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61.016 708.204 Td /F3 9.0 Tf [(Queries the Learning Technologies support team are )] TJ ET BT 274.118 708.204 Td /F4 9.0 Tf [(unable )] TJ ET BT 305.627 708.204 Td /F3 9.0 Tf [(to assist with:)] TJ ET 0.400 0.400 0.400 RG 85.866 691.031 m 85.866 691.444 85.696 691.853 85.404 692.145 c 85.113 692.437 84.703 692.606 84.291 692.606 c 83.878 692.606 83.469 692.437 83.177 692.145 c 82.885 691.853 82.716 691.444 82.716 691.031 c 82.716 690.619 82.885 690.209 83.177 689.918 c 83.469 689.626 83.878 689.456 84.291 689.456 c 84.703 689.456 85.113 689.626 85.404 689.918 c 85.696 690.209 85.866 690.619 85.866 691.031 c f BT 91.016 688.215 Td /F3 9.0 Tf [(Password expiring Please contact )] TJ ET 0.373 0.169 0.255 rg BT 236.078 688.215 Td /F3 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 236.078 687.064 m 300.743 687.064 l S 0.400 0.400 0.400 rg BT 300.743 688.215 Td /F3 9.0 Tf [( for these queries.)] TJ ET 0.400 0.400 0.400 RG 85.866 680.042 m 85.866 680.455 85.696 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667.478 85.113 667.648 85.404 667.940 c 85.696 668.231 85.866 668.641 85.866 669.053 c f BT 91.016 666.237 Td /F3 9.0 Tf [(Short course registration or issuing of certificates Please contact the short course division for these queries.)] TJ ET 85.866 658.064 m 85.866 658.477 85.696 658.886 85.404 659.178 c 85.113 659.470 84.703 659.639 84.291 659.639 c 83.878 659.639 83.469 659.470 83.177 659.178 c 82.885 658.886 82.716 658.477 82.716 658.064 c 82.716 657.652 82.885 657.242 83.177 656.951 c 83.469 656.659 83.878 656.489 84.291 656.489 c 84.703 656.489 85.113 656.659 85.404 656.951 c 85.696 657.242 85.866 657.652 85.866 658.064 c f BT 91.016 655.248 Td /F3 9.0 Tf [(BYOD \(Bring Your Own Device\) server issues and support - Please contact your faculty CUA \(Computer User )] TJ ET BT 91.016 644.259 Td /F3 9.0 Tf [(Area\) manager for these issues)] TJ ET 85.866 636.086 m 85.866 636.499 85.696 636.908 85.404 637.200 c 85.113 637.492 84.703 637.661 84.291 637.661 c 83.878 637.661 83.469 637.492 83.177 637.200 c 82.885 636.908 82.716 636.499 82.716 636.086 c 82.716 635.674 82.885 635.264 83.177 634.973 c 83.469 634.681 83.878 634.511 84.291 634.511 c 84.703 634.511 85.113 634.681 85.404 634.973 c 85.696 635.264 85.866 635.674 85.866 636.086 c f BT 91.016 633.270 Td /F3 9.0 Tf [(Final upload of theses Please contact )] TJ ET 0.373 0.169 0.255 rg BT 250.604 633.270 Td /F3 9.0 Tf [(scholar@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 250.604 632.119 m 327.266 632.119 l S 0.400 0.400 0.400 rg 0.400 0.400 0.400 RG 85.866 625.097 m 85.866 625.510 85.696 625.919 85.404 626.211 c 85.113 626.503 84.703 626.672 84.291 626.672 c 83.878 626.672 83.469 626.503 83.177 626.211 c 82.885 625.919 82.716 625.510 82.716 625.097 c 82.716 624.685 82.885 624.275 83.177 623.984 c 83.469 623.692 83.878 623.522 84.291 623.522 c 84.703 623.522 85.113 623.692 85.404 623.984 c 85.696 624.275 85.866 624.685 85.866 625.097 c f BT 91.016 622.281 Td /F3 9.0 Tf [(They are also not responsible for library related access or use and are therefore unfortunately unable to )] TJ ET BT 91.016 611.292 Td /F3 9.0 Tf [(accommodate requests of this nature.)] TJ ET BT 61.016 591.303 Td /F3 9.0 Tf [()] TJ ET BT 418.936 571.314 Td /F3 9.0 Tf [([ARTICLE BY LIANNE KEILLER])] TJ ET BT 61.016 552.825 Td /F3 9.0 Tf [(Posted in:Academic IT,News,Notices | | With 0 comments)] TJ ET endstream endobj 19 0 obj << /Type /Annot /Subtype /Link /A 20 0 R /Border [0 0 0] /H /I /Rect [ 236.0777 687.3826 300.7427 696.5401 ] >> endobj 20 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 21 0 obj << /Type /Annot /Subtype /Link /A 22 0 R /Border [0 0 0] /H /I /Rect [ 246.5897 676.3936 311.2547 685.5511 ] >> endobj 22 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 23 0 obj << /Type /Annot /Subtype /Link /A 24 0 R /Border [0 0 0] /H /I /Rect [ 250.6037 632.4376 327.2657 641.5951 ] >> endobj 24 0 obj << /Type /Action /S /URI /URI (mailto:scholar@sun.ac.za) 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SUNLearn latest update

Wednesday, February 16th, 2022

LATEST UPDATE 22/02 16:47

In an effort to ensure that all students have access to their registered modules, a decision was taken to urgently do manual uploading of all registered students into their respective modules.

For this to be executed as speedily as possible, we need to restrict access for all users between 19:00 and 22:00 tonight (Tuesday, 22 February)

We sincerely apologise for the inconvenience.

——————————————————————————————————————————————————————————–

UPDATE 16/02

We have been experiencing severe problems with SUNLearn since Monday, 14 February. This includes database access issues, as well as incomplete or erroneous student module registration information.

This is treated as a high priority incident. However, to resolve these problems we need to switch off the feed of student module information from the student system and will also stop manual module registrations on SUNLearn until tomorrow (17 February 2022) afternoon at 14h00.

This will allow the technical team to analyse the problem in-depth without new registrations putting additional strain on the system.

We apologise for the inconvenience. We are aware of the impact the situation is having on students and staff and are doing our utmost to ensure that the system is entirely functional as soon as possible

 

 

Supporting learning and teaching through technology systems

Wednesday, February 2nd, 2022

As we enter into the new academic year, there are a lot of expectations, concerns, excitement and opportunities that await. Thanks to the pandemic, SUNLearn has become the central platform for Learning, Teaching and Assessment, exactly as it was originally envisaged.

That said, a system or ecosystem of platforms and tools, is only as good as the people who use it and support it. The Learning Technologies team is located in both the Centre for Learning Technologies and in Information Technology. These two teams ensure that both the systems (IT) and end-users (CLT) are supported to meet the needs of the different modes of delivery for Learning and Teaching at SU.

Allow us to give you a brief overview of who we are and what we do.

Learning Technology Systems: Academic IT

This team is managed by Lianne Keiller who performs her duties as Relationship Manager for the Learning and Teaching Responsibility Centre. Her role is to ensure that the faculties and Division for Learning and Teaching Enhancement are supported in accessing IT services and that IT responds to the needs of these environments.

Within this team, Mphonyana Wessels works directly with vendors and suppliers who provide 3rd party software solutions for Learning and Teaching. Her role is primarily to facilitate the discussions between Faculty Blended Learning Coordinators, the End-User Support Team, and Academic IT. Mphonyana also serves as a direct line manager to the Extended Learning Spaces (ELS) support teams. The ELS project allows in-class live streaming for students who are not physically on campus.

Lucky Liremi is the resident technical guru in the LTS team. His work is to ensure all back-end investigations, systems and testing are done. Lucky works collaboratively with our internal and external partners to respond as quickly as possible to any requests that staff and students make for assistance with SUNLearn, SUNStream and a number of other systems.

Aphiwe Ngunge can be found on campus, moving between the IT Hub and the IT building. Aphiwe is available to answer student queries on the use of SUNLearn, and/or provide one-on-one training to students to ensure that they are getting the most out of their SUNLearn experience.

Learning Technologies Support Desk: Centre for Learning Technologies

Morris Samuels manages this team as an Advisor in the CLT environment. With his team of four (4) members, they strive to provide a range of services that enables teaching and learning through the use of technology to be efficient, and where possible, enhanced. On a daily basis, the 5-member support team provides support for a variety of queries. Two additional staff members have recently been appointed to assist specifically with Hybrid Learning Queries.  With over 30 000 active users on SUNLearn, it is often a challenge to respond as quickly as the requests and queries come in. The majority of queries are responded to within 1 hour and it is their aim to continue to improve on our turnaround time on support queries.

All queries can be made via:

https://learnhelp.sun.ac.za or by calling 021 808-2222

What the service desk offers:

  • Telephonic support desk function
  • Basic SUNLearn training for Staff
  • Departmental training
  • Individual consultations
  • Telephonic and Service Desk Support for e-assessment

Types of queries the service desk are able to assist with:

 

Component

Description

SUNOnline

SUNOnline course queries by Facilitators and participants

Assessment

Setting up assessments, request for assessment monitoring, student queries

SUNLearn Teams support

Activation requests for module Team spaces

Streaming and Class Capturing

SUNStream

Techsmith Relay

Camtasia Studio

Training, License requests, Troubleshooting

3rd Party Feature Support

Cengage, Matlab, Mcgraw-Hill, Software, Faculty e-books

Respondus

Respondus, Exam view, Lockdown browser & Monitor

 

SUNLearn Feature Requests

Moodle plugin and new feature requests

Turnitin requests

Turnitin assignment settings, paper removal requests, general troubleshooting

Lecturer Support

Advisory, Guidance & Training

Clickers

SUNLearn clicker tool, Booking of clicker devices

Queries the Learning Technologies support team are unable to assist with:

  • Password expiring – Please contact help@sun.ac.za for these queries.
  • SUN access and use – Please contact help@sun.ac.za for these queries.
  • Short course registration or issuing of certificates – Please contact the short course division for these queries.
  • BYOD (Bring Your Own Device) server issues and support – Please contact your faculty CUA (Computer User Area) manager for these issues
  • Final upload of theses – Please contact scholar@sun.ac.za
  • They are also not responsible for library related access or use and are therefore unfortunately unable to accommodate requests of this nature.

 

[ARTICLE BY LIANNE KEILLER]

ELS – Not just another acronym!

Wednesday, February 2nd, 2022

Extended Learning Spaces has been the talk of the town in Stellenbosch since the project started last year. This project aims to ensure that all the lecture venues regularly used by staff and students have been set up to allow students to join in virtually or in-person and have the same experience.

The project has had some hiccups as we await hardware from international suppliers. However, we are pleased to say that Academic IT has begun ensuring that classrooms already set up are fully supported. We do this in partnership with the Faculty Computer User Area teams and IT staff.

For lecturers who need assistance the following is available:

  1. Training on the use of the devices and software.
  2. Troubleshooting for errors encountered.
  3. Real time virtual or in-person support.

 

How do you get the help you need?

 

 

The Learning Technologies Support Desk can be used for non-urgent queries or to request training.

 

For immediate assistance:

 

Call: 021808-2999   
Scan the QR code  
Contact us on MS Teams  

[ARTICLE BY LIANNE KEILLER]

New multi-language feature implemented on REDCap

Tuesday, February 1st, 2022

A new multi-language management feature was recently implemented on the REDCap platform for researchers. 

With REDCap’s new multi-language management feature, you can create and configure multiple display languages for your projects for surveys, data entry forms, alerts, survey invitations, etc.

You can design data collection instruments and have them be displayed in any language that you have defined and translated so that your survey participants or data entry persons can view the text in their preferred language. This eliminates the need to create multiple instruments or projects to handle multiple languages.

When entering data on a data entry form or survey, your users and participants will be able to choose their language from a drop-down list on the page to easily switch to their preferred language for the text displayed on the page. This feature allows you to translate all text related to the data entry process, both for surveys and for data entry forms.

Even various survey settings and email text can be translated. If you have Project Design/Setup privileges in a project, you will see a link to the Multi-Language Management page on the left-hand menu. All information for this new feature is located there if you wish to learn more.

For more information do join the REDCap Community of Practice (CoP) Teams site where the new functionality and other matters relevant to researchers are discussed. 

Previous article on REDCap. 

Research Data Management adventure game launched

Tuesday, May 4th, 2021

Stellenbosch University Library and Information Service is pleased to announce the launch of the Research Data Management (RDM) Adventure Game.

The RDM Adventure Game is a text-based role-playing interactive fiction serious game, based on the data management challenges of a research project. The game takes the form of an online choose-your-own-adventure format in which game players take a simulated research project through the following processes: data management planning, data collection/generation, data organisation, data description and research publication, while encountering data management challenges along the way.

The game was developed as part of a collaboration between the University of Bath Library and Stellenbosch University Library and Information Service between 2017 and 2020 by Alex Ball (University of Bath), Samuel Simango (Stellenbosch University) and Nushrat Khan (University of Bath).

In January 2021, the Wellcome Trust’s Early Career Researchers Advisory Board endorsed the game by including it in the Wellcome Open Research early career researchers pack, recognising it as a useful tool for researchers. Sonya Towers (Grants Adviser at the Wellcome Trust), stated:

“The game is a great, fun way to teach researchers about how to manage their research data, throughout the entire grant life cycle. I really like the way it feels like you are part of an exciting story, where each decision acts as a cog in determining how the story ends.”

Since the game’s launch in December 2020 it has been played by people across 32 countries, and has recently been shortlisted as one of the nominees for the NSTF-South32 Awards for an award under the data for research category.

If you are interested in playing the game, click here. For more information, please contact Samuel Simango at ssimango@sun.ac.za.

 

© 2013-2022 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.