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[:en]Feedback on Office365 outage[:af]Terugvoer oor Microsoft-onderbreking[:]

Friday, January 25th, 2019

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On Thursday, 24 January, from 10:30 to 22:00 Outlook users across large parts of the world were left without email. A major outage affecting, among others, South Africa, South America and Europe was caused by a technical problem at one of Microsoft’s data centres in Europe. 

Subsequently, all Stellenbosch University staff could also not access their email. Connectivity to Microsoft Exchange was restored Thursday evening late and staff and students were able to access their emails again. For a full report from Microsoft on the incident, click here 

Keep in mind that cybercriminals could use incidents like these to launch attacks on email users. Neither Microsoft, not IT will ever ask you to reactivate your Microsoft account or divulge personal details.

Please take note that, in instances where email is unavailable, our Twitter feed will be used as the main communication channel and the latest updates will be posted on the feed. For any inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

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Weens ʼn onderbreking in die Microsoft Exchange diens Donderdag (24 Januarie) vanaf 10:30 tot 22:00 het personeel en studente geen toegang tot e-pos gehad nie. Die onderbreking is veroorsaak deur tegniese probleme by een van Microsoft se datasentrums in Europa en het, onder andere, Suid-Afrika, Europa en Suid-Amerika beïnvloed. Die verbinding tot Microsoft Exchange is Donderdagaand weer herstel en personeel en studente kon Vrydagoggend weer volledige toegang tot e-pos te hê. Vir `n volledige verslag oor die insident deur Microsoft, kliek hier

Hou in gedagte dat kuberkriminele hierdie tipe kan insidente misbruik om aanvalle loods teen e-posgebruikers. Nie IT of Microsoft sal jou ooit vra om jou Microsoft rekening per e-pos te heraktiveer of vra vir persoonlike inligting nie.

Neem asb. kennis dat Informasietegnologie in gevalle waar e-pos nie beskikbaar is nie ons Twitter-rekening sal gebruik as hoof-kommunikasiekanaal en dat die nuutste inligting op hierdie platform geplaas sal word.Vir enige navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ʼn versoek aan op die ICT Partner Portal.

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[:en]IT Review: 2017[:af]IT-oorsig: 2017[:]

Thursday, December 7th, 2017

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At the end of another busy year, it is time to reflect on some of the major IT events, trends and achievements.

It is alarming to report that cybersecurity threats and attacks increased to record levels during the past year. Stellenbosch University, like most institutions around the world, is increasingly being targeted by criminal elements, and these attacks are consuming an increasing amount of our resources, that could have been applied to more constructive projects. Is this a mere reflection of society?

On the positive side, the IT Division has made steady progress with major renewal strategies, like the Systems Renewal Programme, the Campus Infrastructure Upgrade program, and implementation of various other new services. Many of the improvements were made possible by innovative reallocation of resources, and improving our functional capabilities in a variety of ways.

Many of our users have expressed concern about the availability of wifi across our campuses. It remains one of our key investments and will continue at a steady pace, with more academic and administrative buildings, and especially student residences, being connected and equipped with wifi. Unfortunately, this is a tedious process, since wifi infrastructure often depends on the renovation of the building infrastructure itself.

As we move into the digital era, it is important to notice and utilise technological opportunities to increase cost-effective service improvements. Two major examples are cloud computing (including SaaS – Software as a Service application platforms), and the boom in personal computing devices and social media. These trends provide opportunities for the innovative restructuring of IT services, and better utilisation of resources. For example, the successful migration of many of our Microsoft applications (Outlook, Exchange, Office) to O365 on the Microsoft Azure platform, is already realising a range of benefits.

We are delighted to report that Stellenbosch University reported the highest internet speeds of all universities in SA for at least two months during 2017. Internet connectivity is a key enabler for most applications and communication, and speed and reliability remain key performance factors. We are also glad to report increasing bandwidth availability in our national and international connections. The Higher Education sector now has redundant (dual connections) to Europe via the Seacom and WACS cables, between 40 and 100 gigabits per second!

Lastly, I must congratulate the IT staff on all the achievements of the past year. Thank you for all your hard work and dedication.

We wish all our clients and users a happy and relaxing festive holiday period, and we look forward to a new year of opportunities and challenges.

Attie Juyn
Senior Director: Information Technology

 

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Aan die einde van nog ʼn besige jaar is dit tyd om terug te dink aan enkele van die belangrikste IT-gebeure, tendense en prestasies.  

Wat kubersekuriteit betref, is dit kommerwekkend om te berig dat kuberaanvalle en -bedreigings dié jaar rekordgetalle bereik het. Universiteit Stellenbosch, soos die meeste instellings regoor die wêreld, word toenemend geteiken deur kuberkriminele. Hierdie aanvalle verkwis ons hulpbronne, hulpbronne wat aangewend kon word vir meer opbouende projekte. Is dit bloot ʼn weerspieëling van ons samelewing?

Op ʼn meer positiewe noot het ons voortdurende vordering gemaak met belangrike vernuwingstrategieë soos die Stelselvernuwingsprogram, die Kampusinfrastruktuur Opgraderingsprogram en die implementering van verskeie nuwe dienste. Talle van die verbeterings is moontlik gemaak deur die innoverende hertoekenning van hulpbronne en die verbetering van ons werkverrigting op verskeie wyses.  

Heelwat van ons gebruikers het hul bekommernis uitgespreek oor die beskikbaarheid van wifi op ons kampusse. Wifi bly een van ons grootste beleggings en sal voortgesit word teen ʼn reëlmatige tempo namate soos meer akademiese en administratiewe geboue, en veral koshuise, toegerus en verbind word aan wifi. Ongelukkig is dit ook ʼn moeisame proses aangesien wifi-infrastruktuur grotendeels afhanklik is van die vernuwing van die geboue se infrastruktuur.  

Namate ons die digitale era betree, is dit belangrik om tegnologiese geleenthede raak te sien en te benut sodat koste-effektiewe verbeterings aan dienste gemaak kan word. Twee belangrike voorbeelde hiervan is die benutting van sg. wolkdienste (insluitende SaaS – Sagteware-as-diens-toepassingsplatforms) en die oplewing in persoonlike rekenaartoestelle en sosiale media. Hierdie tendense bied geleenthede vir die innoverende herstrukturering van IT-dienste en beter benutting van hulpbronne. Die suksesvolle migrasie van talle van ons Microsoft-toepassings (Outlook, Exchange, Office) na die Microsoft Azure platform het opsigself ʼn reeks voordele moontlik gemaak.

Dis met groot genoeë dat ons kan aankondig dat Universiteit Stellenbosch vir ten minste twee maande van 2017 die hoogste internetspoed van alle universiteite in Suid-Afrika aangeteken het. Internetkonnektiwiteit is die sleutelbemagtiger vir die meeste toepassings en kommunikasie. Spoed en betroubaarheid bly noodsaaklik vir prestasie. Ander goeie nuus is dat die beskikbaarheid van bandwydte nasionaal en internasionaal toegeneem het. Die Hoër Onderwys sektor het nou meer betroubare, wedersyds aanvullende verbindings na Europa via die Seacom en WACS-kabels van tussen 40 en 100 gigagrepe per sekonde!

Om af te sluit moet ek die IT-personeel gelukwens met die afgelope jaar se prestasies. Dankie vir al julle harde werk en toewyding.

Ons wens al ons kliënte en gebruikers ʼn gelukkige, rustige, feestelike vakansietyd toe en sien uit na ʼn nuwe jaar vol geleenthede en uitdagings. 

Attie Juyn
Senior Direkteur: Informasietegnologie

 

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[:en]Register for ServiceNow[:af]Registreer vir ServiceNow[:]

Wednesday, April 5th, 2017

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Information Technology (IT) will soon implement ServiceNow, a new request logging system for all SU staff and students. However, to register you need to follow a simple registration process. Please go to www.sun.ac.za/infoteg and click on the Register for ServiceNow button.

ServiceNow is a one-stop service to keep track of all your IT related requests. This multi-functional platform will enable us to streamline services for our clients, ensuring greater efficiency.

With ServiceNow, you or someone on your behalf, can submit your request online within seconds. You can log incidents, request IT services, search a knowledge base, and track progress on your requests. All these functions can be performed from any type of device, at any time, on a web-based IT self-service portal or Android or iPhone app.

Please take note that this process is only to register. After you logged in, you can close the web page again. We ask that you try not to log any requests, as we want to give everybody a chance to register before going live. When the registration process of users has been completed, we will notify you via e-mail and newsletter and you can start using the system.

If you have any questions, please contact the IT Service Desk at 021 808 4367 or help@sun.ac.za.

 

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Informasietegnologie (IT) implementeer binnekort ServiceNow, ʼn nuwe versoekrapporteringstelsel vir alle US-personeel en -studente. Dis egter nodig dat jy eers ʼn eenvoudige proses volg om te registreer. Gaan na www.sun.ac.za/infoteg en kliek op die Register for ServiceNow opsie.

ServiceNow is ʼn eenstopdiens waar jy kan tred hou met alle IT-verwante versoeke. Met hierdie multifunksionele platform kan ons dienste aan kliënte meer vaartbelyn uitgevoer word en ons ook meer effektief optree.

Binne sekondes kan jy, of iemand namens jou, jou versoek aanlyn plaas. Jy kan versoeke aanteken, IT-dienste aanvra, jou versoekstatus nagaan en ʼn kennisdatabasis raadpleeg. Al hierdie funksies is beskikbaar vanaf enige toestel, enige tyd, met behulp van ʼn webgebaseerde IT selfdiensportaal of Android en iOS toepassings.

Neem kennis dat hierdie slegs die prosedure vir registrasie is. Sodra jy aangeteken het, kan jy weer die webblad toemaak. Ons vra dat jy sal probeer om nog nie versoeke aan te teken nie, aangesien ons eers vir almal ʼn kans wil gee om te registreer voordat ons die stelsel lewendig maak. Wanneer die registrasieproses van gebruikers voltooi is, sal ons jou per e-pos en nuusbrief in kennis stel en kan jy die stelsel begin gebruik.

Vir enige navrae of terugvoer, kontak gerus die IT Dienstoonbank by 021 808 4367 of help@sun.ac.za

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