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External emails not delivered

Since Friday, 30 April, many external emails have not been delivered to SU staff and student mailboxes. These messages have been placed under quarantine by Microsoft for security reasons.

The issue was reported to Microsoft earlier this week and is receiving urgent attention from both Microsoft’s engineers as well as our own system engineers. 

We realise that important messages might have been queued and therefore we will release all pending messages tomorrow ((Friday, 7 May) afternoon at 16:00 as a temporary solution to the problem.

Please take note that messages could include spam or phishing emails and you need to be extra careful when dealing with these particular messages.

We apologise for the inconvenience and hope that the situation will be resolved soon. 
Any enquiries regarding this can be logged on the ICT Partner Portal.

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