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Information Technology (IT) recently implemented ServiceNow, a new request and incident logging system for SU staff and students.
Our first step was to register all staff on the system. If you haven’t done this yet, please go to www.sun.ac.za/infoteg, click on Register for ServiceNow and log in. Once logged in, you are automatically registered.
ServiceNow is ready for you to use. We’d like to encourage you to use the Self Service function as much as possible to save you time and improve IT services. It can be used to:
1. log IT related incidents or requests,
2. track the progress of your requests,
3. get quotes on IT hardware and related items and
4. find IT related information.
FAQS
1. Who needs to register for ServiceNow?
All staff and students have to register if you want to use this powerful tool.
2. How do I register?
Follow the link and log in with your SU username and password.
3. How do I log an incident? Click here.
4. How do I log a request? Click here.
5. How do I track my incidents and requests? Click here.
If you still have questions after you’ve registered, please contact the IT Service Desk at 021 808 4367.
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Informasietegnologie (IT) het onlangs ʼn nuwe versoek- en insidentrapporteringstelsel, ServiceNow, implementeer vir US-personeel en -studente.
Die eerste stap was om alle personeel te registreer op die stelsel. Indien jy nog nie registreer het nie, gaan asb. na www.sun.ac.za/infoteg, kliek op die Register for ServiceNow opsie en teken aan. Sodra jy aangeteken het, is jy outomaties registreer.
ServiceNow is nou gereed vir gebruik. Ons wil jou graag aanmoedig om sover moontlik die Self Service opsie te gebruik om jou tyd te bespaar en IT-diens te verbeter. Jy kan Self Service gebruik om:
1. IT-verwante insidente of versoeke te rapporteer,
2. die vordering van jou versoeke na te gaan,
3. kwotasies vir IT hardeware en verwante items en
4. IT-verwante inligting te kry.
FAQS
1. Wie moet registreer vir ServiceNow?
Alle personeel en studente wat van hierdie kragtige hulpmiddel gebruik wil maak.
2. Hoe registreer ek?
Volg hierdie skakel en teken aan met jou US gebruikersnaam en wagwoord.
3. Hoe meld ek ʼn insident aan? Kliek hier.
4. Hoe meld ek ʼn versoek aan? Kliek hier.
5. Hoe volg ek my insidente en versoeke op? Kliek hier.
Indien jy steeds vrae het nadat jy registreer het, kontak asseblief die IT Dienstoonbank by 021 808 4367.
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Tags: servicenow