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[:en]Zoom not recommended for meetings[:af]ZOOM nie aanbeveel vir vergaderings[:]

Friday, May 8th, 2020

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Over the past few weeks we’ve had to find new ways of connecting with people. Zoom has become the popular choice for anything from online exercise classes to quizzes. While it is perfectly fine for personal use, we do not recommend Zoom for your official meetings with colleagues or students. Although it’s simple to set up and free, there are multiple security risks.

Why take the risk if Microsoft Teams can do the same safely?

To help you make an informed decision we prepared a comparison table of Adobe Connect, Teams and Zoom. The comparison table shows the strengths and weaknesses of each product and the areas marked in red are serious weaknesses. Do not use a product if any area is marked red. 

SUNStream is based on Adobe Connect and runs on a server on campus which is fully integrated with SUNLearn. It will be zero-rated to allow students to access the system without data costs. This is the preferred streaming platform for lecture use and is particularly suited for larger classed as it uses a very structured approach. Adobe Connect is also fully integrated with SUNLearn.  

Teams has become the University standard for meetings and is also suitable for classes of up to 250 participants. Teams is not just a streaming service; it is an excellent collaboration platform. Teams has also been integrated into SUNLearn, allowing lecturers to use class groups within Teams. Unfortunately it will not be zero-rated soon, since it is running on the Microsoft commercial cloud. 

*  NB. If you record your meetings in teams, keep in mind that the recording will be available to everyone who attended the meeting – even if just for a short while as a guest. Don’t use your current meeting to continue a different meeting, for example with a smaller group. If you do this everyone who attended the initial meeting will be able to listen to your recording.  Rather create a separate one. More on privacy and security in Microsoft Teams.

Zoom has become very popular largely due to its ease of use – but therein lies the risk: security and ease of use are on the opposites of the scale. Zoom places the burden on the users to protect themselves. Two South African ministers have found themselves in trouble when using Zoom, the latest being reported 6 May 2020 in a so-called “Zoombombing” incident. (also see below what “Zoombombing” is) The University regards Zoom as a risk, and will not support its use.  

Also read security expert, Basie von Solms’, article on protecting your video calls on LitNet (unfortunately only available in Afrikaans) and Computerworld’s article on the do’s and don’ts of video conferencing security.

 

ZoombombingZoom-bombing or Zoom raiding[1] is the unwanted intrusion into a video conference call by an individual, causing disruption. The term became popularized in 2020, after the COVID-19 pandemic forced many people to stay at home and videoconferencing was used on a large scale by businesses, schools, and social groups. The term is associated with and derived from the name of the Zoom videoconferencing software program but it has also been used to refer to the phenomenon on other video conferencing platforms.[2][3][4]

SOURCE: Wikipedia

 

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Gedurende die afgelope paar weke moes die meeste van ons nuwe metodes kry om ons verbindings met ander mense te volhou, Zoom het die gewilde keuse geword vir enigiets van aanlyn oefenklasse tot vasvra-kompetisies. Alhoewel dit voldoende is vir persoonlike gebruik, beveel ons nie Zoom aan vir jou amptelike vergaderings met kollegas of studente nie. Ja, dis gratis en eenvoudig om op te stel, maar die sekuriteitsrisiko’s weeg swaarder as die voordele.

Hoekom die kans waag as jy dieselfde met Microsoft Teams kan doen?

Om jou te help om ʼn ingeligte besluit te neem, het ons ʼn vergelykende tabel opgetrek wat die voor-en nadele van Adobe Connect, Teams en Zoom aandui. Die vergelykende tabel dui die sterk- en swakpunte aan van elke produk. Die areas wat in rooi gemerk is, is ernstige swakplekke en die produk moet in daardie geval nie gebruik word nie. 

SUNStream is gebaseer op Adobe Connect en loop op ʼn kampusbediener wat ten volle geïntegreer is met SUNLearn. Toegang is teen ʼn zero-tarief wat studente toegang tot die stelsel gee sonder enige datakostes. Dis die voorkeur stroom-platform vir lesings en is veral geskik vir groter klasse aangesien dit `n gestruktureerde benadering volg. Adobe Connect is daarbenewens ten volle geïntegreer met SUNLearn.

Teams het die Universiteit-standaard geword vir vergaderings en is ook geskik vir klasse van tot 250 deelnemers. Teams is nie net ʼn stroom-platform nie, dis ʼn uitstekende platform vir samewerking. Teams is ook geïntegreer met SUNLearn en laat dosente toe om klasgroepe te gebruik binne Teams. Ongelukkig sal dit nie binnekort teen ʼn zero-tarief beskikbaar wees nie aangesien dit op die kommersiële Microsoft-wolk is.

* NB. Indien jy vergaderings opneem in Teams, hou in gedagte dat die opname beskikbaar gestel word aan almal wat die vergadering bygewoon het – selfs net vir ʼn kort tydperk as ʼn gas. Moenie jou huidige vergadering gebruik om aan te gaan met ʼn volgende vergadering nie. Wanneer jy dit doen sal almal wat die oorspronklike vergadering bygewoon het steeds toegang hê tot die opname. Skep liewer ʼn nuwe sessie vir elke vergadering.  Meer oor privaatheid en sekuriteit in Microsoft Teams.

Zoom is hoofsaaklik populêr weens sy gemak van gebruik – maar dit is die risiko: sekuriteit en gemak van gebruik lê aan teenoorgestelde pole. Zoom plaas die las op gebruikers om hulleself te beskerm. Onlangs het twee Suid-Afrikaanse ministers met rooi gesigte gesit toe hulle  Zoom-vergadering ge”Zoombomb” is. (sien ook onder wat “Zoombombing” is) Die Universiteit beskou Zoom as `n risiko en sal nie die gebruik daarvan ondersteun nie.  

Lees ook sekuriteitsdeskundige, Basie von Solms, se LitNet-artikel oor sekuriteit tydens video-oproepe en Computerworld se artikel oor die moets en moenies van videokonferensies.

 

ZoombombingZoom-bombing or Zoom raiding[1] is the unwanted intrusion into a video conference call by an individual, causing disruption. The term became popularized in 2020, after the COVID-19 pandemic forced many people to stay at home and videoconferencing was used on a large scale by businesses, schools, and social groups. The term is associated with and derived from the name of the Zoom videoconferencing software program but it has also been used to refer to the phenomenon on other video conferencing platforms.[2][3][4]

SOURCE: Wikipedia

 

 

 

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[:en]ICT ready to enable business continuity[:]

Thursday, March 26th, 2020

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During the last two weeks the IT environment at SU pulled out all stops to prepare a virtual study and work environment.

Since the announcement of lock-down regulations by the President on 23d March, the possible work scenarios are now much more limited. The restriction of movement and staying at home, will effectively terminate 99% of all traditional work or study activities on campus, and will now be done online, from home.

This scenario has specific implications for all IT services and applications. Our goal is to enable all ICT-based services and applications to staff and students working from home, with the same richness and quality that existed before.

The preparation covered multiple domains, some of which we can control, and others where we depend on collaboration of service providers and national negotiations in this regard. The preparation of all computing facilities on campus for remote access will be finalised over this coming weekend, after the scheduled maintenance work is completed.

The ICT serviced desk (ICT Partner Portal) is currently inundated by support requests like access to applications and platforms. The support agents and system engineers are doing their utmost to serve everybody as soon as possible, and we appreciate the patience of our users.

I’m confident that SU will overcome the short-term challenges, and that the ICT ecosystem will enable business continuity off-campus. We’re almost there!

Attie Juyn (Senior Director: ICT)

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[:en]Effective virtual collaboration sessions​[:]

Wednesday, March 25th, 2020

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When establishing the expectations for remote working, ensure all team leaders and practitioners understand how to communicate and collaborate effectively when working remotely

Principles

  • Be on time, finish on time
  • Ensure that all voices are heard
  • Align on purpose, have a clear agenda
  • Exaggerate your voice, pronunciation and pitch to come better across

Framework​​

  • Include dial-in details on all meeting invites Including relevant MS teams, Skype or Zoom details on all invites is a small act that goes a long way, ensuring virtual workers are always included.
  • Give everyone an equal opportunity to share their voice Meeting leaders should use purposeful breaks so that everyone has an opportunity to contribute. If you’re a participant, use the raise hand feature if you can’t find a break in the conversation. Make use of the chat function to pose questions and add comments without disrupting the current flow of conversation.
  • Turn on your camera Turn on your video wherever possible and be camera ready. This helps all participants get the most out of virtual meetings. 
  • Take your call somewhere quiet Find a quiet space to participate. Open plan environments are saturated with background noise—make sure you use a professional headset.
  • Be on the call 2-3 minutes prior, or 5 if you are hosting Join virtual calls 2-3 mins early to ensure an on time start. If you are the host aim for 10 minutes prior to ensure everything is working correctly. 
  • Time your meetings and keep them short Not all meetings need to be 45 –60 minutes long. Aim for short concise meetings that run efficiently—stick to an agreed agenda. 
  • Use digital collaboration tools If one or more members in the meeting are attending virtually, consider using digital collaboration tools such as an in-built whiteboard.
  • Include meeting agendas/provide everything needed In the event that screen sharing does not work ensure others have copies of the file prior to the call (at the very least the facilitator). Upload any presentations beforehand to avoid technical obstacles.
  • Use the mute button Use the mute button to prevent transmitting background noise when you’re not speaking.

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[:en]IT support during COVID[:]

Monday, March 23rd, 2020

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In line with SU communication regarding the operational needs and our staff’s well-being Information Technology also must limit the exposure and levels of infection of our IT Support staff.  Until further notice the following logistics are applicable to ensure the continuation of IT support to the University community:

ICT Partner Portal

For any support, please log a call on the ICT Partner Portal. In case of requests to work from home, please note that a request type for the remote access has been created which you can select on the entry page. A reference number will be emailed to you and a technician will be in contact. Please do not send an email to help@sun.ac.za.

Remote Assistance

Technicians assigned a request will contact the user and support will be provided remotely. 

No deliveries or collections

Until further notice desktops, laptops or mobile devices will not be collected or delivered. Technicians will contact the end-user telephonically and arrange for pickup or delivery of their devices from the demarcated areas at the IT HUB.

No support available at end-user residence

For end-users already working from home only remote assistance for support will be provided. No IT Technicians will be called out for support

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[:en]McAfee upgrade[:af]McAfee-opgradering[:]

Thursday, March 12th, 2020

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As we all know, McAfee has been the product of choice with regards to Virus Protection on campus computers. New and improved products are released regularly, and we need to keep up with the change to remain protected against virus attacks.

We are currently in the process of upgrading our McAfee environment to McAfee Endpoint Security.

What is it?

McAfee Endpoint Security is a modern, integrated, extensible security solution that protects servers, computer systems, laptops, and tablets against known and unknown threats. These threats include malware, suspicious communications, unsafe websites, and downloaded files. It replaces several legacy McAfee products that were deployed as point products (VirusScan Enterprise and others) with a single-agent architecture and integrated advanced defences like machine learning analysis, containment, and endpoint detection and response (EDR).

How is it different from VirusScan Enterprise?

McAfee Endpoint Security outperforms VirusScan Enterprise, giving you a 25% higher protection rate.

How will the upgrade affect my computer?

During the upgrade process, your computer will become a little slower, but this is just temporary.

Any questions? Have a look at the FAQs.

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Soos ons weet, is McAfee reeds `n geruime tyd die keuse vir virusbeskerming op kampusrekenaars. Nuwe en verbeterde produkte word gereeld vrygestel en ons moet byhou met veranderinge om te verseker dat ons beskerm bly teen virusaanvalle.

Ons is tans in die proses om die McAfee-omgewing op te gradeer na McAfee Endpoint Security.

Wat is dit?

McAfee Endpoint Security is `n moderne geïntegreerde, uitbreibare sekuriteitsoplossing wat bedieners, rekenaarstelsels, skootrekenaars en tablette teen bekende en onbekende bedreigings beskerm. Hierdie bedreigings sluit malware, agterdogtige kommunikasie, onveilige webwerwe en afgelaaide leêrs in. Dit vervang etlike verouderde McAfee-produkte wat ontplooi is as alleenstaande produkte (VirusScan Enterprise en ander) met `n enkele-agent argitektuur en geïntegreerde, gevorderde verdedigingsmiddele soos masjienleer-analise, afsluiting en eindpuntdeteksie en -reaksie (EDR)

Hoe verskil dit van VirusScan Enterprise?

McAfee Endpoint Security tree beter op as VirusScan Enterprise en gee `n 25% hoër beskermingsratio.

Hoe sal die opgradering my rekenaar beïnvloed?

Gedurende die opgraderingsproses sal jou rekenaar `n bietjie stadiger wees, maar dis slegs tydelik.

Enige vrae? Kyk na die FAQs.

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