Notices « Informasietegnologie

Notices

Learning Technologies: How, what and where?

Thursday, August 8th, 2019

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Over the years you may have heard many terms, including computer-assisted learning, e-learning, blended learning, and technology enabled learning, to name a few. The common denominator being learning. Educational Technologies/ Learning Technologies refers to the “broad range of communication, information, and related technologies that can be used to support learning, teaching and assessment.”[1] These also include the systems, networks and databases required to support the various forms of technology that are used by lecturers and students on a daily basis.

In the Stellenbosch University context, the support and delivery of effective Learning Technology Systems requires the collaborative effort of a number of individuals who work across Faculties and Support services. We realise that as a lecturer, administrative officer or student, what you really want to know is who to contact when you need help, and what the help is that you may ask for.

This collaborative team incorporates 4 levels of support and includes a range of services, systems and platforms including, but not limited to:

The Learning Management System (SUNLearn)
SUNStream
Project management for new system development
Microsoft Teams for educational purposes
SUNOnline (the short course Learning Management System)
Student feedback system
E-Portfolios

[1] https://www.alt.ac.uk/about-alt/what-learning-technology

Level	Groups	Support type	Contact
0	Blended learning coordinator Computer User Area Staff	Advisory / hands-on training for staff Direct CUA support	Contact directly via email
1	Centre for Learning Technologies	Staff and student queries for Learning technologies via a support desk Staff training for specific Learning Technologies Training material development Instructional design support	learn@sun.ac.za 021 808-2222
1	Student Feedback Office	Student feedback system	stv@sun.ac.za 021 808 3717
2	Academic ICT: Learning Technology Systems	Relationship management between Faculties and ICT Project advice and management for learning technology projects in Faculties Management of Learning Technology Systems Advisory service	ICT Partner portal: https://servicedesk.sun.ac.za
	Short Course Division	SUNOnline, Short course applications, registration and payment	shortcourse@sun.ac.za
3	ICT Operations and Institutional Software Teams	Architecture, development, maintenance, security, priority incident management	ICT Partner Portal https://servicedesk.sun.ac.za

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This collaborative team incorporates 4 levels of support and includes a range of services, systems and platforms including, but not limited to:

The Learning Management System (SUNLearn)
SUNStream
Project management for new system development
Microsoft Teams for educational purposes
SUNOnline (the short course Learning Management System)
Student feedback system
E-Portfolios

[1] https://www.alt.ac.uk/about-alt/what-learning-technology

Level	Groups	Support type	Contact
0	Blended learning coordinator Computer User Area Staff	Advisory / hands-on training for staff Direct CUA support	Contact directly via email
1	Centre for Learning Technologies	Staff and student queries for Learning technologies via a support desk Staff training for specific Learning Technologies Training material development Instructional design support	learn@sun.ac.za https://learnhelp.sun.ac.za 021 808-2222
1	Student Feedback Office	Student feedback system	stv@sun.ac.za 021 808 3717
2	Academic ICT: Learning Technology Systems	Relationship management between Faculties and ICT Project advice and management for learning technology projects in Faculties Management of Learning Technology Systems Advisory service	ICT Partner portal: https://servicedesk.sun.ac.za
	Short Course Division	SUNOnline, Short course applications, registration and payment	shortcourse@sun.ac.za
3	ICT Operations and Institutional Software Teams	Architecture, development, maintenance, security, priority incident management	ICT Partner Portal https://servicedesk.sun.ac.za

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[:en]Windows 10 upgrades currently ongoing[:af]Windows 10-opgraderings aan die gang[:]

Thursday, August 8th, 2019

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Information Technology’s support team identified computers on the university network which is running an outdated version of Windows 10 and could possibly pose a network security risk. To rectify the situation technicians will be performing an in-place upgrade of outdated computers to the latest stable version of Windows 10. Before we proceed with the upgrade, you will be sent an email to explain the situation, as well as a few minor instructions.

The upgrade will happen after hours @19h00 to minimise the impact it will have on your daily tasks, but you will always receive an email beforehand to notify you. For this reason we ask that you save and close all open documents and close all open software on your computer before you leave work in the afternoon. If you have a laptop, please secure it to your desk.

The desktop/laptop will not need to come to IT for the upgrade since the upgrade will be initiated remotely. No data or software will be removed from the computer.

If you have any enquiries regarding this upgrade, please contact the IT Service Desk.

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Informasietegnologie se ondersteuningspan het onlangs rekenaars wat ’n verouderde weergawe van Windows 10 loop en moontlik ’n sekuriteitsrisiko is, geidentifiseer. Om die situasie te herstel sal ons tegnici die verouderde rekenaars opgradeer na die nuutste, stabiele weergawe van Windows 10. Voordat ons voortgaan met die opgradering sal jy eers ’n e-pos ontvang om die situasie te verduidelik en ’n paar instruksies deur te gee.

Die opgraderings sal na-ure om 19h00 plaasvind om die impak wat dit moontlik op jou dagtake het te minimeer. Jy sal ook eers ’n e-pos kry om jou te laat weet wanneer jou opgradering plaasvind. Omdat die opgradering na-ure plaasvind, vra ons dat jy voordat jy in die middag huistoe gaan al jou dokumente stoor en toemaak, sowel as alle sagteware op jou rekenaar toemaak. Indien jy ’n skootrekenaar het, beveilig dit asb. deur dit met ’n slot aan jou lessenaar vas te maak.

Die hele proses word gedoen sonder dat jou rekenaar hoef in te kom na IT. Geen data of sagteware sal ook verwyder word van jou rekenaar.

Indien jy enige navrae het, meld dit asb. aan by die IT Dienstoonbank.

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Tags: Windows 10
Posted in News, Notices | Comments Off on [:en]Windows 10 upgrades currently ongoing[:af]Windows 10-opgraderings aan die gang[:]

[:en]IT Emergency maintenance: Saturday, 13 July[:af]IT Noodonderhoud: Saterdag, 13 Julie[:]

Thursday, July 11th, 2019

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Essential emergency maintenance will be taking place this Saturday, 13 July, from 07:00 to 12:00.

During this time a large number of functions and applications will temporarily be unavailable. This includes, among others, HR services, Financial services, Student information, SUNLearn, Short Courses and COB payments. Internet and email will not be impacted by this maintenance.

Due to the extent of this maintenance and the necessity for thorough testing of systems and applications the possibility exists for continued interruptions into the new week.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

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Noodsaaklike noodonderhoud vind komende Saterdag, 13 Julie, vanaf 07:00 tot 12:00 plaas.

ŉ Groot aantal funksies en toepassings sal gedurende hierdie tydperk nie beskikbaar wees nie. Dit sluit, onder andere, Menslike Hulpbronne, Finansiële dienste, SUNLearn, Kortkursusse, Studente-inligting en COB-betalings in. Internet en e-pos word nie deur hierdie onderhoud beïnvloed nie.

Wees verseker dat ons alles binne ons vermoë sal doen om onderbrekings tot die minimum te beperk.Vir navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ŉ versoek aan op die ICT Partner Portal.

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Tags: maintenance, onderhou
Posted in Connectivity, Notices | Comments Off on [:en]IT Emergency maintenance: Saturday, 13 July[:af]IT Noodonderhoud: Saterdag, 13 Julie[:]

[:en]Filesender – a secure service for sharing large files[:]

Tuesday, February 5th, 2019

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SANReN has implemented the latest version of Filesender, a web-based application that allows authenticated users to securely and easily send web-based large files to other users.

Below are the guidelines for accessing the service and what values it adds to your day to day operations.

What problem does the service solve?

You need to send a file larger than a couple of megabytes to someone and the e-mail comes back: “attachment too big” or “mailbox too full”, that’s where FileSender comes in handy.

How do I use the service?

Upon logging in, you are presented with a user-friendly interface. You can set the file to be available for download for a certain period so that it automatically gets removed when the file reaches its expiry date. You have an option to drag and drop your file when uploading it to the application. You also have an option to get a link to the file after uploading it or send it to a recipient as an e-mail.

The service is integrated with the South African Identity Federation (https://safire.ac.za/), which provides a pool of institutions you can authenticate from to use the service. If your institution is not registered on SAFIRE as yet, you can log in with a social media account if you are from an eligible institution.

Where do I access the service?

You can access the service on https://filesender.sanren.ac.za

Drop us an e-mail on sysadmin@sanren.ac.za for any queries regarding the service.

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Posted in Connectivity, E-mail, Notices | Comments Off on [:en]Filesender – a secure service for sharing large files[:]

[:en]Use of sun email for commercial purposes[:af]Gebruik van sun e-pos vir kommersiele aktiwiteite[:]

Tuesday, February 5th, 2019

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As staff and students of the University, we use our sun emails every day. But did you know that every year when you reactivate your account, you also agree to the Electronic Communication Policy?

The ECP explains the acceptable and unacceptable use of the University’s electronic communication facilities, which include the internet and email. (read the full ECP policy here) According to the ECP, point 3.1.3: “The User shall be responsible for using the Facilities only for the purpose for which the User has been authorised.”

IT facilities and resources are provided to advance the mission of the University. This includes learning, teaching, research, knowledge transfer, public outreach, the commercial activities of the University, or the administration necessary to support all of the above.

The email system is to be used for legitimate institutional purposes only, therefore the use of IT facilities for non-University commercial purposes, or for personal gain, is a violation of this policy. You may not use the IT Facilities to advertise any trade, service or profession not endorsed by the University.

Unfortunately, it’s come under our attention that some staff use their sun email address to distribute information regarding beauty products, Tupperware, etc. and acting as agent for the sale of these products. Any bulk unsolicited mail or commercial advertising of other businesses are not allowed on the University network.

If you need to send personal emails, rather consider getting a free email account, for example, Gmail. Separating your business and personal activities is also better security practice in the long run and will protect you and the University network. However, if you use your sun address for personal activities, keep in mind that the University owns any communication sent via email. If needed, University management has the right to access any material in your email or on your computer.

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As personeel en studente van die Universiteit gebruik ons elke dag ons sun e-posadresse? Maar het jy geweet dat jy gevolglik ook onderhewig is aan die Elektroniese Kommunikasiebeleid?

Die EKB verduidelik beide die aanvaarbare en onaanvaarbare gebruik van die Universiteit se elektroniese kommunikasiefasiliteite, insluitende internet en e-pos. (lees die volledige EKB hier) Volgens die EKB, punt 3.1.3: “Die Gebruiker word verantwoordelik gehou om die Fasiliteite slegs vir die doel waarvoor die Gebruiker gemagtig is, te gebruik.”

IT-fasiliteite en bronne word verskaf met die doel om die Universiteit se missie te bevorder. Dit sluit leer, onderrig, navorsing, kennisoordrag, gemeenskapsinteraksie, die kommersiële aktiwiteite van die Universiteit en ook die administrasie wat benodig om hierdie missie te ondersteun.

Die e-posstelsel moet slegs gebruik word vir wettige, institusionele doeleindes. Gevolglik is die gebruik van IT-fasiliteite vir nie-US kommersiële doeleindes of vir persoonlike gewin, ŉ oortreding van hierdie beleid. Jy mag nie IT-fasiliteite gebruik om enige handel te dryf of diens of beroep, wat nie deur die Universiteit ondersteun word nie, te adverteer nie.

Dit het egter onder ons aandag gebring dat enkele personeel hulle sun e-pos gebruik om inligting oor skoonheidsprodukte, Tupperware en ander items te versprei en ook optree as verkoopsagente vir hierdie produkte. Enige massa bemarking e-posse of kommersiële advertensies van ander besigheide word nie toegelaat op die Universiteit se netwerk nie.

Om jou persoonlike en besigheidsaktiwiteite te skei is op die lang duur ook ŉ beter sekuriteitspraktyk en sal jou en die Universiteit se netwerk beskerm. Ons stel dus voor dat jy eerder ŉ persoonlike e-posadres, byvoorbeeld Gmail, kry om jou persoonlike e-posse te stuur. Indien jy jou sun-adres steeds wil gebruik vir persoonlike doeleindes, hou in gedagte dat die Universiteit alle kommunikasie wat via e-pos gestuur word, besit. Indien nodig het die Universiteit se bestuur die reg om toegang te kry tot enige materiaal in jou e-pos of op jou rekenaar.

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Tags: sun email
Posted in E-mail, Notices | Comments Off on [:en]Use of sun email for commercial purposes[:af]Gebruik van sun e-pos vir kommersiele aktiwiteite[:]

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Notices

Learning Technologies: How, what and where?

[:en]Windows 10 upgrades currently ongoing[:af]Windows 10-opgraderings aan die gang[:]

[:en]IT Emergency maintenance: Saturday, 13 July[:af]IT Noodonderhoud: Saterdag, 13 Julie[:]

[:en]Filesender – a secure service for sharing large files[:]

[:en]Use of sun email for commercial purposes[:af]Gebruik van sun e-pos vir kommersiele aktiwiteite[:]