%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 56 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250719122323+00'00') /ModDate (D:20250719122323+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R 36 0 R 38 0 R 40 0 R 42 0 R 44 0 R 46 0 R 48 0 R 50 0 R 52 0 R 54 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 7444 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 96.368 521.469 650.366 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 96.743 520.719 649.616 re S 0.773 0.773 0.773 rg 61.016 112.118 m 550.984 112.118 l 550.984 112.868 l 61.016 112.868 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(THE \(RO\)BOTS ARE HERE)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(January 01,1970)] TJ ET BT 173.588 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 188.096 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(For decades sci-fi movies have told us robots will take over the world one day. We don't have )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(to prepare for a robot war just yet, but they are part ofour lives. We just don't realiseit.)] TJ ET 0.373 0.169 0.255 rg BT 61.016 606.442 Td /F4 9.0 Tf [(Bots)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 61.016 605.291 m 79.025 605.291 l S 0.153 0.153 0.153 rg BT 79.025 606.442 Td /F4 9.0 Tf [( have been in the news recently; some, )] TJ ET 0.373 0.169 0.255 rg BT 237.605 606.442 Td /F4 9.0 Tf [(like Tay)] TJ ET 0.18 w 0 J [ ] 0 d 237.605 605.291 m 268.610 605.291 l S 0.153 0.153 0.153 rg BT 268.610 606.442 Td /F4 9.0 Tf [(, for the wrong reasons. But why all the )] TJ ET BT 61.016 595.453 Td /F4 9.0 Tf [(fuss suddenly?)] TJ ET BT 61.016 575.464 Td /F4 9.0 Tf [(One of the reason is the swiftimprovement of the artificial intelligence technology bots are )] TJ ET BT 61.016 564.475 Td /F4 9.0 Tf [(powered with.Key Silicon Valley players Facebook, Google and )] TJ ET 0.373 0.169 0.255 rg BT 318.128 564.475 Td /F4 9.0 Tf [(Telegram )] TJ ET 0.18 w 0 J [ ] 0 d 318.128 563.324 m 358.637 563.324 l S 0.153 0.153 0.153 rg BT 358.637 564.475 Td /F4 9.0 Tf [(have been at the )] TJ ET BT 61.016 553.486 Td /F4 9.0 Tf [(forefront of these developments. At Wednesday's F8 conference )] TJ ET 0.373 0.169 0.255 rg BT 319.865 553.486 Td /F4 9.0 Tf [(Facebook)] TJ ET 0.18 w 0 J [ ] 0 d 319.865 552.335 m 359.384 552.335 l S 0.153 0.153 0.153 rg BT 359.384 553.486 Td /F4 9.0 Tf [(announcedthat )] TJ ET BT 61.016 542.497 Td /F4 9.0 Tf [(were adding various bots, including a CNN bot, to their )] TJ ET 0.373 0.169 0.255 rg BT 281.111 542.497 Td /F4 9.0 Tf [(Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 281.111 541.346 m 325.625 541.346 l S 0.153 0.153 0.153 rg BT 325.625 542.497 Td /F4 9.0 Tf [( app.)] TJ ET BT 61.016 522.508 Td /F4 9.0 Tf [(Most of us don't know what a bot is and what it does. Even though it sounds suspicious, a bot )] TJ ET BT 61.016 511.519 Td /F4 9.0 Tf [(is merely software designed to automate and complete simple and repetitive tasks you would )] TJ ET BT 61.016 500.530 Td /F4 9.0 Tf [(usually perform yourself.For example, adding appointments to your calendar or making )] TJ ET BT 61.016 489.541 Td /F4 9.0 Tf [(reservations, ordering food, etc.If you were living in America, you'd be able to use the)] TJ ET 0.980 0.980 0.980 rg 404.897 498.332 0.000 0.000 re f 91.031 477.719 125.559 9.158 re f 0.373 0.169 0.255 rg BT 404.897 489.541 Td /F4 9.0 Tf [(Taco )] TJ ET 0.18 w 0 J [ ] 0 d 404.897 488.390 m 427.406 488.390 l S BT 61.016 478.552 Td /F4 9.0 Tf [(Bell bot)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 477.401 m 91.031 477.401 l S 0.153 0.153 0.153 rg BT 91.031 478.552 Td /F4 9.0 Tf [(to order and pay for your meal.)] TJ ET 0.373 0.169 0.255 rg BT 61.016 458.563 Td /F4 9.0 Tf [(Chatterbots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 457.412 m 107.537 457.412 l S 0.153 0.153 0.153 rg BT 107.537 458.563 Td /F4 9.0 Tf [(or chatbots are used in messaging apps and to simulate conversationsvia )] TJ ET BT 61.016 447.574 Td /F4 9.0 Tf [(auditory or textual methods. They are designed to engage in small talk and ideally they should )] TJ ET BT 61.016 436.585 Td /F4 9.0 Tf [(convince the person on the other end thatthe program is human.)] TJ ET BT 61.016 416.596 Td /F4 9.0 Tf [(Large international companies Lloyds Banking Group, Royal Bank of Scotland, Renault and )] TJ ET BT 61.016 405.607 Td /F4 9.0 Tf [(Citron all use automated chatterbots. They canbe used to answer basic customer enquiries, a function a call centre )] TJ ET BT 61.016 394.618 Td /F4 9.0 Tf [(agent might normally deal with, or to acquire information.)] TJ ET BT 61.016 374.629 Td /F4 9.0 Tf [(Other bots can help you schedule meetings by e-mail. The bot is added to your e-mail thread and continues the )] TJ ET BT 61.016 363.640 Td /F4 9.0 Tf [(conversation needed to schedule a meeting.)] TJ ET BT 61.016 343.651 Td /F4 9.0 Tf [(Unfortunately, bots can be used for malicious purposes. For example, posing as a human in chat rooms to tempt users to )] TJ ET BT 61.016 332.662 Td /F4 9.0 Tf [(divulge personal information.They can be found onYahoo! Messenger, Windows Live Messenger, AOL Instant )] TJ ET BT 61.016 321.673 Td /F4 9.0 Tf [(Messenger and other instant messaging protocols.)] TJ ET BT 61.016 301.684 Td /F4 9.0 Tf [(Next time you send a chat message to someone at a call centre, you might be talking to Amy, the bot, not Amy, the )] TJ ET BT 61.016 290.695 Td /F4 9.0 Tf [(human. We can confirm that all our own IT Service desk agents are 100% human.)] TJ ET BT 61.016 270.706 Td /F4 9.0 Tf [(More recent articles on bots \(and robots!\):)] TJ ET 0.373 0.169 0.255 rg BT 61.016 250.717 Td /F4 9.0 Tf [(Shopify acquires Kit, the artificially intelligent marketing bot)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 249.566 m 295.106 249.566 l S BT 61.016 239.728 Td /F4 9.0 Tf [(Hitachis cute new customer service robot seeks out lost customers)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 238.577 m 328.604 238.577 l S BT 61.016 228.739 Td /F4 9.0 Tf [(Fear the future: Donalddrumpfbot coming to Facebook Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 227.588 m 324.635 227.588 l S 0.153 0.153 0.153 rg BT 324.635 228.739 Td /F4 9.0 Tf [()] TJ ET 0.373 0.169 0.255 rg BT 61.016 217.750 Td /F4 9.0 Tf [(Facebook's David Marcus explains how bots are going to change Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 216.599 m 367.367 216.599 l S BT 61.016 206.761 Td /F4 9.0 Tf [(This personal shopping startup just launched one of the first Facebook Messenger bots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 205.610 m 407.687 205.610 l S BT 61.016 195.772 Td /F4 9.0 Tf [(Facebook launches Messenger platform withchatbots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 194.621 m 276.107 194.621 l S BT 61.016 184.783 Td /F4 9.0 Tf [(Microsoft created a bot to auto-caption photos and it's going hilariously wrong)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 183.632 m 368.879 183.632 l S 0.153 0.153 0.153 rg BT 307.399 164.794 Td /F4 9.0 Tf [([SOURCES:)] TJ ET 0.373 0.169 0.255 rg BT 359.410 164.794 Td /F4 9.0 Tf [(http://www.recode.net)] TJ ET 0.18 w 0 J [ ] 0 d 359.410 163.643 m 446.449 163.643 l S 0.153 0.153 0.153 rg BT 446.449 164.794 Td /F4 9.0 Tf [(, )] TJ ET 0.373 0.169 0.255 rg BT 451.453 164.794 Td /F4 9.0 Tf [(http://www.wikipedia.org)] TJ ET 0.18 w 0 J [ ] 0 d 451.453 163.643 m 548.482 163.643 l S 0.153 0.153 0.153 rg BT 548.482 164.794 Td /F4 9.0 Tf [(])] TJ ET BT 545.980 146.305 Td /F4 9.0 Tf [()] TJ ET 0.400 0.400 0.400 rg 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Skype now more limited

Thursday, October 8th, 2020

In a previous article we’ve mentioned that Microsoft will no longer use TLS 1.0 and 1.1 after 15 October 2020 and that they will move over to TLS 1.2 for better security.

After the deprecation of TLS 1.0 and 1.1 on 15 October, Skype for Business will no longer show your Free/Busy presence and you will also not be able to use the address book. 

We advise that you Microsoft Teams for collaboration and chat features which were previously available in Skype for Business.

Staff who use the Skype for Business application for their office phone number will still have to use Skype for Business to make and receive external PSTN (Telkom, Cell phone) calls.  This functionality will be moved to Teams as soon as possible and users will be contacted in this regard.

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Error reporting FAQs

Wednesday, October 7th, 2020

How do I report an IT problem, request or enquiry?

Option 1
Log a service request on our ICT Partner Portal with the following information:

1. Description of problem
2. Telephone number
3. Room Number
4. Department and building
5. Asset number of computer, laptop, printer, etc.

Requests will be logged automatically and reference number sent via email.

For video instructions on how to log a request on the ICT Partner Portal, click here. More information on our Service Catalogue.

Option 2
Contact the IT Service Desk – 021 808 4367

We require username and asset number in order to assist OR leave a voicemail message.

How do I follow up on the IT request I have logged?

Whether you have called the IT Service Desk at 0218084367, sent an email to help@sun.ac.za or logged a request via the ICT Partner Portal at https://servicedesk.sun.ac.za you can do the following:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all the requests that you have raised will be displayed.

How do I follow up if I sent an email to help@sun.ac.za?

If you send an email to help@sun.ac.za it automatically logs a request on the IT Service Portal. You can check on the status of your request as follows:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2.  Select: Requests, My requests. The status of all your requests will be displayed.

How do I follow up on a request I reported by calling the IT Contact Centre?

If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can check on the status of your request as follow:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all your requests will be displayed.

Can you follow up on a request emailing help@sun.ac.za again?

If your request have already been logged and you have a reference number, please do not send another email to help@sun.ac.za. This will log a second, duplicate request which will only clog up the system and cause confusion. The same goes for replying to emails from help@sun.ac.za. Rather click on the request number and add your comment on the system.

How do I add a comment to my request?

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all the requests that you have raised will be displayed.
  3. Click on the reference number of a request to see its details.
  4. Type your comment in the text box and click on Add. The comment will be added to the request. You can also add screen shots for clarification

What does the different status options mean?

WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.

WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.

IN PROGRESS = your request is being attended to.

ESCALATED =your request is escalated for further investigation.

RESOLVED =your request has been resolved.

CLOSED = your request has been closed.

 

 

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Outlook public folders no longer available

Wednesday, October 7th, 2020

Since the end of November last year December public folders are no longer be an available functionality for staff. If you are still using public folders in Outlook to schedule meetings, for example, we recommend that you switch to alternative solutions.

What are public folders?

Public folders are designed for shared access and provide an easy and effective way to collect, organise, and share information with other people in your work group or organisation. 

Public folders are available in the following Outlook clients:

  • Outlook on the web (formerly known as Outlook Web App) for Exchange 2016 or later

  • Supported versions of Outlook for Exchange server.

  • Outlook for Mac 2016 and Outlook for Mac for Office 365.

What does this mean for me?

Although public folders were generally used at the university we now have alternatives which fulfil the same function possibly even better. If you are still using the public folders, depending on what you use it for, we would suggest that you enquire with the IT Service Desk regarding an alternative solution.

What are the alternative solutions?

Room or venue bookings can be facilitated by requesting the creation of a Resource Mailbox. For group collaboration, a team within MS Teams would be suitable for that use case as it allows members of the team to collaborate on documents and keep track of communication within the team.

[ARTICLE BY BRADLEY VAN DER VENTER]

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Phasing out of generic IT email addresses

Wednesday, October 7th, 2020

Until now we have used a selection of generic email addresses for enquiries from staff and students. In previous years these mailboxes were attended to manually, but in recent years, with the implementation of the ICT Partner Portal, they have been set up to automatically log a request.

For example, if you emailed quote@sun.ac.za to enquire about hardware components, your email would automatically log a request for information on your name on our platform. Likewise, if you emailed help@sun.ac.za to contact the IT Service Desk, it would log a request on your name. 

However, soon this will no longer be the case. These generic addresses will be phased out gradually and the only way of requesting a service or information will be to log a request on the ICT Partner Portal. (Also see our FAQs on logging a request)

Above mentioned applies to the following email addresses:

help@sun.ac.za
helpinfo@sun.ac.za
software@sun.ac.za
quote@sun.ac.za
student@sun.ac.za
telecom@sun.ac.za
students@sun.ac.za
itkursus@sun.ac.za
ittd@sun.ac.za
portalhelp@sun.ac.za
pbk@sun.ac.za
csirt@sun.ac.za
soc@sun.ac.za
ithub@sun.ac.za

If you have any enquiries please log a request on our ICT Partner Portal.

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Microsoft Teams meeting recordings will now be saved to OneDrive and SharePoint

Wednesday, October 7th, 2020

What does this mean?

Microsoft has opted to change the storage space where new Teams meeting recordings are stored on, and served from, to OneDrive and SharePoint (ODSP),  instead of Microsoft Stream. This change will occur in the next few months and more information will be made available at a later date.

How does this affect Stellenbosch University?

This change impacts the organisation in several ways:

  • New features

The move to ODSP immediately unlocks long-awaited features including external and guest sharing, with improved transcription quality, speaker attribution, transcript content search, and other features to follow in 2021.

  • Meeting storage

Non-Channel meetings will be stored in the OneDrive of the person who clicked the record button in a special folder labelled “Recordings” – that sits at the top of the recorder’s OneDrive. Channel meetings will be stored in a folder labelled “Recordings” under a folder named after the channel under the Team’s document library.

  • Permissions

All meeting invitees – except for external users – in non-channel meetings will automatically get a shared link to access the meeting recording. External users will need to be explicitly added to the shared list by the meeting organiser or the person that clicked the record button. For Channel meetings, permissions will be inherited from the owners and members list in the channel.

What should I do to prepare?

For now, you as the user should do nothing. This is an automated process being implemented on a server level. We at IT will be testing these new features extensively before any implementation will be made on the user environment. More information will be communicated at a later date.

[ARTICLE BY BRADLEY VAN DER VENTER]

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