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Meet the techies: Pietie TrautOntmoet die techies: Pietie Traut

Friday, September 5th, 2014

The first thing I notice on Pietie Traut’s bookshelf is a sturdy Sociology book, securely wedged between various technical manuals. It makes complete sense that the study of social behaviour, development, organisation and institutions interest him.

Here we have someone who has so many stories to tell, after an hour and 45 minutes my pen’s ink ran dry. He loves people, but his thoroughness and consistency found a secure footing in his current position as Managing Head of IT’s Portfolio and Project Office.

People have to be given the opportunity to build a future for themselves within an organisation, to be given room for development.

“They must be given the opportunity to contend. Keep the dream alive!” His own career is a living example of this belief.

He was sent to school at an early age – “I was a busy child, my mother probably wanted to get rid of me.” At the age of 19, three years after completing matric, he started teaching matric.

His first PC was a ZX Spectrum with a mere 1k memory. At this stage he was already convinced that, one day, everything would work with buttons!

His love of technology led to a technical diploma, educational diploma (with technology as speciality) and a diploma in Data metrics and came to it’s full potential at various companies, among others the then Post Office, now Telkom SA.

“I’m actually an electrical guy.”

He remembers the installation of the first modem in Cape Town and how these pieces of equipment were still dismantled and fixed. The first modems ran at 200 bits per second, then 600 bps, 1200 bps, 2400 bps, etc. News photos in papers, also known as land line photos, were sent by copper land lines and then printed on photo paper with the words “Photo via land line” underneath.

Of course Morse code was the forerunner of electronic communication and later the teleprinter – an amazing piece of electro mechanics sending 7.5 bits at 50bps characters, on a copper land line – even overseas.

Those days, once you’ve worked for the Post Office, you wouldn’t be able to get another job at some other private institutions. But Pietie’s persistence paid off when he was appointed at Saambou’s computer division. Unfortunately this meant they had to move to Sunnyside in Pretoria. Initially he rented a flat from a Free State farmer with newspaper curtains. He works at Saambou for 7 months, while his wife, Estelle, misses the Cape desperately.

“Every time they showed Table Mountain on the television, she started crying.”

Around this time, in 1983, the first referendum for the three houses of parliament, was held and he went to vote with his youngest in tow in his pram.

His luck turned around when a colleague’s cousin, a manager at R&R (then Rupert & Rupert) in Paarl, stopped by for a tour of Saambou’s mainframe room. Without hesitating he asked for a job at R&R.
Pietie-web

A week later he receives a call from the head of R&R’s Information Division. After negotiating payment of moving costs and furniture storage, Pietie and Estelle are back in Cape Town.

In 1984 he starts working at Stellenbosch University’s IT department with Kobus Meij, Nick Lubbe, Helmi Dreijer, Johann Kistner and also Herman Heunis, founder of Mxit.

Not long after Boland Bank offers him an opportunity to engineer his own career with a brand new position. He remembers this time as one of hard work. It was more than an 8 to 5 job.

“After normal working hours I went home and did the odd jobs around the house men are supposed to do, had dinner and at 9 o’clock went back to work until 2 the next morning.”

Over time dynamics at the bank changed, as with many others during the 80’s and 90’s. Bolank Bank becomes NBS Boland, then Boland PKS and in the end BoE Bank. PEP Bank is also born from these at the time and later also Capitec.

By this time he was smoking 40 cigarettes per day and Christmas 1999 he ends up in hospital to have a stent fitted. This and the unstable work environment convinced him to make a career change and for a second time, in October 2000 he joins the University. This time as Internet and Telecommunications Manager.

Under his management the three tier internet tariff structure is implemented, larger bandwidth is negotiated and the first Siemens IP speech telephone system installed.

“I was also responsible for investigating and facilitating the larger video conferencing systems on campus.” The highlight during this time was Prof Russel Botman’s video chat with the rector of the Rensselaer Polytechnic Institute in New York. The event was broadcasted in real-time from the Endler hall via a “borrowed” 15Mbps connection.

“I remember how Mohamed Shaikh came to hug me afterwards at the cocktail party. He was that relieved everything went without a hitch.” The success of this technically nerve-racking event was also made possible by Joe Smit and Barry Sauermann.

At the same time mass e-mails are being implemented, the traditional switchboard phased out and the current US Service Desk established.

In 2011 restructuring takes place within IT and Pietie reaches a fork in the road.

“I had to take a leap of faith.”

The leap of faith became IT’s Project office, consisting of Pietie, Marius Vorster and Camen Petersen. This team sees to all IT projects being documented and that the correct project management processes are followed. At the moment approximately 83 projects are in development and regular project board meetings are held to ensure these projects add value to business and the three strategic focus areas of SU, namely Academic, Research and Community Interaction.

However, this definitely isn’t an easy, smooth exercise – mind shifts have to be made in an environment where people are used to their own set ways.

Success breeds success. If we can prove these processes work, we can change reasoning.” It’s all part of the challenge.

When they take a break Pietie and Estelle packs their new teardrop trailer and goes camping in Kenhardt (in winter) and Dwarskersbos (in summer).

“Pitching a tent is a test for any marriage. That’s why Estelle does it and I rather just walk away.”

No wonder it’s a bit stressful, considering a Taurus and Leo are equally stubborn and pig-headed.

Occasionally they also take the motorbike, a sturdy BMW R1200R road bike and explore the country. He’s completed 3 Buffalo Rallies and doesn’t mind driving long distances on his own.

Some of these trips include one of 4700km over 7 days to Phalaborwa  for a friend’s wedding, 2700km in 5 days to a farm on the Botwana border, 90 km’s east of Aranos in Namibia and this year almost 2400km in 6 days to Kenhardt, his home town. During the latter he backpacked to Elands Bay and ended up singing and playing guitar in the local Wit Mossel Pot. The bucket list still includes Route 66 in the USA, but at this stage he might swop it for a trip to Nashville for the Country Music Awards.

After almost 2 hours of stories (and a dried up pen), I was on my way to a next meeting, fairly satisfied that I had enough material to work with. But Pietie, fittingly as a story teller, had to have the last word.

“During that time I worked so hard, I also played in the band every weekend …. with Clive Bruce, Bles Bridges, Hennie from Egoli and Gene Rockwell. ”

“Did you play their songs?” I innocently asked.

“No, I was with them on stage! And then there’s that famous cousin of mine. He has this song called “Drie pikkewyne”, but I’m a better singer than he is!” he jokes.Die eerste ding wat ek op Pietie Traut se boekrak raakkyk, is `n stewige Sosiologie-handboek, vasgepen tussen allerlei tegniese handleidings. Dit maak sin dat `n vakgebied wat sosiale optrede, ontwikkeling, organisasie en instansies hom interesseer.

Hier het ons met iemand te doen wat soveel stories het om te vertel dat my pen se ink na `n uur en 45 minute begin opraak het. Hy’s lief vir mense, maar sy deeglikheid en konsekwentheid kry stewige vastrapplek in sy huidige posisie as Bestuurshoof van IT se Portefeulje- en Projekkantoor.

Mense moet die geleentheid gegee word om `n toekoms te bou by `n organisasie en ruimte vir ontwikkeling gegun word.

“They must be given the opportunity to contend. Keep the dream alive!”. Sy eie loopbaan is die toonbeeld hiervan.

Hy’s op `n jong ouderdom skool toe – “Ek is te woelig, my ma wou my seker maar uit die huis uit hê.”  Op 19 begin hy reeds klasgee in Datakommunikasie nadat hy 3 jaar tevore in matriek was.

Sy eerste rekenaar was `n ZX Spectrum met net 1k geheue en toe reeds toe was hy vas oortuig dat alles eendag met knoppies gaan werk.

Die voorliefde vir tegnologie lei tot `n tegniese diploma, onderwysdiploma (met tegnologie as spesialisgebied) en ‘n diploma in Datametrie en kry gestalte by verskeie besighede, onder andere die destydse Poskantoor, vandag Telkom SA.

“Ek is eintlik maar `n elektriese ou.”

Hy onthou toe die eerste modem in Kaapstad  destyds geïnstalleer is en modems nog uitmekaargehaal en reggemaak is. Die eerste modems het teen 200 bisse per sekonde geloop, daarna 600 bps, 1200bps, 2400bps, ens. Nuusfotos vir koerante, of té wel landlynfotos, is via koper landlyne versend en dan op fotopapier gedruk met die woorde “Foto per landlyn” onderaan.

Morsekode was natuurlik een van die voorlopers van elektriese telekommunikasie en later die teledrukker – `n stukkie ongelooflike elektromeganika wat teen 50bps karakters, van 7.5bisse lank, kon stuur oor ‘n koper landlyn – ook oorsee.

Destyds kon jy nie binne 6 maande nadat jy bedank het ‘n aanstelling by sekere ander privaatinstansies kry as jy by die Poskantoor gewerk het nie. Maar Pietie se uithouvermoeë het op die ou end vir hom `n pos by Saambou se rekenaarafdeling laat kry. Dit het `n skuif na Sunnyside in Pretoria beteken, waar hy aanvanklik `n woonstel van `n boer van die Vrystaat gehuur het met koerantpapier vir gordyne. Hy werk hy vir 7 maande as Netwerkhoof, terwyl Estelle, sy beterhelfte, droewiglik verlang na die Kaap.

“Elke keer as Tafelberg op die televisie gekom het, het sy begin huil.”

Dit was rondom dié tyd, in 1983, toe die eerste referendum, die driekamer parlement referendum, plaasgevind het wat hy met sy jongste met stootwaentjie en al gaan stem het in Sunnyside.
Pietie-webSy geluk het gedraai toe`n neef van `n mede-kollega, `n bestuurder by R&R in die Paarl (toe Rupert & Rupert), eendag opdaag vir `n toer van Saambou se hoofraamkamer.  Sonder om te skroom, vra hy of hulle werk vir hom in die Paarl het.

`n Week later kry hy `n oproep van die hoof van R&R se Inligtingsafdeling. Na armdraai oor verhuisingskoste en 3 maande se meubelstoring, is Pietie en Estelle terug in die Kaap en by Tafelberg.

In 1984 begin hy by Stellenbosch Universiteit se IT-afdeling werk saam met Kobus Meij, Nick Lubbe, Helmi Dreijer, Johann Kistner en ook Herman Heunis, stigter van Mxit.

Kort voor lank bied Boland Bank hom die geleentheid om sy toekoms te verbreed met `n splinternuwe pos. Hy onthou dié tyd as een van baie harde werk. Dit was nie net `n kwessie van 8 tot 5 nie.

“Na gewone werksure het ek huistoe gegaan en allerhande goedjies rondom die huis gedoen wat mans maar moet doen, aandete geëet en 9 uur se kant die tweede skof ingesit tot 2 uur die oggend.”

Met tyd verander die dinamika by die bank, soos met die meeste banke gedurende die 80′s en 90′s. Bolank Bank word NBS Boland, toe Boland PKS en daarna BoE Bank. PEP Bank is hieruit gebore en later ook Capitec.

Teen dié tyd rook hy 40 sigarette `n dag en beland Kersfees 1999 in die hospitaal om hy `n stent kry. Hierna besluit hy dat die onstuimigheid by die bank nie meer lekker vir hom werk nie  en sluit, ter wille van ‘n meer stabiele omgewing, `n tweede keer in Oktober 2000 by die Universiteit aan. Dié keer as Internet- en Telekommunikasiebestuurder.

Onder sy bestuur word die 3-vlak internet tariefstruktuur in werking gestel, groter bandwydte onderhandel en die eerste Siemens IP spraak-telefoonstelsel geïmplementeer.

“Ek was ook verantwoordelik vir die ondersoeke na en beskikbaarstelling van die groter video-konferensiestelsels op kampus.” Die hoogtepunt hiervan was Prof Russel Botman se video-gesprek met die rektor van die Rensselaer Polytechnic Institute in New York, intyds kampuswyd uitgesaai vanuit die Endlersaal via ‘n “geleende” 15Mbps verbinding.

“Ek onthou hoe Mohamed Shaikh my na die tyd tydens die cocktail party kom omhels het van blydskap dat alles probleemvry verloop het.” Joe Smit en Barry Sauermann het darem ook `n groot rol gespeel in die sukses van hierdie tegnies-senutergende gebeurtenis.

Tussendeur word massa sms’e geimplementeer, die tradisionele skakelbord uitfasseer en ons huidige US Dienssentrum skakelbord gevestig.

In 2011 vind grootskaalse herorganisasie binne IT plaas en Pietie beland voor `n vurk in sy pad.

“Ek moes `n leap of faith vat.”

Die leap of faith is vandag IT se Projekkantoor, bestaande uit Pietie, Marius Vorster en Camen Petersen. Hierdie span sorg dat alle projekte van die afdeling IT gedokumenteer en die regte projekbestuursprosesse gevolg word. Tans is daar in die orde van 83 projekte in ontwikkeling en gereelde projekraadvergaderings word gehou om te verseker dat projekte waarde toevoeg tot besigheid in die drie strategies belangrike areas van die US, naamlik Akademie, Navorsing en Gemeenskapsinteraksie.

Dis egter verseker nie `n maklike, soomlose oefening nie – kopskuiwe moet gemaak word in `n omgewing waar mense gewoond is aan hul eie vaste metodes.

Success breeds success. As ons kan wys dat die prosesse werk, kan ons denke verander.” Dis alles deel van die uitdaging.

As dit tyd is vir vakansie, pak Pietie en Estelle hul nuwe teardrop-sleepwaentjie en gaan kamp in Kenhardt in die winter en Dwarskersbos in die somer.

“Tent opslaan is `n toets vir enige huwelik. Dis hoekom Estelle dit doen en ek liewer maar wegloop”.

Dit gaan ook maar bars, siende dat `n Bul en Leeu altwee ewe hardkoppig en eiesinnig kan wees.

So af en toe vat hulle die motorfiets, `n stewige BMW R1200R padfiets en verken die land. Hy het al 3 Buffalo Rallies agter die blad en ry maklik op sy eie na vêr bestemmings.

Van hierdie ritte sluit een van 4700km oor 7 dae Phalaborwa toe vir `n pel se troue, 2700 km in 5 dae na ‘n plaas op die Botswana-grens, 90km oos van Aranos in Namibië en vanjaar ook sowat 2400 km in 6 dae na sy geboortedorp, Kenhardt. Tydens laasgenoemde rit het hy in Elandsbaai gebackpack en met `n besoek aan die Wit Mossel Pot te heerlik gesing en kitaar gespeel. Die plan was nog om Route 66 in die VSA aan te pak, maar op die stadium sal hy dit liewer verruil vir `n besoek aan Nashville vir die Country Music Awards.

Na amper 2 ure se stories (en `n droë pen) was ek oppad na `n volgende vergadering, tevrede dat daar oorgenoeg materiaal is om iets met `n bietjie vleis saam te stel. Maar Pietie, soos `n storieverteller betaam, moes nog `n laaste lyn gooi om my nuuskierig te maak.

“Daai tyd wat ek so hard gewerk het, het ek elke naweek ook in die band gespeel … saam met Clive Bruce, Bles Bridges, Hennie van Egoli en Gene Rockwell. ”

“Het julle hulle liedjies gespeel”, vra ek ewe.

“Nee man, ek was saam met hulle op die stage! En dan is daar nog daai bekende neef van my. Hy sing van drie pikkewyne, maar ek sing beter as hy!”, spot hy.

Meet the techies: Quinton LuitersOntmoet die techies: Quinton Luiters

Friday, August 22nd, 2014

Quinton-web“IT Helpdesk, good afternoon!” Most people on campus are greeted this way when they call the IT Service Desk. But for Quinton Luiters it’s become such an automatic response, he even answers his home phone in the same way – much to the amusement of his wife.

And is it any wonder if you’ve been doing it for 8 years? Besides catching phone calls, it’s also Quinton’s responsibility to see to everyone’s e-mailboxes and network space. If Outlook reprimands you on your mailbox space, this is the guy who will save you from your fix.

He’s used to keeping a few balls in the air. At the service desk you have to be able to handle a few things at the same time.

“Those who say men can’t multitask, should see how much the seven guys at the service desk manage to do at the same time!”

Quinton has been multitasking way before he joined the hub of activity at the service desk. At UWC he was a marks administrator where he, among other things, had to administer the tutors, tutorials and also first and second years’ marks.

Only after UWC, when he joined IT, he was given the opportunity to work in the field he studied in for four years. With a National Diploma in Information Technology he was able to jump right in.

If he didn’t take the leap back then and choose Information Technology above Civil Engineering, it would’ve been our loss and Engineering’s gain.

In 1996 Information Technology was still something new and taught at PENTECH (now CPUT). The internet as we know it was hardly two years old and a mere babe.

“I had to choose between something unfamiliar and travelling to Cape Town on a daily basis or stay in my hometown, Stellenbosch and study Civil Engineering.”

Today, the diverse team of people he works with, adds to the enjoyment of his job.

“Everyone has their quirks and oddities, but the positive attitudes and helpfulness makes working a pleasure.”

When you’re thrown into a stressful situation, you find ways to ease the tension – like the odd joke or two.

There will always be pressure, but Quinton’s biggest satisfaction is being able to help someone and the appreciation they show. To deal with situations he has no control over, are more tricky, just because you really want to help, but can’t.

At least there are ways outside work to stabilise the stress levels again. Travel and exploring new places is high on his list.

“Like they say, “Life’s a journey, enjoy the ride!””

“A few years back we were fortunate to go to USA, Washington Virginia for the wedding of my wife’s brother – I was one of the best men.  We will definitely go again soon if God spares us.”

Back at home he and Alicia, according to him the actual wine connoisseur, like to do the odd wine tour. Some of their favourite wine farms in the vicinity include Devon Valley and JC le Roux in Stellenbosch and Haute Cabriere, Leopard’s Leap and Solms-Delta in Franschhoek.

And of course, who doesn’t have time for a braaitjie, beer and good conversation. If you work hard, you need to play hard, he says.

IT SERVICE DESK CONTACT DETAILS

Phone: +27 21 808 4367
E-mail: helpinfo@sun.ac.za (enquiries)
help@sun.ac.za (to log an error)
Skype: handle = ITStellenUni
Twitter: handle = ITStellenUni
Web: www.sun.ac.za/itselfhelp
Blog: www.sun.ac.za/infoteg

Quinton-web“IT Hulplyn, goeiemiddag!” Feitlik almal op kampus is al op dié manier begroet as hulle IT se Dienstoonbank geskakel het. Maar vir Quinton Luiters is dit al so `n outomatiese reaksie dat hy soms selfs die telefoon by die huis ook op dieselfde wyse antwoord – tot groot vermaak van sy vrou.

En as `n mens dit al vir 8 jaar doen is dit ook geen wonder nie. Benewens foonoproepe vang, is Quinton daarvoor verantwoordelik dat almal se e-posbusse en netwerkspasie werk soos dit moet. As Outlook jou kwaai aanspreek oor jou spasie, is hy die ou wat jou gaan red uit jou penarie.

Hy is gewoond aan vele balle in die lug hou. By die hulplyn moet jy veelvuldige take gelyktydig kan doen.

“Diegene wat sê mans kan nie “multitask” nie, moet kom kyk hoeveel dinge ons sewe ouens by die hulplyn gelyktydig doen!”

Quinton “multitask” al lank voordat hy by die hulplyn-miernes aangesluit het. Hy was destyds by UWK `n punteadministreerder en verantwoordelik vir, onder andere, die administrasie van tutors, tutoriale en ook eerste en tweedejaarspunte.

Maar hy het eers na UWK, toe hy hom by IT aangesluit het, dat daar `n geleentheid was om uiteindelik in die veld te werk waarin hy vier jaar studeer het. Met `n Nasionale Diploma in Informasietegnologie kon hy hom met die intrapslag goed van sy taak kwyt.

As hy egter nie destyds die kans gewaag en Informasietegnologie bo Siviele Ingenieurswese gekies het nie, was dit ons verlies en Ingenieurswese se wins.

In 1996 was Informasietegnologie nog `n nuutjie en is dit by PENTECH (nou CPUT) aangebied. Die internet, soos ons dit ken, was skaars twee jaar oud en nog maar `n lammetjie.

“Ek moes kies tussen iets onbekend en elke dag pendel stad toe of op my tuisdorp, Stellenbosch, Siviel swot”.

Vandag maak die diverse span mense saam met wie hy werk, dit vir hom ekstra lekker.

“Almal het hul eie maniertjies en snaaksighede, maar die positiewe gesindheid en behulpsaamheid maak werk ‘n plesier”.

As jy in `n stresvolle situasie gegooi word, kry jy vinnig maniere om die spanning te verlig, soos met `n grappie af en toe.

Druk tye sal daar altyd wees, maar Quiton se grootste satisfaksie is as hy iemand kan help en die waardering wat mense daarvoor wys. Om situasies te hanteer wat buite sy beheer is, is aansienlik moeiliker juis omdat `n mens so graag iemand wil help en jy kan nie.

Gelukkig is daar buite die werk dinge om die stresvlakke weer `n bietjie te stabiliseer. Reis en nuwe plekke ontdek is hoog op sy lysie.

“Soos hulle sê, “Life’s a journey, enjoy the ride!””

“`n Paar jaar gelede was ons gelukkig om Washington, Virginia te besoek vir my swaer se troue – ek was een van die strooijonkers. Ek sal definitief weer wil gaan as die Here ons spaar.”

Terug by die huis werk hy en Alicia, volgens Quinton, die eintlike wyn connoisseur, so af en toe `n wyntoertjie deur. Van hul gunstelingplase in die omgewing is DevonValley en JC le Roux op Stellenbosch en Haute Cabriere, Leopard’s Leap en Solms-Delta in Franschhoek.

En natuurlik, wie het dan nie tyd vir `n braaitjie, biertjie en goeie geselskap nie? As `n mens elke dag hard werk, moet jy hard speel ook, sê hy.

IT DIENSTOONBANK KONTAKDETAILS

Foon: +27 21 808 4367
E-pos: helpinfo@sun.ac.za (enquiries)
help@sun.ac.za (to log an error)
Skype: handle = ITStellenUni
Twitter: handle = ITStellenUni
Web: www.sun.ac.za/itselfhelp
Blog: www.sun.ac.za/infoteg

Meet the techies: Mandy WanzaOntmoet die techies: Mandy Wanza

Friday, August 8th, 2014

mandyIt may be a cliché, but dynamite comes in small packages – and this couldn’t be truer when it comes to Mandy. If you hear a click-clack of heels in IT’s passageways, you’ll know that this small package is on another mission to get things done.

Mandy started at Information Technology in 2006, mainly just to help out, but was given the opportunity to join as permanent staff member in 2008. After these eight years, she’s the only woman left among the seven service desk guys, but this Snow White holds her own.

The road to IT had a few twists and turns and it started in 1999 with an application to UWC for a BA degree. Mandy planned on studying Journalism, but she soon found out that it wasn’t quite what she wanted to do. Being a journalist for your school’s newspaper is quite different than studying journalism and doing the real course work. It wasn’t long before she changed her major to Psychology – which was really her calling. Unfortunately she had to give up her studies due to personal reasons.

This year she and Adrian celebrates their tenth anniversary and they have a daughter in grade 4 at de Kuilen Primary. Outside IT she spends most of her time with my family, something she believes in doing as often as possible.

“I call myself a jack of all trades.”

“I was in the retail industry for a while I guess that’s where I got my niche – to offer good customer service, and to pay attention to detail.”

She’s even applied her skills as a dental assistant – “quite an interesting experience”.

“But I needed more job satisfaction, so I enrolled myself in some Basic computer classes, and I guess that’s where my journey began.”

Currently she is a helpdesk agent, and her core duties are to answer calls, log the incidents, do 1st level support, but her job description goes a bit further than that. She also does network administration and software enquiries and is responsible for the Microsoft IT courses, which includes the registrations, bookings, administration, and course enquiries. And that’s her role at IT in a nutshell.

“The best part of my job is the satisfaction that you get when you are able to solve a user’s problem. I guess that is probably our main goal at the end of the day!”

The less pleasant aspect of the job is when all systems just stop working and receive hoards of calls from users demanding answers.

In spite of the stressful moments, there are lighter moments. Like when she facilitates a remote session (VNC) with a new staff member. “”They get such a fright when the mouse moves on their machine, the reaction that you get is priceless.”

“”Being in the IT environment has taught me so much. It’s a place where I have learned to voice my opinions and to swim in the deep end. Every day challenges you, and at the same time it creates a learning curve.”

IT SERVICE DESK CONTACT DETAILS

Phone: +27 21 808 4367
E-mail: helpinfo@sun.ac.za (enquiries)
help@sun.ac.za (to log an error)
Skype: handle = ITStellenUni
Twitter: handle = ITStellenUni
Web: www.sun.ac.za/itselfhelp
Blog: www.sun.ac.za/infoteg

mandyDinamiet kom in klein pakkies – dit mag  nou wel `n cliche wees, maar dis waar as Mandy ter sprake is. As jy `n geklik-klak van hakke in IT se gang hoor, kan jy maar weet dié klein pakkie is op `n missie om iets gedoen te kry.

Mandy het aanvanklik in 2006 net tydelik by IT aangesluit as Dienstoonbankagent, maar teen 2008 is sy permanent aangestel. Na die agte jaar is sy die enigste vrou wat oorgebly het tussen die sewe ander hulptoonbank-manne, maar hierdie Sneeuwitjie laat haar nie onderkry nie.

Die pad tot hier het `n paar interessante wendings gemaak voordat Mandy haar nis by IT gevind het. Dit het in 1999 begin met `n aansoek by UWK vir `n BA-graad, met die doel om joernalistiek te studeer. Sy het egter gou agtergekom dat haar verwagtinge, gebaseer op haar betrokkenheid by `n  skoolkoerant en realiteit verwyderd van mekaar was. Kort voor lank het Joernalistiek verander na Sielkunde, maar weens persoonlike redes moes sy ook dit, haar eintlike roeping, opgee.

Sy en Adrian vier dié jaar hul tiende huweliksherdenking en het `n dogter wat in graad 4 by De Kuilen Laerskool is. Familie is vir haar belangrik en sy glo daarin om so veel moontlik kwaliteit-tyd saam met hulle te spandeer.

“Ek noem myself `n alspeler, `n “Jack of all trades”.”

“Ek was in die kleinhandel-industrie vir `n tydjie …. ek skat dis waar ek my sterkpunt ontdek het – om goeie kliëntediens te bied en aandag te gee aan detail.”

Sy het selfs al as `n tandartsassistent gewerk – `n “heel interessante” ervaring!

“Maar ek het meer werkstevredenheid gesoek en ingeskryf vir `n paar basiese rekenaarklasse en ek raai dis waar my reis eintlik begin het …”

Op die oomblik is Mandy `n dienstoonbank-agent en haar hooffunksies is om oproepe te beantwoord, insidente aan te teken en eerste vlak gebruikersondersteuning te gee. Maar dit sluit `n bietjie meer as dit in. Sy behartig ook netwerkregistrasies en sagteware navrae en daarmee saam is sy verantwoordelik vir die Microsoft IT-kursusse. Sy behartig die registrasies, besprekings, administrasie en kursusnavrae. Dis haar rol by IT in `n neutedop.

“Die lekkerste deel van my werk is die bevrediging wat jy kry as jy iemand se probleem kan oplos. Op die ou end is dit tog die hoofdoel van ons werk!”

Die minder lekker deel is wanneer belangrike stelsels skielik net ophou werk en gebruikers antwoorde soek.

Ten spyte van die stresvolle tye, is daar darem ligter oomblikke. Soos wanneer jy vir die eerste keer `n afstandsessie (VNC) doen met `n nuwe gebruiker. “Hulle skrik SO groot as die muismerker skielik vanself op die rekenaar beweeg. Daardie reaksie is kostelik.”

“Om by IT te werk, het my so baie geleer – dis die plek waar ek geleer het om my opinie te lug en in die diep kant te leer swem! Elke dag daag jou uit, terwyl dit aanhou om `n leerkuwe te skep.”

IT DIENSTOONBANK KONTAK DETAILS

Tel:: +27 21 808 4367
E-pos: helpinfo@sun.ac.za (navrae)
help@sun.ac.za (foutaanmelding)
Skype: handle = ITStellenUni
Twitter: handle = ITStellenUni
Web: www.sun.ac.za/itselfhelp
Blog: www.sun.ac.za/infoteg

Meet the techies: Petro UysOntmoet die techies: Petro Uys

Friday, July 25th, 2014

“To work in IT is like being on another planet every day”

profile-petroPetro Uys, the IT Service desk’s manager and all round sympathetic ear, started her career at the university long before Information Technology.

After completing an Honors degree in Counselling Psychology she starts working as a data capturer at Student Records in 1985, where it was her task to store student data on microfiche. Rex van Staden, her manager at the time, recognised her interest in technology and computer skills – an early indication of the direction her career would take eventually.

After a stint at Courses and a short break to be a full-time mom, she accepts a position at Huis Horison, a home for disabled adults, as, amongst others, a book keeper. In these four years Petro and her family become closely involved in the lives of the home’s inhabitants.

However, the computer bug has bitten and even before joining IT, Petro teaches computer classes at two primary schools in the Western Cape between 1994 and 1996.

In April 1996 she starts at the IT helpdesk and here it all begins – first as helpdesk  agent, then support specialist and eventually as manager.

During the following 18 years she learns to think analytically,  handle any complaint and sharpens her problem solving skills. Benette Kriel plays a cardinal role as mentor in these initial years as support specialist.

“I’m extremely thankful for the training opportunities IT has given me. In this environment you have to be willing to push through and not be discouraged by obstacles. IT offers limitless opportunities and with the necessary interest and passion, there’s a spot for anyone in the IT field.”

Every day at IT is different. Technology constantly grows and it’s the dynamic of a changing environment she enjoys.

“To do the same work every day, would be extremely monotonous. The most apt comparison I’ve come across was – to work for IT is like being on a new planet every single day. Your basic survival elements are there, but the rest is always new.”

She still remembers the day when someone called the helpdesk asking for “call-a-housewife” or one academic whose office was covered with cigarette stumps everywhere.

Crawling on the floor to connect cables or carrying around heavy equipment across campus wasn’t unusual. To work in a traditionally male dominated world did have it’s advantages. It’s taught her to be strong, stand up for her rights and be prepared for any given situation.

Petro’s unlimited supply of patience and her accessibility ensures she gets along with practically every personality type.  Difficult clients are a challenge and provide the perfect opportunity to practice her love for people and technology.

Communication in an IT environment remains difficult and something one has to work on continuously. “On campus there still exists a misconception about what exactly IT does. We’re not a profitable department trying to extort users. They should have the confidence to contact us – we really want to help and at least make their technological lives easier!”

IT does not function as a separate entity, it supports the university as a business. After completing the ITIL (Information Technology Infrastructure Library) exams in 2009, she came to the conclusion ITIL would be the best framework to align IT with the university as a business.

As a mother of three daughters, who are mostly settled on their own, she, nowadays, just enjoy the restfulness with her husband, Jannie. But when she’s not busy on the phone, you’ll find her cycling – she’s even completed 9 Cape Argus cycling tours.

Just to keep things interesting, she’s also currently working on her MPhil in Management Coaching which will enable her to apply her people skills and experience even better.

IT SERVICE DESK CONTACT DETAILS

Phone: +27 21 808 4367
E-mail: helpinfo@sun.ac.za (enquiries)
help@sun.ac.za (to log an error)
Skype: handle = ITStellenUni
Twitter: handle = ITStellenUni
Web: www.sun.ac.za/itselfhelp
Blog: www.sun.ac.za/infoteg

 

“Om vir IT te werk is soos om elke dag op ‘n nuwe planeet te wees.”

profile-petroPetro Uys, IT Dienstoonbank bestuurder en alombekende simpatieke oor, se loopbaan by die universiteit strek veel verder terug as net die afgelope agtien jaar by Informasietegnologie.

Na die voltooiing van haar Honneursgraad in Voorligtingsielkunde begin sy in 1985 as datavaslegger by Studenterekords, waar dit haar taak is om studentedata op microfiche te stoor. Rex van Staden, haar destydse hoof, merk op dat sy `n buitengewone belangstelling in en vaardigheid met rekenaars het en speel `n beduidende rol in die rigting wat haar loopbaan inslaan.

Na `n draai by Kursusse en `n breuk om ma te wees, aanvaar sy `n halfdagpos by Huis Horison, ‘n tehuis vir volwasse gestremdes, as, onder andere, boekhouer. Vier jaar volg waartydens Petro en haar familie nou betrokke raak by die tehuis se inwoners.

Die rekenaargogga het egter gebyt en selfs voordat sy by IT beland, bied sy rekenaarklasse aan by twee laerskole in die Wes-Kaap vanaf 1994 tot 1996.

In April 1996 begin haar IT-loopbaan by die destydse hulptoonbank  – eers as hulptoonbankagent, daarna ondersteuningspesialis en later as bestuurder.

Gedurende die 18 jaar leer sy om analities te dink, haar probleemoplossingsvaardighede te slyp en gebruikers se navrae soomloos kaf te draf. Benette Kriel se mentorskap in die aanvangsjare as ondersteuningspesialis, bly haar steeds by.

“Ek is baie dankbaar vir al die opleidingsgeleenthede wat IT US vir my gegee het. In die omgewing moet jy bereid wees om deur te druk en jou nie deur struikelblokke te laat onderkry nie.Dit bied legio geleenthede en met die nodige belangstelling en passie, is daar vir ieder en elk `n plek binne hier.

Elke dag is anders en tegnologie bly ontwikkel. Hierdie dinamika is vir haar lekker. “Om elke dag dieselfde werk te doen, sou sieldodend wees.”

“Die beste vergelyking wat ek nog daarvoor gekry het was: Om vir IT te werk, is soos om elke dag op ‘n nuwe planeet te wees.Die basiese oorlewingselemente moet daar wees, maar verder is alles nuut.”

Sy onthou hoe, destyds by die hulplyn, `n verwarde persoon geskakel en gevra het,  “Is this call-a-housewife?”, en ook die akademikus wie se kantoor bestrooi was met sigaretstompies.

Om op die grond rond te kruip om rekenaarkabels te koppel, of swaar toerusting op kampus rond te dra, was niks eienaardig nie. `n Tradisionele manswêreld het egter sy voordele. Sy het geleer om sterk te wees, op haar regte te staan en voorbereid te wees vir enige situasie.

Petro se onuitputbare geduld en toeganklike geaardheid verseker dat sy oor die weg kom met feitlik enige persoonlikheid. Moeilike kliënte is vir haar `n uitdaging en bied `n goeie geleentheid om haar liefde vir mense en tegnologie te beoefen.

Kommunikasie in `n IT-omgewing bly `n tameletjie en moet deurlopend aan gewerk word. “Daar bestaan steeds `n wanpersepsie op kampus oor wat IT presies doen. Ons is nie `n winsgewende afdeling wat gebruikers wil uitbuit nie. Gebruikers moet asseblief die vrymoedigheid hê om ons te kontak – ons wil regtig help en hulle tegnologiese lewens maklik maak!”

Petro glo dat IT nie `n entiteit op sy eie is nie, maar die universiteit as `n besigheid moet ondersteun. Met die voltooiing van die ITIL (Information Technology Infrastructure Library ) bestuurseksamens in 2009 het sy ook besef dat ITIL die beste raamwerk is om te volg om IT te belyn met besigheid.

As die ma van drie dogters, wat grotendeels nou al op hul eie gevestig is, geniet sy deesdae die rustigheid saam met haar man, Jannie. Maar wanneer jy haar nie op die telefoon sien nie, is sy `n kranige fietsryer wat al 9 Cape Argus fietstoere voltooi het.

Daarbenewens is sy tans besig om ‘n MPhil in Management Coaching te voltooi, sodat sy al haar mensekennis en ervaring ten volle kan benut.

IT DIENSTOONBANK KONTAKDETAILS

Foon: +27 21 808 4367
E-pos: helpinfo@sun.ac.za (navrae)
help@sun.ac.za (foutaanmelding)
Skype: handle = ITStellenUni
Twitter: handle = ITStellenUni
Web: www.sun.ac.za/itselfhelp
Blog: www.sun.ac.za/infoteg

Herding cats & other management functionsWie is aan die (be)stuur?

Friday, April 12th, 2013

Dave Platt once said “Managing senior programmers is like herding cats.” The IT Division comprises some 105 staff members ranging from support technicians, through system administrators, engineers, software developers to business analysts.  So who are the brave herders who manage this unmanagable group and also the rest of the IT staff?

bestuur-organogram-bw

 

Read the detailed job descriptions here. 

 

 

Dave Platt het per geleentheid gesê “Managing senior programmers is like herding cats.” Die IT-afdeling bestaan uit meer as `n honderd personeellede wat strek van ondersteuningstegnici, stelseladministrateurs, ingenieurs, sagteware ontwikkelaars tot besigheidsanaliste.  So wie bestuur hierdie groep en ook die hele IT-personeel?

bestuur-organogram-bw

Lees die gedetaileerde posbeskrywings hier.