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[:en]WiFi during load-shedding[:af]WiFi gedurende beurtkrag[:]

Tuesday, March 16th, 2021

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It seems we are never really done with loads-shedding and even though we try our utmost to prepare for the imminent interruptions, there is only so much we can do.

We realise that a stable internet connection in classrooms is vital for lecturers to stream academic content to students. In most university buildings we have generators in place to provide a backup for load-shedding. However, unfortunately we cannot guarantee uninterrupted supply of power. The reasons are as follows:

When load-shedding starts all network equipment loses power and the generator automatically kicks in. The network equipment will do a so-called “cold-boot” which can take several minutes. Subsequently it can take 10 minutes to 30 minutes (in some extreme cases) for the network to function optimally again.

Adding to this delay it could happen that network equipment will not recover automatically when the generator is activated. In these instances the network and WiFi will remain down for the whole duration of the load-shedding slot. 

Stabilising equipment and connections during load-shedding isn’t practically possible since the effort must be repeated once Eskom switches the power back on. However, we do have a monitoring system which checks for the equipment that does not recover by itself. 

In most cases WiFi and the rest of the network should be operational with the help of generator power after about 10 minutes. To ensure that the transition is seamless and network connectivity continues, it would be helpful if staff in the building could, after about 15 minutes after the generator started, check if the WiFi is active or not. 

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Die waarskynlikheid dat ons binnekort ontslae gaan wees van beurtkrag is nie besonder groot nie en selfs al is ons hoe voorbereid is daar net soveel wat ons kan doen.

Ons besef dat ʼn stabiele internetverbinding in klaskamers krities is vir dosente om akademiese inhoud na studente te stroom. In die meeste universiteitsgeboue is daar kragopwekkers in plek om rugsteuning te verskaf gedurende beurtkrag. Ongelukkig kan ons egter nie ononderbroke kragvoer waarborg nie. Die redes is as volg: 

Sodra beurtkrag afskop verloor alle netwerktoerusting krag en skop die kragopwekker outomaties in. Die netwerktoerusting doen dan `ʼn sogenaamde “cold-boot” wat etlike minute kan duur. Gevolglik kan dit 10 tot 30 minute (in uitsonderlike gevalle) neem vir die netwerk om weer optimaal te funksioneer. 

Addisioneel tot hierdie vertraging bestaan die moontlikheid dat die netwerktoerusting nie outomaties kan herstel wanneer die kragopwekker geaktiveer word nie. In so ʼn geval sal die netwerk en WiFi vir die volle duur van beurtkrag af bly. 

Die stabilisering van toerusting en verbindings gedurende beurtkrag is nie prakties moontlik nie aangesien die hele proses weer herhaal moet word sodra Eskom weer die krag aanskakel. Ons het egter ʼn moniteringstelsel wat kyk watter toerusting nie vanself herstel nie. 

In die meeste gevalle sal die WiFi en toerusting weer in ʼn werkende toestand wees na ongeveer 10 minute met die hulp van kragopwekkers. Om te verseker dat die oorgang soomloos is en netwerkkonnektiwiteit voortduur, sal dit help as personeel in die betrokke geboue na ongeveer 15 minute nadat die kragopwekker aangaan, sal nagaan of die WiFi aktief is of nie.

 

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[:en]IT HUB: only by appointment[:af]IT HUB: Slegs met afspraak[:]

Wednesday, March 3rd, 2021

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All services offered by the IT HUB in the Admin A building – collection of equipment and any type of technical support – are available by prior arrangement only.

If staff need technical support, they need to log a request on the ICT Partner Portal after which they will be contacted by a technician for further arrangements.

Students should make appointments by logging a call at the online service desk in advance. Appointments and rrequests can no longer be logged at the entrance to the IT HUB.

You can also call the IT HUB at 021 8089289, but preferably log a request on the ICT Partner Portal. This can be done as follows:

  1. Log an issue report on the ICT Partner Portal at https://servicedesk.sun.ac.za/
  2. Sign on with your SU username and password.
  3. Select the “ICT Partner Portal” service desk.
  4. Students select the IT HUB option. Staff select the  option depending on the type of issue.
  5.  Fill in the necessary information – if there is an asset number, please include it.
  6.  Add any additional information in the description field.
  7.  Copy any related images, files and emails to the attachment area.
  8.  A staff member will make contact once the report has been logged and schedule an appointment.

Students and staff members who have lost their student/staff cards are the only unscheduled visitors allowed at the IT HUB, and only between 08:30 and 16:00 daily.

 

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Alle dienste wat tans deur die IT HUB in Admin A gelewer word – hetsy optel van toerusting of enige ondersteuning – is slegs beskikbaar deur middel van `n voorafgereëlde afspraak.

Indien personeel tegniese ondersteuning benodig, moet hulle asb. `n versoek aanteken op die ICT Partner Portal waarna hulle gekontak sal word deur `n tegnikus vir verdere reëlings.

Studente kan dieselfde prosedure volg vir `n afspraak en vooraf `n versoek aanteken by die aanlyn dienstoonbank. Afsprake en die aanmeld van foute kan nie meer, soos voorheen, by die ingang van die IT HUB gemaak word nie. Jy kan ook die IT HUB skakel by 021 8089289, maar dit dit word verkies dat die versoek eerder aangemeld word op die ICT Partner Portal.  Die aanlynproses is as volg:

  1. Meld `n versoek aan op die ICT Partner Portal by https://servicedesk.sun.ac.za/
  2. Teken aan met jou US-gebruikersnaam en wagwoord.
  3. Kies die “ICT Partner Portal” dienstoonbank.
  4. Studente kies die IT HUB -opsie. Personeel kies die opsie van toepassing op hulle navraag.
  5.  Vul die nodige inligting in. As daar `n batenommer is, verskaf dit asseblief.
  6.  Voeg enige addisionele inligting by in die beskrywingsveld.
  7.  Kopieer enige ander verwante grafika, leêrs en e-posse in die area vir aanhangsels.
  8.  `n IT-personeellid sal kontak maak om `n afspraak te maak sodra die versoek aangemeld en verwerk is. 

Studente en personeel wat hulle studente- of personeelkaarte verloor het is die enigstebesoekers wat sonder `n afspraak die IT HUB kan besoek. Dit kan daagliks tussen 08:00 en 16:00 geskied.

 

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[:en]Goodbye Inetkey[:af]Totsiens Inetkey[:]

Monday, March 1st, 2021

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Until recently staff and students of Stellenbosch University had to use Inetkey to gain access to the internet. This tool acted both as a security gatekeeper and as a billing system for internet usage. 

At the end of 2019 when the Council of Stellenbosch University approved the budget for 2020, it included the introduction to a a new internet model. This decision also kicked off the project to phase out Inetkey.  The Finance Committee decided to levy an annual, once-off fee and for 2021 a once-off fee of R674.00 (R57.83 per month) was agreed on. Subsequently staff’s internet fee will in future be included in the annual username registration fee. 

The discontinuation of Inetkey also included the replacement of an outdated firewall. During the weekend of 19 February the outdated firewall that we have been using for internet access from campus was replaced and subsequently the necessity for Inetkey fell away.  

After the replacement Inetkey is no longer necessary for internet access and from 15 March the application will give an error message if you use it. You can therefore remove and/or uninstall the Inetkey app from all your devices. 

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Tot onlangs moes US-personeel en -studente Inetkey gebruik om toegang tot die internet te verkry. Hierdie toepassing het opgetree as beide hekwagter en verrekeningstelsel vir internetgebruik. 

Aan die einde van 2019 het die US Raad saam met die jaarlikse begroting, ook ʼn nuwe internetmodel goedgekeur. Hierdie besluit het die projek vir die uitfasering van Inetkey afgeskop. 

Die Finansies-komitee het besluit op die heffing van ʼn jaarlikse fooi en op R674.00 (R57.83 per maand) vir 2021. Dit behels dat personeel se internetkostes voortaan ingesluit word in die jaarlikse gebruikersnaam-aktiveringsfooi.

Die Inetkey-projek het ook die vervanging van die ou firewall ingesluit. Gedurende die naweek van 19 Februarie is die verouderde firewall, wat ons reeds vir dekades gebruik vir toegang na die internet, vervang en gevolglik het die nut vir Inetkey ook verval.

Sedertdien is Inetkey nie meer nodig vir toegang na die internet nie en vanaf 15 Maart sal dit ook ʼn foutboodskap wys indien jy dit probeer gebruik. Jy kan dus die Inetkey-toepassing van jou toestelle verwyder.

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[:en]”PLEASE SUPPORT STIAS…” email causes a mail storm[:]

Friday, February 19th, 2021

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There is no reason to be worried or concerned about a mail that is being circulated with the subject line starting with “PLEASE SUPPORT STIAS…”

Although it is definitely spam (defined as unsolicited commercial e-mail) it does not appear have any dangerous content and was sent out by a university user to over 300 addresses one of which was the general IT Service Desk email address. Because it was sent to the address which automatically logs service requests the account automatically emailed all the recipients with “Cancellation” e-mails, who then replied, etc. This was no fault on the side of the IT Service desk as it is an automatic process of the Jira logging software that IT uses to track its calls.

This is known as a mail storm in IT jargon when somebody replies to a single e-mail sent to a mailing list and inadvertently replies with a personal message to the entire mailing list leading to a snowball effect or a mail storm. It is like a dog chasing its own tail!

If you receive a mail with the subject line ICT-338035 FW: PLEASE SUPPORT STIAS – PLAN YOUR NEXT MEETING, WORKSHOP AND OR CONFERENCE WITH US”  or “PLEASE SUPPORT STIAS – PLAN YOUR NEXT MEETING, WORKSHOP AND OR CONFERENCE WITH US” just delete it. 

If you want to take it further and set up a mail filter to delete all mails with that particular Subject, then you can do so. However do not blacklist the sender or report it to the help@sun.ac.za address or it will just perpetuate the spam, and you could block legitimate e-mails from IT or the original sender.

Stay safe out there and thank you to everyone who flagged this email. It is encouraging when we have such observant and enthusiastic users.

[ARTICLE BY DAVID WILES]

 

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[:en]Fixed internetfee now included in networkregistration[:af]Vaste internetfooi nou ingesluit by netwerktoegang[:]

Monday, February 8th, 2021

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At the end of 2019 when the Council of Stellenbosch University approved the budget for 2020, it included the introduction to a a new internet model. This decision led to a phasing out process of Inetkey – the tool used to track and account for the internet usage of staff and students. Although Inetkey still had to be used to gain access to the Internet, students were no longer charged for internet usage. Charging of staff usage was temporarily suspended for 2020.

However, the idea of “free” internet was only applicable to internet for students to ensure access to complete their studies effectively.  Payment for Internet for staff still has to paid for by departments. The Finance Committee decided to levy an annual, once-off fee and for 2021 a once-off fee of R674.00 (R57.83 per month) was agreed on.

From this year the annual internet fee will be included in the network registration fee which includes the renewal of usernames. All staff usernames expire at the end of March and staff annually have to reactivated online.

Currently the cost registration of a username on the network is as follows:

Internet fee: R674.00
Network/username fee: R287.00

Total: R961.00

Please take note that the internet fee is only levied on the “primary username”. If you have more than one username linked to your SU number, the internet fee will only be levied once. (For example generic departmental usernames).

For enquiries regarding the reactivation of usernames, please log a request on the ICT Partner Portal or refer to our service catalogue for more information

Enquiries regarding the internet fee can be directed to the Finance Department. 

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Aan die einde van 2019 het die US Raad saam met die jaarlikse begroting, ook ʼn nuwe internetmodel goedgekeur. Hierdie besluit het gelei tot die uitfasering van Inetkey – die programmatuur wat gebruik is om rekord te hou van internetverbruik en die verhaling van kostes. Alhoewel Inetkey steeds nodig was vir toegang tot die Internet is studente nie meer gedebiteer vir internetverbruik nie. Verhaling van personeel se internetverbruik is ook tydelik opgeskort tydens 2020.

Die konsep van “gratis” internet was egter net van toepassing op studente om te verseker dat hulle toegang het tot die nodige bronne om hulle studies effektief te kan voltooi. Internettoegang vir personeel moet steeds deur die toepaslike departemente en afdelings betaal word. Die Finansies-komitee het besluit op die heffing van ʼn jaarlikse fooi en op R674.00 (R57.83 per maand) vir 2021. 

Vanaf 2021 sal die jaarlikse internetfooi ingesluit word by die netwerkregistrasiefooi wat die heraktivering van gebruikersname insluit. Alle personeel se gebruikersname verval aan die einde van Maart en moet jaarliks aanlyn heraktiveer word. 

Tans is die jaarlikse koste van die ʼn gebruikersnaam op die netwerk as volg:

Internetfooi: R674.00
Netwerk/gebruikersnaam fooi: R287.00

Totaal: R961.00

Neem kennis dat die internetfooi slegs gehef word vir die “primêre gebruikersnaam”. Indien jy meer as een gebruikersnaam aan jou US-nommer gekoppel het, sal die internetfooi slegs eenmaal gehef word. (Byvoorbeeld in die geval van generiese departementele gebruikersname.)

Vir navrae oor die heraktivering van gebruikersname , teken asseblief ʼn versoek aan op die ICT Partner Portal of raadpleeg die dienskatalogus.

Navrae in verband met die internetfooi kan gerig word aan  Afdeling Finansies. 

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