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[:en]Connect to WiFi on campus[:]

Thursday, January 27th, 2022

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The Wi-Fi network used to connect to the internet access is called eduRoam. Here we explain what it is, how to register and why it is necessary.

What is eduRoam?

eduRoam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. eduRoam allows students, researchers and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.

To connect to eduRoam and start using Wi-Fi on campus follow these steps.

 

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[:en]Before you leave[:af]Voordat jy weggaan[:]

Tuesday, November 30th, 2021

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The December holiday is almost here and especially this year, we’re all looking forward to escaping for a week or two. But before you leave, there are a few things you can do now to ensure that your return is seamless. Here are a few tips: 

  1. Activate your Out of Office function on your sun.ac.za Outlook mailbox and indicate in the message when you will be available again in case someone needs to contact you. Also, indicate who will be responsible during your time away and add their email address to your Out of Office.
  2. Make sure that your relevant work-related data is accessible for usage by your colleagues while you are away. However, do NOT give your password to colleagues when as this poses a security risk.
  3. If your sun password might expire during your holiday, rather change it before you go. If it expires while you are away you will be locked out of your account and it will cause unnecessary stress to deactivate it in January. 
  4. If you receive a phishing email on your sun account over the holiday and clicked on links or typed in your username and password, your account may be compromised. Immediately change your password at www.sun.ac.za/password and log a service request on the ICT Partner Portal. Your device will then be checked and scanned after the holiday. Remember that you can also report spam directly to Microsoft by using the handy Report Message function in Outlook.
  5. Information Technology will also be closing, like the rest of the University, on 24 December and opening again on 3 January. If possible, please log your IT requests as soon as possible before you leave. If you have a critical problem, it might be difficult to assist you a day before you leave or on the last Friday since suppliers also close over the festive season.

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Die Desembervakansie is om die draai en na die afgelope jaar het ons almal `n week of twee weg nodig. Maar voordat jy gaan is daar `n paar takies wat jy nou al kan afhandel sodat jou terugkoms in Januarie pynloos is. Hier is `n paar wenke:

    1. Aktiveer die Out of Office-funksie op jou sun.ac.za Outlook-posbus en dui aan wanneer jy weer beskikbaar sal wees indien iemand jou moet kontak. Dui ook aan wie die verantwoordelike persoon sal wees gedurende die tydperk wat jy weg is en sit die persoon se e-posadres by op die Out of Office-boodskap.
    2. Maak seker dat enige werkverwante data toeganklik is vir jou kollegas terwyl jy weg is. Moet egter onder geen omstandighede jou wagwoord vir kollegas gee nie aangesien dit `n sekuriteitsrisiko skep.
    3. Indien jou sun-wagwoord moontlik kan verval gedurende die vakansie, verander dit eerder voordat jy weggaan. As dit verval terwyl jy weg is, kan jy uit jou rekening gesluit word en dit onnodige stres veroorsaak wanneer jy dit moet heraktiveer in Januarie. 
    4. Indien jy gedurende die vakansie ’n phishing e-pos ontvang en op skakels gekliek het of jou gebruikersnaam en wagwoord erens suspisieus ingevul het, verander asb. dadelik jou wagwoord by www.sun.ac.za/password. Teken ook ’n versoek aan op die ICT Partner Portal sodat jou toestel nagegaan word na die vakansie. Onthou dat jy ook self spam kan aanmeld met Microsoft se Report message funksionaliteit in Outlook.
    5. Informasietegnologie sluit, soos die res van die Universiteit op 24 Desember en maak weer 3 Januarie oop. Indien moontlik, probeer jou versoeke so vroeg as moontlik aanmeld voor jy weggaan.  Indien jy `n kritiese probleem het, kan ons jou moontlik nie `n dag voor die tyd of op die laaste Vrydag help nie aangesien verskaffers ook sluit gedurende die feesseisoen.

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[:en]How to make a screen snip[:af]Hoe om `n skermknip te maak[:]

Tuesday, November 2nd, 2021

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They say a picture is worth a thousand words and even in the IT environment this is true. How often have you tried to describe a problem you have with your device to an IT technician, struggling to explain it over the phone or in an email.

There is an easier way and it’s called a screen shot, screen grab or screen snip. Many of us use this regularly on our cell phones to share images with friends or family, but it can be particularly useful if you want to show an IT technician an error message or what you are seeing on your screen. If you log a request on our ICT Partner Portal adding a screen shot makes the world of difference. A technician can immediately see the error message and start troubleshooting your problem.

So, how do you make a screenshot? One of two ways:

  1. In Windows 10 you can press the Shift+Windows button+S and it will open the Snip & Sketch option for you.
  2. You can type Snip & Sketch in your search bar (bottom left next to the Windows icon)

For a full explanation of how this handy tool works, the crew over at ZDNet explains it step by step.

So next time you log a request for our technicians, why not try out the Snip & Sketch tool? After all, it’s better to show, not tell.

[Information provided by George Whitehead]

 

 

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Die Engelse gesegde lui “A picture is worth a thousand words” en selfs in ‘n tegniese omgewing soos Informasie Tegnologie is dit van pas. Hoe dikwels het jy nie per e-pos of foon al gesukkel  om aan ‘n tegnikus te verduidelik waarmee `n probleem het op jou rekenaar nie?

Daar is ‘n maklike manier om die frustrasie uit te skakel en mens noem dit ‘n skermknip. Baie van ons gebruik dit reeds gereeld op ons selfone om prentjies of grafika met ons familie of vriende te deel, maar dit kan besonder nuttig wees as jy vir ‘n IT-tegnikus wil ‘n foutboodskap wil wys of iets op jou skerm. As jy `n versoek aan teken op die ICT Partner Portal en ‘n skermknip insluit maak dit die probleem veel makliker om uit te rafel. Die tegnikus sien dadelik die foutboodskap en kan na ‘n oplossing begin soek. 

Reg, so hoe maak jy `n skermknip? Jy’t twee opsies: 

  1. In Windows 10 kan jy die volgende druk Shift+Windows knoppie+S en dit sal die Snip & Sketch toepassing vir jou oopmaak.
  2. Jy kan ook Snip & Sketch in die soekveld intik  (onder links langs die Windows-ikoon)

Vir `n volledige verduideliking van hou hierdie handige toepassing werk, lees gerus die span op ZDNet se stap-vir-stap verduideliking,

So, volgende keer as jy `n versoek aanteken vir ons tegnici, hoekom probeer jy nie Snip & Sketch nie? Buitendien, dis altyd beter om te wys en nie te verduidelik nie.  

[Inligting verskaf deur George Whitehead]

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[:en]Why is cyber security important?[:af]Hoekom is kubersekuriteit belangrik?[:]

Tuesday, October 5th, 2021

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Cyber security is the skill and ability of protecting networks, devices, and data from unlawful access or criminal use and the practice of guaranteeing confidentiality, integrity, and availability of information.

Communication, transportation, shopping, and medicine are just some of the things that rely on computers systems and the Internet now. Much of your personal information is stored either on your computer, smartphone, tablet or possibly on someone else’s system. Knowing how to protect the information that you have stored is of high importance not just for an individual but for an organisation and those in it.

Did you know that:

  • As of 2021, there is a ransomware attack every 11 seconds, up from 39 seconds in 20191,2
  • 43% of cyber-attacks target of small businesses, and they have grown 400 percent since the outbreak began

More tips and resources can be found here. 

The US government’s Cybersecurity and Infrastructure Security Agency has made a collection of tip sheets available for use. These downloadable PDF documents contain all the information you need to protect yourself from cyber security risks in a convenient, compact format. 

More tips and resources can be found here. 

[SOURCE:  Cybersecurity and Infrastructure Security Agency, United States Government) 

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Kubersekuriteit is die vaardigheid en vermoë om netwerke, toestelle en data van onwettige toegang op kriminele gebruik te beskerm en die praktyk om vertroulikheid, integriteit en die beskikbaarheid van inligting te waarborg. 

Kommunikasie, vervoer, handel en geneeskunde is slegs enkele areas wat afhanklik is van rekenaars en die Internet. `n Groot hoeveelheid van jou persoonlike inligting word op jou slimfoon, rekenaar, tablet of elders op iemand anders se stelsels gestoor. Die vermoë en kennis om jou gestoorde inligting te kan beskerm is van kardinale belang nie net vir jou as individu nie, maar ook vir jou organisasie en kollegas.

Het jy geweet dat:

  • Vanaf 2021, vind daar elke 11 sekondes `n losprysware-aanval (ransomware). In 2019 was dit elke 39 sekondes, `n duidelike toename.
  • 43% van kuberaanvalle teiken klein besighede. Hierdie aanvalle het met 400% gestyg sedert die begin van COVID. 

Amerika se Cybersecurity and Infrastructure Security Agency het `n versameling wenkblaaie beskikbaar gestel vir algemene gebruik. Hierdie aflaaibare PDF-dokumente bevat al die inligting wat jy benodig om jouself te beskerm in `n handige, kompakte formaat.

Meer wenke en hulpbronne kan hier verkry word. 

[BRON:  Cybersecurity and Infrastructure Security Agency, United States Government) 

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[:en]Cybersecurity Awareness Month: Creating strong passwords[:]

Tuesday, October 5th, 2021

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Before we pointed out that most people underestimate the importance of having a secure password, and still make the mistake of using simple words and numbers as a password.

Keep in mind that your email and social network accounts contain very personal information about you. You must have a strong password to keep your personal life personal, and not become a victim of identity theft. 

  • Using email or your profile on Facebook, Whatsapp or Google, hackers can and do, extract a huge amount of personal data of your personal “online” life.
  • If you use the same password for multiple online accounts, you run the risk, if this password is hacked, of all your online accounts being compromised.
  • Using a personal name for an online account, the name of the city that you live in, the names of your children or your date of birth, give hackers vital clues for attempting to access your personal data.
  • For an average expert hacker, it is always easy to find passwords that are made up of words from the English vocabulary or other languages, using a basic technique called “brute force” or “dictionary” attacks.

What makes a password safe?

  1. A password at least 8 characters long.
  2. The password does not contain information that is easy to find online, such as the date of birth, the telephone number, your spouse’s name, the name of a pet, or a child’s name.
  3. The password does not contain words found in the dictionary.
  4. The password contains special characters like @ # $% ^ &, and numbers.
  5. The password uses a combination of uppercase and lowercase letters.

A trick that the experts use to create secure passwords:

Think of a phrase and use the first letters of the words in the phrase.

  • For example: “In South Africa, a barbecue is called a Braai!”
  • Take the first letters of each word and the password that is created is ISAabicaB!
  • This will be very difficult to guess, but easy to remember.
  • At this point, you can decide to make your the Google password is ISAabicaB!-G,  and Facebook ISAabicaB!-F and your university account  ISAabicaB!-US and so on.
  • There is already a capital letter and a special character (!), so you just need to add a number to finish off a good password like 9-ISAabicaB!-US (9 could be the month you created the password in – for example)

You will have already made your password a lot more difficult to hack, and it can be a lot of fun to create. 

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