%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 23 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 22 0 R /I2 25 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20210508011906+00'00') /ModDate (D:20210508011906+00'00') /Title (IT-artikels) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 4048 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 -190.022 521.469 936.756 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 -190.022 l 565.984 -190.022 l 565.984 745.984 l f 45.266 746.734 m 45.266 -190.022 l 46.016 -190.022 l 46.016 745.984 l f 61.016 617.359 m 550.984 617.359 l 550.984 618.109 l 61.016 618.109 l f 1.000 1.000 1.000 rg BT 278.868 698.693 Td /F1 10.5 Tf [(POST LIST)] TJ ET 0.200 0.200 0.200 rg BT 212.789 670.111 Td /F1 14.4 Tf [(INFORMASIETEGNOLOGIE)] TJ ET BT 221.824 643.466 Td /F1 11.7 Tf [(INFORMATION TECHNOLOGY)] TJ ET BT 61.016 583.841 Td /F1 14.4 Tf [(CHANGE YOUR PASSWORD ONLINE)] TJ ET 0.400 0.400 0.400 rg BT 61.016 564.033 Td /F3 9.0 Tf [(In the past, the IT Service Desk was your first stop when you forgot your password \(we know, it happens to us too!\) or had )] TJ ET BT 61.016 553.044 Td /F3 9.0 Tf [(to change your password. )] TJ ET BT 166.568 553.044 Td /F4 9.0 Tf [(Unfortunately, due to various security risks, as well as the very strict new data protection )] TJ ET BT 61.016 542.055 Td /F4 9.0 Tf [(acts, the Service Desk is no longer allowed to change or reset your password for you.)] TJ ET BT 430.142 542.055 Td /F3 9.0 Tf [(\(You can read more about )] TJ ET BT 61.016 531.066 Td /F3 9.0 Tf [(the university's own )] TJ ET 0.373 0.169 0.255 rg BT 141.764 531.066 Td /F3 9.0 Tf [(Data Privacy Regulation here)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 141.764 529.915 m 258.809 529.915 l S 0.400 0.400 0.400 rg BT 258.809 531.066 Td /F3 9.0 Tf [(\))] TJ ET BT 61.016 511.077 Td /F3 9.0 Tf [(We would like to encourage staff and students to use the )] TJ ET 0.373 0.169 0.255 rg BT 289.643 511.077 Td /F3 9.0 Tf [(Password Selfhelp website)] TJ ET 0.18 w 0 J [ ] 0 d 289.643 509.926 m 397.184 509.926 l S 0.400 0.400 0.400 rg BT 397.184 511.077 Td /F3 9.0 Tf [( in future. We realise that this might )] TJ ET BT 61.016 500.088 Td /F3 9.0 Tf [(be inconvenient, but for your and our own protection, we will have to follow this procedure.)] TJ ET BT 61.016 480.099 Td /F3 9.0 Tf [(The)] TJ ET 0.373 0.169 0.255 rg BT 81.527 480.099 Td /F3 9.0 Tf [(Password Selfhelp website)] TJ ET 0.18 w 0 J [ ] 0 d 81.527 478.948 m 189.068 478.948 l S 0.400 0.400 0.400 rg BT 189.068 480.099 Td /F3 9.0 Tf [(\(www.sun.ac.za/password\) offers two options:)] TJ ET BT 78.360 460.126 Td /F3 9.0 Tf [(1.)] TJ ET BT 91.016 460.110 Td /F3 9.0 Tf [(Change Password)] TJ ET BT 164.546 460.110 Td /F3 9.0 Tf [(for users who know what their password is and want to change it.)] TJ ET BT 78.360 449.137 Td /F3 9.0 Tf [(2.)] TJ ET BT 91.016 449.121 Td /F3 9.0 Tf [(Reset Password)] TJ ET BT 156.536 449.121 Td /F3 9.0 Tf [(for users who forgot their password.)] TJ ET BT 61.016 429.132 Td /F3 9.0 Tf [(To use the online )] TJ ET 0.373 0.169 0.255 rg BT 132.557 429.132 Td /F3 9.0 Tf [(Password Selfhelp)] TJ ET 0.18 w 0 J [ ] 0 d 132.557 427.981 m 207.086 427.981 l S 0.400 0.400 0.400 rg BT 207.086 429.132 Td /F3 9.0 Tf [(, your cellphone number or an alternative email address has to be on the HR records, )] TJ ET BT 61.016 418.143 Td /F3 9.0 Tf [(otherwise, you will not be able to change your password. 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As )] TJ ET BT 61.016 328.998 Td /F3 9.0 Tf [(soon as the password has been changed, the user will be notified by means of SMS or email.)] TJ ET BT 61.016 309.009 Td /F3 9.0 Tf [(If you have not requested a password change, please notify the IT Service Desk immediately at 808 4367.)] TJ ET 0.325 0.961 0.961 rg 61.766 235.083 1047.250 63.478 re f 0.070 0.070 0.070 rg 0.070 0.070 0.070 RG 61.266 299.061 m 1109.516 299.061 l 1108.516 298.061 l 62.266 298.061 l f 0.560 0.560 0.560 rg 0.560 0.560 0.560 RG 61.266 234.583 m 1109.516 234.583 l 1108.516 235.583 l 62.266 235.583 l f 0.070 0.070 0.070 rg 0.070 0.070 0.070 RG 61.266 299.061 m 61.266 234.583 l 62.266 235.583 l 62.266 298.061 l f 0.560 0.560 0.560 rg 0.560 0.560 0.560 RG 1109.516 299.061 m 1109.516 234.583 l 1108.516 235.583 l 1108.516 298.061 l f 0.400 0.400 0.400 rg BT 69.766 272.770 Td /F4 9.0 Tf [(IMPORTANT!)] TJ ET BT 69.766 252.781 Td /F3 9.0 Tf [(If you are working from home )] TJ ET 0.373 0.169 0.255 rg BT 188.809 252.781 Td /F3 9.0 Tf [(you will also need to follow these instructions)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 188.809 251.630 m 367.882 251.630 l S 0.400 0.400 0.400 rg BT 367.882 252.781 Td /F3 9.0 Tf [( after you've changed your password to ensure that it sync properly across devices and accounts.)] TJ ET BT 61.016 225.542 Td /F3 9.0 Tf [(Posted in:E-mail,Internet,Security | | With 0 comments)] TJ ET endstream endobj 25 0 obj << /Type /XObject /Subtype /Image /Width 377 /Height 439 /ColorSpace /DeviceRGB /Filter /DCTDecode /BitsPerComponent 8 /Length 31089>> stream ExifMM*bj(1r2i ' 'Adobe Photoshop CC (Windows)2018:01:31 12:26:26y&(. 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Change your password online

In the past, the IT Service Desk was your first stop when you forgot your password (we know, it happens to us too!) or had to change your password. Unfortunately, due to various security risks, as well as the very strict new data protection acts, the Service Desk is no longer allowed to change or reset your password for you. (You can read more about the university’s own Data Privacy Regulation here)

We would like to encourage staff and students to use the Password Selfhelp website in future. We realise that this might be inconvenient, but for your and our own protection, we will have to follow this procedure. 

 The Password Selfhelp website (www.sun.ac.za/password) offers two options: 

  1. Change Password for users who know what their password is and want to change it. 
  2. Reset Password for users who forgot their password. 

To use the online Password Selfhelp, your cellphone number or an alternative email address has to be on the HR records, otherwise, you will not be able to change your password. You can update this information by logging onto SUN-e-HR though the staff portal,  http://my.sun.ac.za or contacting your department’s HR contact person. 

Select the My Profile link – Personal Information

Log on to SUN-e-HR.

Select Basic Details – Update, Other, Personal Email Address 

or

Select  Phone Numbers – Update

During the password change process a PIN code, consisting of 8 numbers, will be SMSed or emailed to the user (depending on which option he/she selected) Please use this PIN to change your password on the self help website. As soon as the password has been changed, the user will be notified by means of SMS or email.

If you have not requested a password change, please notify the IT Service Desk immediately at 808 4367.

IMPORTANT!

If you are working from home you will also need to follow these instructions after you’ve changed your password to ensure that it sync properly across devices and accounts.

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