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General

[:en]Phasing out of generic IT email addresses[:af]Uitfasering van generiese IT e-posadresse[:]

[:en]Microsoft Teams meeting recordings will now be saved to OneDrive and SharePoint[:af]Microsoft Teams vergaderingopnames nou gestoor in OneDrive en SharePoint[:]

What does this mean?

How does this affect Stellenbosch University?

What should I do to prepare?

Wat beteken dit?

Hoe beïnvloed dit Universiteit Stellenbosch?

Wat moet ek doen om voor te berei?

[:en]Deliveries and hardware support during lockdown[:af]Aflewerings en hardewareondersteuning gedurende grendeltyd[:]

[:en]Developing a stronger support base for Learning Technology Systems[:af]Die ontwikkeling van `n sterker ondersteuningsbasis vir Leertegnologie-stelsels[:]

[:en]Reminder to enrol for MFA[:af]Onthou om te registreer vir MFA[:]