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Internet outage: Feedback

Early on Thursday morning we were notified by our internet provider, TENET, that there has been a break in internet connection between UWC and SUN. This caused an internet outage on the entire SU network for most of the morning.

Technicians were immediately dispatched to the site and after investigating, established that the infrastructure has been vandalised and the fibre cable cut. Maintenance then proceeded to replace the damaged equipment and restore connectivity. Unfortunately both primary and secondary links were compromised and also had to repair the backup link.

We apologise for the inconvenience and appreciate your patience. During incidents such as these please remember to follow our Twitter feed where we will post regular updates.

 

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This entry was posted on Friday, October 4th, 2019 at 10:21 am and is filed under Connectivity, General, Internet. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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