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[:en]The end of Windows 7[:af]Die einde van Windows 7[:]

Wednesday, December 4th, 2019

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After 10 years support Windows 7 came to an end on 14 January 2020.

How does this affect you?  

If you still use Windows 7, after January 14 your PC will no longer receive security updates or technical support from Microsoft. Subsequently your PC will pose a threat to the university’s network and we might have to remove it from the network in future for security reasons. This also means that you data will be unprotected, and you could potentially have no access to the network (in other words, no internet, email, etc.)

Therefore, if your PC is still running on Windows 7 or Windows 8.1 you will have to upgrade to Windows 10, an operating system which can provide the latest security updates to keep your data safe.  You can read more on Microsoft’s software life cycle on their site. 

Upgrades from Windows 7 & 8.1 to Windows 10 will be free for staff. To request this upgrade, please log a request on the  ICT Partner Portal (Windows 7 to Windows 10 upgrade) after which you will automatically receive and email. Please include the following information in the request: 

  1. the computer’s asset number
  2. device type
  3. contact numbers
  4. building name
  5. room number

Your device will be checked for an upgrade possibility as older equipment may need components for the upgrade, and this will be for the account of the department. There might also be a possibility that very old equipment or devices that do not meet the minimum requirements will not be able to be upgraded.  

If any other actions are needed, an IT technician will also contact you. 

IT will do the following without charge: 

  1. Guide you with work related data to be backed up to OneDrive
  2. Upgrade the operating system from Windows 7 & 8.1 to Windows 10 
  3. After the upgrade a technician can assist with if needed: Installing of non-standard campus related software such as SPSS, Statistica, etc., install printers.

You will have to pay for: 

  1. Backups of all data if and IT technician has to do the backup
  2. Hardware components necessary for the upgrade to Windows 10 

If IT is requested to backup data, the cost will be as follow: 

Less than 15GB – R1310-00 
More than 15GB – R2240-00 

Relevant articles on the end of Windows 7: 

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Na tien jaar het ondersteuning vir Windows 7  tot ’n einde gekom op 14 Januarie 2020.

Hoe gaan dit jou beïnvloed?

Na 14 Januarie sal jou rekenaar nie meer enige sekuriteitsopdaterings of tegniese ondersteuning van Microsoft ontvang nie. Weens die sekuriteitrisiko wat jou rekenaar op die universiteit se netwerk plaas, kan dit in die toekoms van die netwerk verwyder word. Dit beteken dat jou data nie meer effektief beskerm kan word nie en jy ook moontlik geen toegang tot die netwerk sal hê nie  (m.a.w. geen internet, e-pos, ens).

Indien jou rekenaar steeds gebruikmaak van die Windows 7 en Windows 8.1 bedryfstelsels, moet jy so gou moontlik opgradeer na Windows 10, ’n bedryfstelsel wat wel die nuutste sekuriteitsopdaterings kan verskaf om jou data veilig te hou. Lees meer oor Microsoftprogrammatuur se lewensiklus op hulle webwerf.

Opgraderings van Windows 7 & Windows 8.1 na Windows 10 sal gratis vir personeel gedoen word. Om die opgradering aan te vra, teken asb ’n versoek aan op die ICT Partner Portal (Windows 7 to Windows 10 upgrade) waarna jy `n e-pos sal ontvang. Verskaf asseblief die volgende inligting:

  • die rekenaar se batenommer
  • tipe toestel
  • kontaknommers
  • gebounaam
  • kamernommer

Jou rekenaar se spesifikasies sal nagegaan word vir `n moontlike opgradering aangesien ouer toerusting komponente mag benodig vir die opgradering en dit die departement se onkoste sal wees. Dis ook moontlik dat baie ou toerusting wat nie aan die minimum vereistes voldoen nie, dalk nie opgradeer kan word nie. 

’n IT-tegnikus sal jou kontak om verdere reëlings te tref indien nodig.

IT sal die volgende gratis doen:

  1. Lei ten opsigte van die rugsteun van werkverwante data na OneDrive
  2. Die bedryfstelsel opgradeer van Windows 7 & 8.1 na Windows 10
  3. Na die opgradering kan `n tegnikus help met die volgende indien nodig: Installasie van nie-standaard kampusverwante sagteware, bv. SPSS, Statistica, ens, sowel as die installasie van drukkers.

Jy of jou departement betaal vir:

  1. Rugsteun van alle data.
  2. Hardeware komponente benodig vir die opgradering na Windows 10

Indien IT versoek word om die data te rugsteun, sal dit teen onderstaande koste gedoen word:

Minder as 15GB – R1310-00
Meer as 15GB – R2240-00

Relevante artikels oor die uitfassering van Windows 7:

 

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Posted in News, Notices | Comments Off on [:en]The end of Windows 7[:af]Die einde van Windows 7[:]

[:en]Adobe licences update[:af]Opdatering van Adobe-lisensies[:]

Friday, November 29th, 2019

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Users of Adobe Acrobat software may have noticed a pop-up notification stating that their licence will be expiring at the end of November.

This is an administration issue on Adobe’s side and can easily be rectified for you to continue working seamlessly. If you don’t update your licence, you will no longer be able to read or edit pdf documents with the Adobe Acrobat software.

To prevent this from happening, you can do one of the following:

  • Open the following link. You will be prompted to enter your username & password and the licenceupdate.exe file will, depending on your browser, either ask you to run/save or download automatically.
    1. If your browser prompts you to run/save, click run. You might get a notification that Windows considers the file to be unsafe, but you can click more info and click run anyway. Notices will pop up on your screen. In each instance, just click on Yes. The command window will display the new date when Acrobat will expire. Click any key to close the command window.
    2. If your browser automatically downloaded the file, browse to your download folder and double click the licenceupdate.exe file. Follow the steps described above.
  • If you can’t successfully execute the instructions above, please log a request with the subject “Update Adobe licence” on the ICT Partner Portal. Keep in mind that this option will mean a delay in response time. 

 

 

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Adobe Acrobat-gebruikers mag dalk opgemerk het dat ’n kennisgewing op hulle skerms verskyn met die boodskap dat lisensies gaan verval einde November. 

Hierdie is ’n administrasie-saak aan Adobe se kant en kan maklik reggestel word sodat jy sonder te veel moeite kan werk. Indien jy nie jou lisensie opdateer word nie, sal jy nie meer pdf-dokumente kan redigeer of lees met die Adobe Acrobat programmatuur nie.

Om te voorkom dat dit gebeur kan jy een van die volgende doen:

  • Maak die volgende skakel oop. Jy sal gevra word om jou gebruikersnaam en wagwoord in te tik en die licenceupdate.exe leêr sal, afhangende van jou webblaaier, jou vra of jy dit wil run/save of outomaties aflaai.
    1. Indien jou webblaaier vra of jy wil run/save, kliek run. Jy mag moontlik ’n kennisgewing kry dat Windows die leêr as onveilig beskou, maar jy kan kliek op more info and op run anyway kliek. Verdere kennisgewings sal op jou skerm verskyn. Met elke kennisgewing, kliek bloot Yes. Die skerm sal die nuwe datum waarop Adobe verval vertoon.
    2. Indien ou webblaaier outomaties die leêr aflaai, gaan na jou Downloads-gids en dubbelkliek op die licenceupdate.exe leêr. Volg die stappe soos bo beskryf. 
  • Indien jy nie bogenoemde instruksies suksesvol kan installeer nie, meld asb. ’n versoek aan met die onderwerp “Update Adobe license” op die ICT Partner Portal. Hou in gedagte dat ons met hierdie opsie nie onmiddellike hulp kan waarborg nie.

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Posted in Apps, General, Notices | Comments Off on [:en]Adobe licences update[:af]Opdatering van Adobe-lisensies[:]

[:en]Web applications back online[:af]Webtoepassings weer beskikbaar[:]

Tuesday, November 26th, 2019

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At approximately 12:30 yesterday afternoon various web applications were impacted by a major incident on our systems infrastructure. This caused the following services to be offline: exam results; exam schedules; loading marks; e-thesis; Sun-e-HR; password change; e-Payments and the SU contact centre’s Agent Portal.

We thank you for your patience during this widespread disruption of system availability. All systems and applications were restored to normal operation by 17:00. We are investigating the incident to determine the root cause and will implement any possible remedy to prevent future occurrence.

During incidents such as these please remember to follow our Twitter feed where we will post regular updates.

If you have any questions, please log a request on the ICT Partner Portal or contact the IT Service Desk at 021 808 4367.

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Om ongeveer 12:30 gistermiddag is verskeie webtoepassings beïnvloed deur ’n ernstige probleem op die stelsel-infrastruktuur. Dit het veroorsaak dat dienste soos eksamenresultate; eksamenskedules; laai van punte; e-tesisse; SUN-e-HR; wagwoordverandering; e-Betalings en die US-kontaksentrum se AgentePortaal, nie beskikbaar was nie.

Dankie vir julle geduld gedurende die uitgebreide onderbreking van stelsels. Alle stelsels en toepassings was teen 17:00 weer funksioneel. Ons ondersoek die insident om te bepaal wat die hoofoorsaak was en sal alle moontlike maatreëls in plek sit om te verhoed dat dit in die toekoms weer gebeur.

Hou in gedagte dat, gedurende insidente soos hierdie, ons gereelde opdaterings sal plaas t.o.v. die situasie op ons Twitter-rekening.

Indien julle enige vrae het, meld asb. ’n versoek aan op die ICT Partner Portal of kontak die Informasietegnologie dienstoonbank by 021 808 4367.

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Posted in Notices | Comments Off on [:en]Web applications back online[:af]Webtoepassings weer beskikbaar[:]

[:en]Scheduled IT maintenance: 13-17 December[:af]Geskeduleerde IT-onderhoud: 13-17 Desember[:]

Monday, November 18th, 2019

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Information Technology will be conducting scheduled maintenance on various components of the IT infrastructure over the weekend of 13 December and some downtime can be expected. 

Quarterly, scheduled maintenance will be taking place from Friday, 13 December 17:00 until Tuesday, 17 December at 08:00. Various IT services and systems are affected by this and can be partly or in their entirety, unavailable. Due to the extent of this maintenance and the necessity for thorough testing of systems and services the possibility exists for continued interruptions into the following week.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

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Informasietegnologie sal gedurende die naweek van 13 Desember geskeduleerde onderhoud uitvoer op verskillende komponente van die IT infrastruktuur. Gevolglik sal daar tye wees wanneer stelsels nie beskikbaar is nie.

Kwartaallikse, geskeduleerde onderhoud vind plaas vanaf 17:00 Vrydag, 13 Desember tot 08:00 Dinsdag, 17 Desember. Verskeie IT dienste en stelsels word hierdeur geraak en kan gedeeltelik of in geheel nie beskikbaar wees nie. Weens die omvangryke onderhoud en die noodsaaklikheid vir deeglike toetsing van stelsels en dienste kan onderbrekings ook voortduur in die daaropvolgende week

Wees verseker dat ons alles binne ons vermoë sal doen om onderbrekings tot die minimum te beperk. Vir navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ʼn versoek aan op die ICT Partner Portal

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Posted in Notices | Comments Off on [:en]Scheduled IT maintenance: 13-17 December[:af]Geskeduleerde IT-onderhoud: 13-17 Desember[:]

[:en]SUNFin remains on track[:af]SUNFin bly op koers[:]

Friday, August 30th, 2019

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The SUNFin Implementation Project remains on track for our target date of January 2021. We have been busy completing RAPID data spreadsheets with Stellenbosch University information and data and we have submitted this to our implementation partner, Visions Consulting. Visions Consulting has started the configuration of Iteration 1 of the Oracle Cloud Financials system.

The plan is to complete the configuration of Iteration 1 by the second week of October. Workshops to review Iteration 1 will be scheduled shortly once we have confirmation from Visions Consulting on the exact dates.

In the meantime, the Business Optimisation workstream has commenced with End-to-End (E2E) process workshops to start identifying the key gaps between SU’s current financial business processes and the standard Oracle Cloud Financial processes. As far as possible, SU has agreed to adopt the standard Oracle processes and identify the key changes we will need to make to our current business processes to maximise the benefits of the new system.

For more information on the SUNFin Implementation Project, please visit www.sun.ac.za/sunfin.

Please email questions, comments, concerns or ideas you may have regarding the SUNFin project to sunfin@sun.ac.za.

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Die SUNFin Implementeringsprojek bly op koers vir ons teikendatum van Januarie 2021. Ons was druk besig met die voltooiing van RAPID sigblaaie waarin Universiteit  Stellenbosch data en inligting vervat word. Die sigblaaie is aan Visions Consulting, ons implementeringsvennoot, oorhandig wat hulle in staat stel om met die konfigurasie van Oracle Cloud Financials, Iterasie 1, te begin.  

Die oogmerk is om die opstelling van Iterasie 1 teen die tweede week van Oktober voltooi te hê. Werkswinkels vir die hersiening hiervan sal binnekort vir Oktober geskeduleer word.

Intussen het die besigheid-optimaliseringswerkstroom met die uitpak van die Oracle Cloud Finansiële prosesse begin om die gapings tussen die US se huidige finansiële besigheidsprosesse en die standaard Oracle Cloud Finansiële prosesse te identifiseer. Die US het onderneem om, waar moontlik, die standaard Oracle Cloud prosesse te gebruik en ons huidige prosesse daarby aan te pas ten einde die maksimum voordele uit die nuwe stelsel te put.

Vir meer inligting oor die SUNFin Implementeringsprojek, besoek gerus www.sun.ac.za/sunfin.

Rig asseblief enige navrae, opmerkings, bekommernisse en idees wat u oor die SUNFin Projek mag hê per e‑pos aan sunfin@sun.ac.za.

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Posted in Notices | Comments Off on [:en]SUNFin remains on track[:af]SUNFin bly op koers[:]

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