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Training

[:en]3 day online Excel course[:af]3-dag aanlyn Excel-opleiding[:]

Monday, May 3rd, 2021

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Due to Covid restrictions training will still be hosted online through our training partner Stellietech.

The following course dates are available on Sun-e-hr for staff members to enrol.

10-12 May 2021
17-19 May 2021
5-7 June 2021
7-9 June 2021
2-4 August 2021

Should you be interested in attending you must please apply via the Sun-HR System by following the steps below:

>employee self-service
     >>training and development
             >>>learner home
                     >>>>Information Technology
                                >>>>>Online Excel course

COURSE OUTLINE:

Import Data and Navigate workbooks

  • Import Data from Text Files
  • Import Data from CSV Files
  • Search for Data
  • Navigate to workbook Elements

Format worksheets and workbooks

  • Modify Page Setup
  • Adjust Row Height and Column Width.
  • Customise Headers and Footers

Customise Options and Views

  • Customise the Quick Access Toolbar
  • Explore Workbook Views
  • Freeze Rows and Columns
  • Change Window View
  • Modify Basic Workbook Properties
  • Display Formulas

Configure Content for Collaboration.

  • Set a Print Area
  • Save in Alternative File Formats
  • Configure Print Settings
  • Inspect Workbook for Issues.

Manipulate Data in Worksheets

  • Use Special Paste Options
  • Use Autofill to Fill Cells
  • Insert and Delete Rows and Columns
  • Insert and Delete Cells

Format Cells and Ranges

  • Merge and Unmerge Cells
  • Alignment, Orientation, and Indentation
  • Use the Format Painter
  • Wrap Text Within Cells
  • Apply Number Formats

 

 

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Weens COVID-regulasies word opleiding steeds aanlyn aangebied met behulp van ons opleidingsvennoot Stellietech.

The following course dates are available on Sun-e-hr for staff members to enrol.

10-12 Mei 2021
17-19 Mei 2021
5-7 Junie 2021
7-9 Junie 2021
2-4 Augustus 2021

As jy dit graag wil bywoon, doen asseblief aansoek op die Sun-HR stelsel deur die stappe onder te volg:

>employee self-service
     >>training and development
             >>>learner home
                     >>>>Information Technology
                                >>>>>Online Excel course

KURSUSRAAMWERK:

Import Data and Navigate workbooks

  • Import Data from Text Files
  • Import Data from CSV Files
  • Search for Data
  • Navigate to workbook Elements

Format worksheets and workbooks

  • Modify Page Setup
  • Adjust Row Height and Column Width.
  • Customise Headers and Footers

Customise Options and Views

  • Customise the Quick Access Toolbar
  • Explore Workbook Views
  • Freeze Rows and Columns
  • Change Window View
  • Modify Basic Workbook Properties
  • Display Formulas

Configure Content for Collaboration.

  • Set a Print Area
  • Save in Alternative File Formats
  • Configure Print Settings
  • Inspect Workbook for Issues.

Manipulate Data in Worksheets

  • Use Special Paste Options
  • Use Autofill to Fill Cells
  • Insert and Delete Rows and Columns
  • Insert and Delete Cells

Format Cells and Ranges

  • Merge and Unmerge Cells
  • Alignment, Orientation, and Indentation
  • Use the Format Painter
  • Wrap Text Within Cells
  • Apply Number Formats

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[:en]Error reporting FAQs[:]

Wednesday, October 7th, 2020

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How do I report an IT problem, request or enquiry?

Option 1
Log a service request on our ICT Partner Portal
 with the following information:

1. Description of problem
2. Telephone number
3. Room Number
4. Department and building
5. Asset number of computer, laptop, printer, etc.

Requests will be logged automatically and reference number sent via email.

For video instructions on how to log a request on the ICT Partner Portal, click here. More information on our Service Catalogue.

Option 2
Contact the IT Service Desk – 021 808 4367

We require username and asset number in order to assist OR leave a voicemail message.


How do I follow up on the IT request I have logged?

Whether you have called the IT Service Desk at 0218084367, sent an email to help@sun.ac.za or logged a request via the ICT Partner Portal at https://servicedesk.sun.ac.za you can do the following:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all the requests that you have raised will be displayed.

How do I follow up if I sent an email to help@sun.ac.za?

If you send an email to help@sun.ac.za it automatically logs a request on the IT Service Portal. You can check on the status of your request as follows:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2.  Select: Requests, My requests. The status of all your requests will be displayed.

How do I follow up on a request I reported by calling the IT Contact Centre?

If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can check on the status of your request as follow:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all your requests will be displayed.

Can you follow up on a request emailing help@sun.ac.za again?

If your request have already been logged and you have a reference number, please do not send another email to help@sun.ac.za. This will log a second, duplicate request which will only clog up the system and cause confusion. The same goes for replying to emails from help@sun.ac.za. Rather click on the request number and add your comment on the system.


How do I add a comment to my request?

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requestsThe status of all the requests that you have raised will be displayed.
  3. Click on the reference number of a request to see its details.
  4. Type your comment in the text box and click on Add. The comment will be added to the request. You can also add screen shots for clarification

What does the different status options mean?

WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.

WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.

IN PROGRESS = your request is being attended to.

ESCALATED =your request is escalated for further investigation.

RESOLVED =your request has been resolved.

CLOSED = your request has been closed.

 

 

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[:en]Online Excel training now available[:af]Aanlyn Excel opleiding nou beskikbaar[:]

Monday, June 15th, 2020

[:en]

If you want to brush up on your Excel skills, we have just the solution for you. 

You can now do an online Excel course which covers all the content of Microsoft Office Excel 2019 needed to become internationally certified. It also aims to help with the navigation of Excel within the office 2019 and 365 environment.

The course takes place over four days and there are fixed training periods you can choose from. The next session takes place 24 to 27 August.

The only prerequisites are that you are computer literate, you have a desktop or laptop, Office365 and an internet connection.

To enrol for the course, you can register on SUN-e-HR. Browse to my.sun.ac.za, click on the SUN-e-HR tab and log in with your sun account. After logging in, you can go to
Training and development-> Learner Home->Information Technology and the Excel course will show there.

As soon as you’ve registered StellieTech, the company responsible for the training will contact you. Their trainers will follow along with your training progress and assist you to make sure you are on track throughout the programme.

The training material that will be covered is exactly the same as the material covered in StellieTech training centres. All aligned to the global industry standard and internationally accredited certification. On the platform, you will find their pre-assessments, training videos, practice simulations, post-assessments, and downloadable workbooks & follow along files. Everything is clearly laid out in the platform and very user friendly. 

More detailed information on the Excel-course.

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As jy jou Excel-vaardighede wil opskerp het ons net die oplossing vir jou.

Jy kan nou ʼn aanlyn Excel-kursus volg wat al die Microsoft Office Excel 2019 inhoud dek wat jy nodig het om internasionaal gesertifiseer te wees. Dit sal kursusgangers ook help om hulleself te orienteer binne die Office 2019 en 365-omgewing. 

Die kursus vind plaas oor vier dae en daar is vaste opleidingsperiodes waaruit jy kan kies. Die volgende sessie vind 24 tot 27 Augustus plaas.

Die enigste vereistes is dat jy rekenaargeletterd is en oor ʼn tafel- of skootrekenaar, Office365 en ʼn internetverbinding beskik. 

Om in te skryf vir die kursus, kan jy registreer op SUN-e-HR. Navigeer na my.sun.ac.za, kliek op die my.sun.ac.za oortjie en teken aan met jou sun-rekeningdetails. Nadat jy aangeteken het, gaan na Training and development-> Learner Home->Information Technology en die opsie vir die Excel-kursus sal sigbaar wees.

Sodra jy geregistreer is sal StellieTech, die maatskappy verantwoordelik vir die opleiding, jou kontak. Hulle instrukteurs sal saam met jou jou vordering met die opleiding monitor, jou bystaan en sekermaak dat jy op die regte spoor bly met die program.

Die opleidingmateriaal wat gedek word, is presies dieselfde materiaal wat gedek word in StellieTech opleidingsentrums. Al hierdie sentrums voldoen aan globale industriestandaarde en internasionaal geakkrediteerde sertifisering.

Op die platform sal jy julle pre-toetse vind, opleidingsvideo’s, oefen-simulasies, post-toetse en aflaaibare werkboeke. Al die inligting is duidelik uiteengesit op die platform en baie gebruikersvriendelik. 

Meer gedetailleerde inligting oor die Excel-kursus.

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[:en]Online survey tool for SU staff and students[:af]Aanlyn opname-funksionaliteit vir US-personeel en studente[:]

Tuesday, May 12th, 2020

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The web-based e-Survey service (SUNSurveys) is available to support academic staff and students of the University of Stellenbosch using online surveys for their academic research. SUNsurveys is also regularly used for staff opinion polls, voting and service delivery surveys.

Information Technology uses Checkbox as platform for our surveys. Checkbox is an intuitive survey creation tool with real-time reporting which allows for surveys to be customised. 

To register for use on Checkbox and send out official Stellenbosch University surveys, you can apply for the service online. More information on our Service Catalogue.

Once you have registered, support will be provided throughout to enable you to set up your survey, as well as training if needed. Additionally Checkbox has detailed help guides which will assist you will any potential problems you may encounter.

Take note that before you are allowed to send out a survey for research purposes, you will need institutional permission. Full information on the process can be found on the Information Governance website 

If you have any enquiries, please log a request on our ICT Partner Portal at ICT Partner Portal.

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Die webgebaseerde e-Opname diens (SUNSurveys) is beskikbaar om akademiese personeel en studente aan Stellenbosch Universiteit te ondersteun in die gebruik van opnames vir akademiese navorsing. SUNsurveys word ook gereeld gebruik om die opinies van personeel deur middel van `n stemproses en diensverskaffingsopnames te peil.

Informasietegnologie gebruik Checkbox as platform vir ons opnames. Checkbox is `n intuïtiewe hulpmiddel waarmee opnames geskep kan word en wat terselfdertyd intydse verslaggewing bied, sowel as die geleentheid  vir pasgemaakte opnames.

Om te registreer vir die gebruik van Checkbox en amptelike Universiteit Stellenbosch opnames uit te stuur, kan jy aanlyn aansoek doen. Verdere inligting is beskikbaar op ons Dienskatalogus.

Sodra jy geregistreer is, sal deurlopende ondersteuning beskikbaar wees om jou te help om jou opname op te stel. Opleiding is ook beskikbaar indien nodig. Daarbenewens het Checkbox gedetaileerde selfhelpgidse wat jou sal kan help met enige moontlike probleem wat jy teëkom. 

Neem kennis dat enige opnames vir navorsingsdoeleides eers institusionele toestemming moet bekom. Volledige inligting is op Inligtingsoorsigbestuur se webwerf beskikbaar.

Vir enige verdere navrae, teken asb. `n versoek aan op ons ICT Partner Portal.

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[:en]Free digital literacy training[:af]Gratis digitale geletterdheidsopleiding[:]

Tuesday, October 1st, 2019

[:en]

Our training service provider, StellieTech is currently offering a 3 Day Digital Literacy Course (see below for more detail on content, requirements, etc.)

The course is free to all SU staff, but space is limited, so register as soon as possible if you’re interested.

To register, go Sun e hr-> SUN Employee Self service-> Training and Development-> Learner Home-> Information Technology and the course will be listed there.

 


 

Duration: 3 Days

Recommended Prerequisites: Basic computer skills

Certificate of training: StellieTech Certificate of Completion

Assessments: Graded pre and post assessments between lessons.

Overview: This course aims to equip the learner with the knowledge and appreciation of the business environment and to empower them to be efficient and effective in the office.

Course Objectives:

·         Gain an insight into working with the internet and being able to use these skills in the workplace.

·         Learning how to be an effective assistant by using technology to enhance your productivity.

·         Computer training and basic tasks needed as a certified computer user.Course Information

Course Outline

Session 1: Working with the Internet

  • Internet
  • Navigation and Media Literacy
  • Browser Functionality
  • Rights and Usage
  • Email Clients
  • Calendaring
  • Communication Methods
  • Digital Citizenship

Session 2: Fundamental basics

  • Hardware
  • Internet Basics
  • Mobile Devices
  • Software Architecture
  • File and Software Management
  • Troubleshooting Basics

[:af]

Ons opleidingdiensverskaffer, StellieTech, bied tans ’n 3-dag Digitale Geletterdheidskursus aan. Die kursus is gratis vir US-personeel, maar sitplekke is beperk, so jy moet spring as jy belangstel. (sien onder vir meer detail oor inhoud, vereistes, ens,)

Die kursus is gratis vir US-personeel, maar sitplekke is beperk, so jy moet spring as jy belangstel.

Om te registreer, gaan na Sun e hr-> SUN Employee Self service-> Training and Development-> Learner Home-> Information Technology en die kursus sal daar gelys wees.

 


 

Tydsduur: 3 dae

Aanbevole vereistes: Basiese rekenaarvaardighede

Bewys van opleiding: StellieTech Voltooiingsertifikaat

Eksaminering: Gegradeerde pre- en -post bepalings tussen lesse.

Oorsig: Hierdie kursus poog om leerders toe te rus met die kennis en waardering vir die besigheidsomgewing en om hulle te bemagtig om doeltreffend en effektief in die kantoor op te tree.

Kursusdoelwitte:

·         Verkry insig t.o.v. die internet en hoe om hierdie vaardighede in die werkplek te gebruik. 

·         Leer om ’n effektiewe assistent te wees deur tegnologie te gebruik om produktiwiteit te verbeter. 

·         Rekenaaropleiding en basiese take is nodig om gesertifiseer te word as ’n rekenaargebruiker.

Kursusoorsig

Sessie 1: Werk met die Internet

  • Internet
  • Navigasie en mediageletterdheid
  • Webblaaier-funksionaliteit
  • Regte en gebruik
  • E-pos kliënte
  • Kalenders
  • Kommunikasiemetodes
  • Digitale burgerskap

Session 2: Fundamentele aspekte

  • Appararatuur
  • Basiese Internet
  • Mobiele toestelle
  • Programmatuur-argitektuur
  • Lêer en -programmatuurbestuur
  • Foutbepaling

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