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Internet

[:en]Fixed internetfee now included in networkregistration[:af]Vaste internetfooi nou ingesluit by netwerktoegang[:]

Monday, February 8th, 2021

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At the end of 2019 when the Council of Stellenbosch University approved the budget for 2020, it included the introduction to a a new internet model. This decision led to a phasing out process of Inetkey – the tool used to track and account for the internet usage of staff and students. Although Inetkey still had to be used to gain access to the Internet, students were no longer charged for internet usage. Charging of staff usage was temporarily suspended for 2020.

However, the idea of “free” internet was only applicable to internet for students to ensure access to complete their studies effectively.  Payment for Internet for staff still has to paid for by departments. The Finance Committee decided to levy an annual, once-off fee and for 2021 a once-off fee of R674.00 (R57.83 per month) was agreed on.

From this year the annual internet fee will be included in the network registration fee which includes the renewal of usernames. All staff usernames expire at the end of March and staff annually have to reactivated online.

Currently the cost registration of a username on the network is as follows:

Internet fee: R674.00
Network/username fee: R287.00

Total: R961.00

Please take note that the internet fee is only levied on the “primary username”. If you have more than one username linked to your SU number, the internet fee will only be levied once. (For example generic departmental usernames).

For enquiries regarding the reactivation of usernames, please log a request on the ICT Partner Portal or refer to our service catalogue for more information

Enquiries regarding the internet fee can be directed to the Finance Department. 

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Aan die einde van 2019 het die US Raad saam met die jaarlikse begroting, ook ʼn nuwe internetmodel goedgekeur. Hierdie besluit het gelei tot die uitfasering van Inetkey – die programmatuur wat gebruik is om rekord te hou van internetverbruik en die verhaling van kostes. Alhoewel Inetkey steeds nodig was vir toegang tot die Internet is studente nie meer gedebiteer vir internetverbruik nie. Verhaling van personeel se internetverbruik is ook tydelik opgeskort tydens 2020.

Die konsep van “gratis” internet was egter net van toepassing op studente om te verseker dat hulle toegang het tot die nodige bronne om hulle studies effektief te kan voltooi. Internettoegang vir personeel moet steeds deur die toepaslike departemente en afdelings betaal word. Die Finansies-komitee het besluit op die heffing van ʼn jaarlikse fooi en op R674.00 (R57.83 per maand) vir 2021. 

Vanaf 2021 sal die jaarlikse internetfooi ingesluit word by die netwerkregistrasiefooi wat die heraktivering van gebruikersname insluit. Alle personeel se gebruikersname verval aan die einde van Maart en moet jaarliks aanlyn heraktiveer word. 

Tans is die jaarlikse koste van die ʼn gebruikersnaam op die netwerk as volg:

Internetfooi: R674.00
Netwerk/gebruikersnaam fooi: R287.00

Totaal: R961.00

Neem kennis dat die internetfooi slegs gehef word vir die “primêre gebruikersnaam”. Indien jy meer as een gebruikersnaam aan jou US-nommer gekoppel het, sal die internetfooi slegs eenmaal gehef word. (Byvoorbeeld in die geval van generiese departementele gebruikersname.)

Vir navrae oor die heraktivering van gebruikersname , teken asseblief ʼn versoek aan op die ICT Partner Portal of raadpleeg die dienskatalogus.

Navrae in verband met die internetfooi kan gerig word aan  Afdeling Finansies. 

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[:en]Reactivate your username before 1 April[:af]Heraktiveer jou gebruikersnaam voor 1 April[:]

Monday, February 8th, 2021

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Network access (usernames) for staff will expire at the end of March unless you reactivate your username.

We suggest that you reactivate yours as soon as possible to ensure uninterrupted access to IT services (internet, email, SUN-e-HR etc.). Keep in mind that the cost centre manager still has to approve your request before your username is reactivated; allow sufficient time for this to be done to avoid disruption of your service.

You will receive an email from helpinfo@sun.ac.za indicating that your username (“engagement”) will expire soon. Three notifications will be sent before the end of March. Alternatively, you can go directly to the reactivation page.

Once logged into the reactivation page, you can select the services you want to reactivate.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services (network / email usernames and internet usernames) you want to register for (see images below).

 

Reactivation of internet usernames is no longer necessary and can be ignored.

Make sure you select the correct cost points and if you’re unsure ask your cost centre manager. Click Accept and Reactivate.

 You will receive a notification stating that your request has been submitted, as well as a confirmation email. 

The webpage will indicate that it will be activated as soon as it has been approved by the cost centre manager. When the cost centre manager approves the reactivation request access will be extended to the end of March next year.

If you have completed these steps successfully and still receive emails from helpinfo@sun.ac.za urging you to reactivate, please go back to the reactivation page and make sure the appropriate boxes are checked: Your Network / Email usernames Your Internet usernames

 If you are still not able to reactivate, please raise a request at servicedesk.sun.ac.za

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Alle personeel se netwerktoegang en gebruikersname verval outomaties einde Maart, tensy jy dit heraktiveer.

Om te verseker dat jy ononderbroke toegang tot IT-dienste (byvoorbeeld e-pos, internet, SUN-e-HR) het, stel ons voor dat jy dit so gou as moontlik afhandel. Neem in ag dat die kostepuntbestuurder eers jou aansoek moet goedkeur voordat jou toegang heraktiveer is. Laat dus voldoende tyd toe dat die proses afgehandel kan word sodat jou diens nie onderbreek word nie. 

Jy sal ʼn e-pos van helpinfo@sun.ac.za ontvang wat aandui dat jou gebruikersnaam (“engagement”) gaan verval. Drie waarskuwings word gestuur voor einde Maart. Alternatiewelik kan jy ook  direk na die heraktiveringsblad gaan wanneer jy verkies.

Sodra jy aangeteken is op die heraktiveringsblad, kan jy kies watter dienste jy wil heraktiveer. Bo-aan die bladsy, kry jy die geleentheid om die EKB (Elektroniese Kommunikasiebeleid) te lees. Ons beveel aan dat jy dit eers lees sodat jy jouself kan vereenselwig met die voorwaardes wat verbonde is aan jou netwerkgebruik. 

Kies die dienste waarvoor jy wil heraktiveer:

 

Heraktivering van internet-gebruikersname is nie meer nodig nie en kan geignoreer word.

Maak seker dat die korrekte kostepunt en projek (indien van toepassing) ingevul is.

Kliek Accept and Reactivate.

Die webblad sal aandui dat jou versoek ontvang is en dat jy ʼn e-pos sal kry wanneer dit goedgekeur is. Jy sal ook dadelik ʼn e-pos kry om te bevestig dat jou versoek ontvang is. 

Die useradm webwerf sal aandui dat die aansoek nog goedgekeur moet word deur die kostepuntbestuurder. Sodra dit goedgekeur is, sal die toegang geskuif word na einde Maart volgende jaar.

Indien bogenoemde stappe suksesvol voltooi het en jy nogsteeds e-posse ontvang vanaf helpinfo@sun.ac.za  oor heraktivering, kontak asb. die IT Dienstoonbank by  021 808 4367 of stuur ʼn e-pos aan help@sun.ac.za. Die rede hiervoor mag die status van jou rol by die universiteit wees. 

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[:en]Internet downtime due to firewall upgrade[:af]Internet aftyd weens firewall opgradering[:]

Thursday, February 4th, 2021

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During the weekend of 19 February the outdated firewall that we have been using for internet access from campus up till will be replaced with brand new technology. 

Due to the firewall upgrade the internet will not be available from Saturday, 20 February 2021 at 10:00 to Sunday, 21 February 2021 at 12:00. This upgrade will be taking place during the scheduled, quarterly maintenance weekend.

No internet traffic to and from campus will therefore be possible. This includes VPN-access to the SU intranet and all services hosted on the network.  

After the replacement Inetkey will no longer be used for internet access. 

 

 

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Gedurende die naweek van 19 Februarie word die verouderde firewall wat tot op hede gebruik is vir toegang vanaf kampus na die internet vervang met splinternuwe tegnologie. 

Weens die vervanging van die kampusnetwerk firewall sal die internet vanaf Saterdag, 20 Februarie 2021 om 10:00 tot Sondag, 21 Feb 2021 om 12:00 nie beskikbaar wees nie. Hierdie opgradering vind plaas tydens die geskeduleerde, kwartaalikse onderhoudsnaweek.

Vervolgens sal geen internetverkeer na of van kampus moontlik wees nie. Dit sluit VPN-toegang tot die US intranet en alle dienste wat op die netwerk gehuisves word in.  

Na die vervanging gaan Inetkey nie meer nodig wees vir internettoegang nie. 

 

 

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[:en]Fortinet VPN replaced by Citrix gateway[:af]FortiClient VPN vervang met Citrix[:]

Tuesday, February 2nd, 2021

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Many of you have been using FortiClient VPN for quite some time to access internal University services i.e.

  • TeraTerm
  • SSH or remote desktop to your work computer/server, usually for access to specialist software or resources.
  • Full drive mapping (G: H: and P:) and scope of services as if you are in your office. 

However, FortiClient is built on outdated technology and from the end of February no longer be the default VPN (Virtual Private Network).

The new service has been made available by Information Technology for students and staff.  Citrix Gateway will allow you to access internal, University network-based applications from the Internet. This service, as well as the University, is protected and secured by multi-factor authentication for identity verification and requires that a device must meet specific security requirements before it is allowed on the University’s network.

Windows users:

If you are a Windows user, we recommend that you replace FortiClient with Citrix Gateway as soon as possible. 

Linux users:

Unfortunately, our Linux users can only use Citrix on the following versions: 

  • Ubuntu LTS 14.04 LTS and 16.04 LTS. (32-bit and 64-bit)  

If you are using other versions of Linux, you will still have to use FortiClient until an alternative becomes available. FortiNet installation instructions can be found here. 

Apple users:

Users with Apple devices such as MacBooks and iMacs can log a request for assistance on the ICT Partner Portal.

How to I get Citrix Gateway?

Students and permanent staff with Windows devices can migrate to the new VPN service by going to their web browser to the site https://securevpn.sun.ac.za and follow the on-screen instructions.

SunID users need to log a request on the ICT Partner Portal and select the Remote Access option right at the top. Once a technician contacts you and all required info is received, you can migrate to SU VPN MSP service by going to their web browser to the site https://suvpnmsp.sun.ac.za and follow the on-screen instructions.

Alternatively, you can log a request for assistance with the setup of VPN on the ICT Partner Portal.

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Heelwat personeel gebruik reeds vir `n geruime tyd die FortiClient VPN om toegang te kry tot die Universiteit se interne dienste, byvoorbeeld

  • TeraTerm
  • SSH of remote desktop na jou werkrekenaar of bediener vir toegang tot spesialisprogrammatuur of -bronne.
  • Drive mapping (G: H: en P:) en ander dienste asof jy in jou kantoor is. 

FortiClient is egter gebou op verouderde tegnologie en is sedert einde Februarie nie meer die verstek VPN (Virtual Private Network) diens nie.

Informasietegnologie het die nuwe diens beskikbaar gemaak vir personeel en studente. Citrix Gateway sal jou toegang gee tot interne, Universiteitsgebaseerde toepassings via die Internet. Hierdie diens, sowel as die Universiteit, word sodoende beskerm deur veelfaktorbekragtiging vir die verifikasie van identiteit en vereis ook dat `n toestel moet voldoen aan spesifieke vereistes voordat dit op die US-netwerk toegelaat word.

Windows-gebruikers:

Indien jy `n Windows-gebruiker is, stel ons voor dat jy so gou moontlik FortiClient met die Citrix Gateway programmatuur vervang.

Linux-gebruikers:

Ongelukkig kan Linux-gebruikers Citrix op slegs die volgende weergawes gebruik: 

  • Ubuntu LTS 14.04 LTS en 16.04 LTS. (32-bit en 64-bit)  

Indien jy enige ander Linux-weergawes gebruik, moet jy ongelukkig steeds FortiClient gebruik totdat `n alternatief beskikbaar is. Instruksies vir die installasie van FortiNet is hier beskikbaar. 

Apple-gebruikers:

Gebruikers met Apple-toestelle soos MacBooks en iMacs kan `n versoek aanteken op die ICT Partner Portal vir hulp met installasies.

Hoe kry ek die Citrix Gateway-programmatuur?

Studente en permanente personeel wat Windows gebruik kan migreer na die Citrix VPN-diens deur via hulle webblaaier te gaan na https://securevpn.sun.ac.za en die instruksies te volg.

SunID-gebruikers moet asb. `n versoek aanteken op die ICT Partner Portal en die Remote Access-opsie heel bo kies. Sodra `n tegnikus jou gekontak het en al die inligting is verskaf, kan jy migreer na die SU VPN MSP-dien deur na https://suvpnmsp.sun.ac.za te gaan en die instruksies op die skerm te volg.

Alternatiewelik kan jy `n versoek aanteken om hulp aan te vra met die opstelling van VPN op die ICT Partner Portal

 

 

 

 

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[:en]WiFi access on campus[:af]WiFi-toegang op kampus[:]

Tuesday, November 17th, 2020

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Since the beginning of this year MatiesWiFi is no longer be available and all users will be required to use eduroam for wireless connections. 

The reason for this change is the necessity to move away from a less secure WiFi option (MatiesWiFi) to a more secure one where your data and identity are encrypted and protected (eduroam)

How to access eduroam if your device is already registered

If your device is already registered on SU WiFi network, namely MatiesWiFi or Secure, it will be able to connect to eduroam automatically. Just use your full username (xxxx@sun.ac.za ) and password to log in. Instead of MatiesWiFi or Secure select the eduroam network on your device’s WiFi settings. In order to access the internet via eduroam, you will still need to open your Inetkey.

Further instructions are available here.

How to access eduroam if your device is not registered

If your device is not registered for the SU WiFi network please use Registerme to do so. Each device must be registered on its own and you can register up to 5 devices on US WiFi network.

Take note that these instructions are only applicable if you want to register your device on the eduroam WiFi network. For other network registration please log a request on our ICT Partner Portal

More information on WiFi connectivity.

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Sedert die begin van die jaar is MatiesWiFi nie meer op kampus beskikbaar nie en sal alle gebruikers moet oorskakel na eduroam.  

Die motivering agter die verandering is om vir sekuriteitsredes weg te beweeg van `n minder veilige WiFi-opsie (MatiesWiFi) na WiFi waar jou data en identiteit enkripteer en beveilig word (eduroam).

Toegang tot eduroam as jou toestel geregistreer is

Indien jou toestel alreeds op US WiFi netwerk vir MatiesWiFi of Secure geregistreer is, sal dit outomaties aan eduroam kan koppel. Gebruik jou volle gebruikersnaam (xxxx@sun.ac.za ) en wagwoord om aan te teken. In plaas van MatiesWiFi of Secure kies net die Eduroam netwerk op jou toestel se WiFi-verstellings. Indien jy toegang tot die internet via eduroam benodig, moet jy steeds Inetkey oopmaak.

Volledige instruksies is hier beskikbaar.

Toegang tot eduroam as jou toestel nie geregistreer is nie

Indien jou toestel nie geregistreer is vir die US WiFi-netwerk nie, gebruik asb. Registerme om te registreer. Elke toestel moet apart geregistreer word, maar jy kan tot 5 toestelle op die US WiFi-netwerk registreer.

Neem kennis dat hierdie aanwysings net van toepassing is vir die registrasie van jou toestel op die eduroam WiFi-netwerk. Enige ander netwerkregistrasies kan op ons ICT Partner Portal aangevra word. 

Meer inligting oor WiFi op kampus.

 

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