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[:en]Eduroam Visitor Access (eVA)[:af]Eduroam-toegang vir besoekers (eVA)[:]

Wednesday, November 6th, 2019

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eVA (eduroam Visitor Access) is a new service which enables higher education and research institute visitors to access the secure and trusted eduroam Wi-Fi network. As additional identity management tool, eVA is a platform where visitors who only need temporary internet access can be registered in a simple and secure manner. 

What is it? 

eVA provides a mechanism that allows authorised staff at eduroam participating institutions to sponsor a visitor and issue temporary credentials to that person for a defined period. Designated eVA admin can determine who is eligible to sponsor visitors, and how long those visitors may gain access.

How does it work?

If you are interested in using eVA to register your department’s visitors, please log a request on the ICT Partner Portal. To simplify matters, this could typically be the same contact person as for SUNid and only one person per department or division.

Note that your line manager has to approve your request before we can assign you rights. Approval can also be done on the ITC Partner Portal.

What are the benefits?

  •  No other, additional registration, for example SUNid, is necessary to use this service.
  • Ease of use. Manuals and instructions are available online.
  • Visitor rights can be managed and limited.
  • Access expires automatically after the selected set date.
  • Records can be tracked and audited.

More information on eVA.

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eVA (eduroam besoekerstoegang) is ’n nuwe diens wat besoekers aan hoër onderwys- en navorsingsinstellings in staat stel om toegang tot die veilige en sekure eduroam Wi-Fi netwerk te verkry. As addisionele identiteitsbestuurmiddel, is eVA ’n platform waar besoekers aan Universiteit Stellenbosch wat slegs tydelike internettoegang benodig op eenvoudige en veilige manier kan registreer. 

Wat is dit? 

eVA verskaf ’n meganisme wat gemagtigde personeel by eduroam-instellings toelaat om ’n besoeker te begunstig en tydelik regte aan toe te ken vir ’n spesifieke tydperk. Aangewese eVa-administrateurs kan bepaal wie geregtig is om besoekers te bestuur en hoe lank besoekers toegang kan kry. 

Hoe werk dit?

Indien jy eVA wil gebruik om jou departement se besoekers te registreer, teken asseblief ’n versoek aan op die ICT Partner Portal.  Om administrasie te vereenvoudig, kan die eVA kontakpersoon tipies dieselfde persoon wees wat SUNid ook hanteer en verkieslik ook slegs een persoon per departement of afdeling.

Neem net kennis dat jou lynbestuurder jou versoek moet goedkeur voordat jou regte toegeken kan word. Goedkeuring kan ook op die ICT Partner Portal gedoen word. 

Wat is die voordele?

  • Geen ander, addisionele registrasie, byvoorbeeld SUNid, is nodig om dié diens te gebruik nie.
  • Maklik om te gebruik. Handleidings en volledige instruksies is aanlyn beskikbaar. 
  • Besoekers se regte kan bestuur en beperk word.
  • Toegang verval outomaties na ’n verkose datum.
  • Rekords kan gehou en geoudit word.

Meer inligting oor eVA.

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Posted in General, Internet, Security | Comments Off on [:en]Eduroam Visitor Access (eVA)[:af]Eduroam-toegang vir besoekers (eVA)[:]

[:en]Internet outage: Feedback[:af]Internetonderbreking: Terugvoer[:]

Friday, October 4th, 2019

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Early on Thursday morning we were notified by our internet provider, TENET, that there has been a break in internet connection between UWC and SUN. This caused an internet outage on the entire SU network for most of the morning.

Technicians were immediately dispatched to the site and after investigating, established that the infrastructure has been vandalised and the fibre cable cut. Maintenance then proceeded to replace the damaged equipment and restore connectivity. Unfortunately both primary and secondary links were compromised and also had to repair the backup link.

We apologise for the inconvenience and appreciate your patience. During incidents such as these please remember to follow our Twitter feed where we will post regular updates.

 

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Vroeg Donderdagoggend is ons deur ons internetdiensverskaffer, TENET, in kennis gestel dat daar ’n onderbreking in die internetverbinding tussen UWC en SUN is. Dit het veroorsaak dat die hele US-netwerk vir ’n groot gedeelte van die oggend sonder internet moes funksioneer.

Tegnici is dadelik na die perseel gestuur om ondersoek in te stel en het bevestig dat die infrastruktuur gevandaliseer en die veselkabel afgesny is. Die beskadigde toerusting is vervang en konnektiwiteit is herstel. Ongelukkig is beide die primêre en sekondêre skakels beïnvloed en moes tegnici ook die rugsteun verbinding herstel.

Ons vra om verskoning vir die ongerief en waardeer julle geduld. Hou in gedagte dat, gedurende insidente soos hierdie, ons gereelde opdaterings sal plaas t.o.v. die situasie op ons Twitter-rekening.

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[:en]IT maintenance: Feedback[:af]IT-onderhoud: Terugvoer[:]

Friday, July 19th, 2019

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During both the weekends of 18 June and 12 July Information Technology carried out essential maintenance on various servers and systems. In both cases we encountered problems which caused some systems and services to be unavailable over the weekend, as well as into the following week. These outages were mainly caused by ageing technology and complex inter-dependencies between systems which make 100% availability difficult to achieve.

All systems and services have since been restored and are all once again online. We realise that disruptions such as these impact directly on the productivity of, and services to, our staff and students and although we try to limit them to a minimum, sometimes complexity has unpredictable consequences. We apologise for the inconvenience during these downtimes and can assure you that we try our best to ensure optimal service.

For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal

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Gedurende die naweke van 18 Junie en 12 Julie het Informasietegnologie noodsaaklike onderhoud op verskeie stelsels en bedieners uitgevoer. In beide gevalle het ons probleme teëgekom wat veroorsaak het dat sommige stelsels en dienste nie die betrokke naweke, sowel as die daaropvolgende week, beskikbaar was nie. Hierdie onderbrekings is hoofsaaklik veroorsaak deur verouderde tegnologie en komplekse interafhanklikheid tussen stelsels wat dit moeilik maak om 100% beskikbaarheid te handhaaf.

Alle stelsels en dienste is intussen herstel en is weer aanlyn. Ons besef dat onderbrekings soos hierdie ’n direkte impak het op die produktiwiteit van en dienste aan ons personeel en studente. Alhoewel ons probeer om onderbrekings tot ’n minimum te beperk, het kompleksiteit soms onvoorspelbare resultate. Ons vra om verskoning vir die ongerief wat die aftye veroorsaak het en kan julle verseker dat ons ons bes probeer om ten alle tye die beste diens te lewer. 

Vir enige verdere navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ’n versoek aan op die ICT Partner Portal

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[:en]Excel courses for staff[:af]Excel-kursusse vir personeel[:]

Tuesday, June 4th, 2019

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The following 3 day Excel courses are available for SU staff exclusively: 

1, 2, 3 July  (Stellietech) Launchlab, STB

29, 30 31 July (Stellietech) Launchlab, STB

12,13,14 August (Stellietech) Gerga TYG

To register for these courses, go to the Sun-e-hr portal and click on SUN EMPLOYEE SELF-SERVICE => Training and Development => Course Catalogue => Information Technology

More information on the course. Any other enquiries can be sent to itkursus@sun.ac.za

 

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Die volgende drie-dag Excel-kursusse is nou eksklusief beskikbaar vir US-personeel: 

1, 2, 3 July  (Stellietech) Launchlab, STB

29, 30 31 July (Stellietech) Launchlab, STB

12,13,14 August (Stellietech) Gerga, TYG

Om te registreer vir hierdie kursusse, gaan na die Sun-e-hr portal en kliek op SUN EMPLOYEE SELF-SERVICE => Training and Development => Course Catalogue => Information Technology

Meer inligting oor die kursus. Enige ander navrae kan gerig word aan itkursus@sun.ac.za

 

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[:en]SafeCom: 3 things to remember[:af]SafeCom: 3 belangrike punte[:]

Thursday, May 9th, 2019

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In 2010 our campuses switched to the Safecom printing system, a centralised print management system with accounting capabilities.

The main motivations for its implementation were the ease of use, lower paper usage and reducing overall costs. Additionally the printing system provides secure pull printing with access control and full encryption, enable staff and students to print from anywhere and also reduces waste. More detailed instructions can be found on FIRGA’s website.

There are three things to remember when you use a Safecom printer:

After using a Safecom printer you have to sign off.

This is important for two reasons:

  1. If you remain signed in, someone else can use your print credits.
  2. Your credits are reserved by the printer for an hour after which it is released. If you don’t immediately print and go to another printer without signing off at the first one, your credits will remain reserved and it could indicate that you don’t have enough credits. This means that a person can only print at one printer at a time.

Make sure you have enough credits. 

Safecom cannot establish beforehand how many credits your printing will cost. If you start printing and you run out of credits, it will be problematic.

Select the correct colour option

Before you print, choose the appropriate colour option in the print interface on your PC. If the default is colour, it will cost substantially more. (price per page is listed on our Service Catalogue)

 

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In 2010 is die SafeCom drukstelsel, ʼn gesentraliseerde drukbeheerstelsel met verrekeningsvermoeë, op die US-kampusse implementeer. 

Die hoofmotivering vir die implementasie was die gebruiksgemak, laer papiergebruik en die verlaging van oorhoofse kostes. Daarbenewens verskaf die drukstelsel veilige afhaal-drukwerk met toegangsbeheer en volledige enkripsie, die opsie om by enige drukker te kan druk en minder vermorsing. Meer detail kan op FIRGA se webwerf gevind word.

Drie punte om te onthou wanneer jy ʼn SafeCom-drukker gebruik:

Teken uit nadat jy ʼn SafeCom-drukker gebruik het.

Dis belangrik om die volgende twee redes:

  1. Indien jy aangeteken bly, kan iemand anders jou drukkrediete gebruik.
  2. Jou krediete word vir ʼn uur deur die drukker gereserveer waarna dit vrygestel word. Indien jy nie dadelik druk nie en ʼn ander drukker gebruik sonder om af te teken by die eerste een, sal jou krediete vir ʼn uur gereserveer bly en mag die tweede drukker aandui dat jou krediete te min is. Dit beteken dat jy nie by meer as een drukker op ʼn slag kan druk nie.

Maak seker jy het genoeg krediete. 

Wanneer jy druk, reserveer SafeCom krediete na gelang van die koste van die drukwerk of dokument. Wanneer jy kopieë maak, reserveer SafeCom al die krediete. 

Kies die regte kleuropsie

Voordat jy begin druk, kies eers die regte kleuropsie op jou rekenaar. Indien dit by bestek op kleur gestel is, sal dit jou aansienlik meer kos as swart en wit. (koste per bladsy is gelys op in Dienkatalogus)

 

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