%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 18 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250719194033+00'00') /ModDate (D:20250719194033+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 2476 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 52.082 521.469 694.652 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 52.457 520.719 693.902 re S 0.773 0.773 0.773 rg 61.016 67.832 m 550.984 67.832 l 550.984 68.582 l 61.016 68.582 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(CYBERBULLYING AND THE LAW WEBINAR)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(February 08,2021)] TJ ET BT 177.584 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 192.092 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(The Cyberbullying Campaign, a partnership between the Equality Unit and Division Student Affairs, kicks off with the )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(webinar, )] TJ ET BT 97.529 626.431 Td /F1 9.0 Tf [(Cyberbullying and the Law)] TJ ET BT 212.054 626.431 Td /F4 9.0 Tf [(, with lawyer and national social media law expert, )] TJ ET BT 414.131 626.431 Td /F1 9.0 Tf [(Emma Sadleir)] TJ ET BT 473.657 626.431 Td /F4 9.0 Tf [(. You are invited )] TJ ET BT 61.016 615.442 Td /F4 9.0 Tf [(to join Emma, who will be presenting on various topics including anonymous social media accounts, doxing, legal )] TJ ET BT 61.016 604.453 Td /F4 9.0 Tf [(recourse, and what constitutes cyberbullying.)] TJ ET BT 61.016 584.464 Td /F1 9.0 Tf [(Date: Wednesday, 11 August 2021)] TJ ET BT 61.016 564.475 Td /F1 9.0 Tf [(Time: 1pm 2:30pm)] TJ ET BT 61.016 544.486 Td /F1 9.0 Tf [(To attend, click)] TJ ET 0.373 0.169 0.255 rg BT 126.536 544.486 Td /F1 9.0 Tf [( here)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 126.536 543.056 m 148.046 543.056 l S 0.153 0.153 0.153 rg BT 150.548 544.486 Td /F4 9.0 Tf [(or click on the image below.)] TJ ET BT 61.016 524.497 Td /F4 9.0 Tf [(Please register by 6 August.)] TJ ET BT 61.016 504.508 Td /F4 9.0 Tf [(For more information email Nadine Christians at )] TJ ET 0.373 0.169 0.255 rg BT 254.570 504.508 Td /F4 9.0 Tf [(nchristians@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 254.570 503.357 m 345.236 503.357 l S 0.153 0.153 0.153 rg BT 345.236 504.508 Td /F4 9.0 Tf [(.)] TJ ET q 375.000 0 0 375.000 61.016 118.310 cm /I1 Do Q BT 61.016 100.519 Td /F4 9.0 Tf [()] TJ ET 0.400 0.400 0.400 rg BT 61.016 82.030 Td /F2 9.0 Tf [(Posted in:General | | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 126.5357 543.6532 148.0457 552.8107 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (https://forms.office.com/r/BXa1e1M6yV) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 254.5697 503.6752 345.2357 512.8327 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (mailto:nchristians@sun.ac.za) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 118.3099 436.0157 493.3099 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (https://forms.office.com/r/BXa1e1M6yV) >> endobj 18 0 obj << /Type /XObject /Subtype /Image /Width 500 /Height 500 /ColorSpace /DeviceRGB /Filter /DCTDecode /BitsPerComponent 8 /Length 50216>> stream JFIFC    !'"#%%%),($+!$%$C   $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$] !1AQ"aq2#6BRVt357Ubrs$4CTu%&8EFSd(Dc5!1AQRaq"234B#S$ ?@P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( mTz @7hdy~)NSo*~Z;Ҥ!w%^Vv,h?m?UU6 "?|6| q+)3T3|(D D;3\lu)'*FBdj+1gͧ|,Px< +fv@B ~^;=b٦<1>iZ3JG#E=^$g*2݁֎,k2;be91֤9j$یΞHkvyk2kuգ4v1Z{oUiY>\4Dd2U4:\aBT3kK})5#oNSl[}Xʔ @P( @P( @P( @>= BIUG(1sPbxz}Fcb 6GGꤚ,+[Ґԧ ]>ů)6r 3Ꙫru!*萲GW֟7d]zk;Ws^$C$&O}jN̜TkÝ dY\)*W)_5 rKIq;Ɍ/5؊ =dd,@{ qb[ԛ.*.v ":Jʏ6D [ zCI#zd/.Zy×ov^jRH$4'/R/+@Y 4TC#>/-JRH $~Ϯ)G[.My0pz(&tƖ}2ҙHY.gA67>6eeCŎYٻ8Z MwYD^I)[yGQA Ak?v^PHA>AaX%u%[ZϪ=jг>2cwg;N=nGӵVP:gLSH s8#8 ֆ~Sf WZίMTR_7 qu4cS:* 1#A*%zfYc )zOAkk;N\JTu94n]ޠ6]g +5bƕGZ'$`Ze?CC}Ũ4=OL쓅)Yȩ+KF'GQa`虷KGK-% 㷯gmڅnmD|"2vj Xk/tNiӈܡvbqYܣ +9'HWn”I el DDbYwjV0=,m+_ I>yṔ@DK&9pت]̛wls"> P0QZyIjOe@]&OЇ4'~AtŋV2RYm@gW F'j֤#ߏgV:cWS!U SzK ^Pk[ {:gPrz5e^C#mG~=T]/g-loZP?$OPs u}KT nS2u*^__à]f4iêy)+A#i 5w]qV+q)G'ƃ؄Mi['?YTU[q5)\ݸGᎇ"nδ`r:6H8$yPH 5:NMiXIq`m4_۪[de_>q%!JZh/lӟR SV77UGAz>aM`ci>MH۟?o\..(>AZ&,]m%3T#}9H[iwHВQ(EHt&H5]. \j7n&!)XW8tr]gӳ76N֢vƴ:=Z:neeXmMP9úR15͓v} U+3(Swg4mxGщ(+QS殻bg6!qR+^-fwt)U\Ha3ӣ:l_l:-plmC5%YBv `8Hx?1܉n p OO~zJ:mid'>)ġ5vB ֜'hQܲ咼qLPu5*Q+WZڮ;a*)FVzi-]TwֱJyUA`{ I٬P( R{6V9?ޫHeOgD) g=V\_Dh556G HQyRcWS!TtO\4ɯAr,+(|wp>Q(B,+j7ംRuJ|@4fj҂dTVO9=Q֞jjKA{:jr?G@ekQ0,28 qA3ڵ[W'rᏞ,6\h5uAROvIZyIF?=AV6!`I$| QPuҾ"x@O?7ƒEN~HǣHGɤjW'P]p!c HUG>ݘ8:bDwN3R gqEH(9B$V*MMH%* p:ժKoLߢkJ`竀}ƈӒtFx4Zw-?ND72謴ksnUG XnZ̷ӕ^&wNrz'_.'=ibT:Þ|ymb{zJn  13}KEm+py+RZe \WҼUD=\4uq ,c¼7C4Ug)`Bn9(l VJSLyR]YysSS̖KPT?tU~lUE:d({jOu8\-`'*hcߏj:2罳i#vA~@C#F8厎}eoH 5^eN=NZ[$V[BGJ( F?j,$- A;*dԧRRp$ms٪ !I #ǓA@=blI{=zuP4 )RNBhj<@n($:}L"olwK% @| s\V#u2ێŐSr}5 #jgi֎ K JxJxJ@4[qM-.!E*I.Y[uɑC81Ps  3Ib4:%p $R1۴--]a-j J_A*' Ú j87m$)±@0C-Hq)*IUGNlBD6jFjivS^jzI N?>jMCɹhM .4z>z'T9՗MfR\'8rYM[B^A*>J̻k(7-f>."?V|PʳsaDIƛDhVmEʿ|=c>+Po)*>!SGq9˛n}:Fhw6;rOnp*G%נ;~כo_6>OHJT|5E{,HFsfTk$AsV,;4#Kp ImN[i-%9t-έ6y p9k:c$\>!Xչf!Pi# +'LZ:?;]0i&s{(bzUPj a_*wNhP( @P( @P( @P( *= Bo3g XC)K@sgM%`4Yd V;&4#+RU7wb$}FhB M_wgudV[u++>JIm;yԿ[^U= 'tt! 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Skype now more limited

Thursday, October 8th, 2020

In a previous article we’ve mentioned that Microsoft will no longer use TLS 1.0 and 1.1 after 15 October 2020 and that they will move over to TLS 1.2 for better security.

After the deprecation of TLS 1.0 and 1.1 on 15 October, Skype for Business will no longer show your Free/Busy presence and you will also not be able to use the address book. 

We advise that you Microsoft Teams for collaboration and chat features which were previously available in Skype for Business.

Staff who use the Skype for Business application for their office phone number will still have to use Skype for Business to make and receive external PSTN (Telkom, Cell phone) calls.  This functionality will be moved to Teams as soon as possible and users will be contacted in this regard.

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Error reporting FAQs

Wednesday, October 7th, 2020

How do I report an IT problem, request or enquiry?

Option 1
Log a service request on our ICT Partner Portal with the following information:

1. Description of problem
2. Telephone number
3. Room Number
4. Department and building
5. Asset number of computer, laptop, printer, etc.

Requests will be logged automatically and reference number sent via email.

For video instructions on how to log a request on the ICT Partner Portal, click here. More information on our Service Catalogue.

Option 2
Contact the IT Service Desk – 021 808 4367

We require username and asset number in order to assist OR leave a voicemail message.

How do I follow up on the IT request I have logged?

Whether you have called the IT Service Desk at 0218084367, sent an email to help@sun.ac.za or logged a request via the ICT Partner Portal at https://servicedesk.sun.ac.za you can do the following:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all the requests that you have raised will be displayed.

How do I follow up if I sent an email to help@sun.ac.za?

If you send an email to help@sun.ac.za it automatically logs a request on the IT Service Portal. You can check on the status of your request as follows:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2.  Select: Requests, My requests. The status of all your requests will be displayed.

How do I follow up on a request I reported by calling the IT Contact Centre?

If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can check on the status of your request as follow:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all your requests will be displayed.

Can you follow up on a request emailing help@sun.ac.za again?

If your request have already been logged and you have a reference number, please do not send another email to help@sun.ac.za. This will log a second, duplicate request which will only clog up the system and cause confusion. The same goes for replying to emails from help@sun.ac.za. Rather click on the request number and add your comment on the system.

How do I add a comment to my request?

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all the requests that you have raised will be displayed.
  3. Click on the reference number of a request to see its details.
  4. Type your comment in the text box and click on Add. The comment will be added to the request. You can also add screen shots for clarification

What does the different status options mean?

WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.

WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.

IN PROGRESS = your request is being attended to.

ESCALATED =your request is escalated for further investigation.

RESOLVED =your request has been resolved.

CLOSED = your request has been closed.

 

 

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Outlook public folders no longer available

Wednesday, October 7th, 2020

Since the end of November last year December public folders are no longer be an available functionality for staff. If you are still using public folders in Outlook to schedule meetings, for example, we recommend that you switch to alternative solutions.

What are public folders?

Public folders are designed for shared access and provide an easy and effective way to collect, organise, and share information with other people in your work group or organisation. 

Public folders are available in the following Outlook clients:

  • Outlook on the web (formerly known as Outlook Web App) for Exchange 2016 or later

  • Supported versions of Outlook for Exchange server.

  • Outlook for Mac 2016 and Outlook for Mac for Office 365.

What does this mean for me?

Although public folders were generally used at the university we now have alternatives which fulfil the same function possibly even better. If you are still using the public folders, depending on what you use it for, we would suggest that you enquire with the IT Service Desk regarding an alternative solution.

What are the alternative solutions?

Room or venue bookings can be facilitated by requesting the creation of a Resource Mailbox. For group collaboration, a team within MS Teams would be suitable for that use case as it allows members of the team to collaborate on documents and keep track of communication within the team.

[ARTICLE BY BRADLEY VAN DER VENTER]

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Phasing out of generic IT email addresses

Wednesday, October 7th, 2020

Until now we have used a selection of generic email addresses for enquiries from staff and students. In previous years these mailboxes were attended to manually, but in recent years, with the implementation of the ICT Partner Portal, they have been set up to automatically log a request.

For example, if you emailed quote@sun.ac.za to enquire about hardware components, your email would automatically log a request for information on your name on our platform. Likewise, if you emailed help@sun.ac.za to contact the IT Service Desk, it would log a request on your name. 

However, soon this will no longer be the case. These generic addresses will be phased out gradually and the only way of requesting a service or information will be to log a request on the ICT Partner Portal. (Also see our FAQs on logging a request)

Above mentioned applies to the following email addresses:

help@sun.ac.za
helpinfo@sun.ac.za
software@sun.ac.za
quote@sun.ac.za
student@sun.ac.za
telecom@sun.ac.za
students@sun.ac.za
itkursus@sun.ac.za
ittd@sun.ac.za
portalhelp@sun.ac.za
pbk@sun.ac.za
csirt@sun.ac.za
soc@sun.ac.za
ithub@sun.ac.za

If you have any enquiries please log a request on our ICT Partner Portal.

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Microsoft Teams meeting recordings will now be saved to OneDrive and SharePoint

Wednesday, October 7th, 2020

What does this mean?

Microsoft has opted to change the storage space where new Teams meeting recordings are stored on, and served from, to OneDrive and SharePoint (ODSP),  instead of Microsoft Stream. This change will occur in the next few months and more information will be made available at a later date.

How does this affect Stellenbosch University?

This change impacts the organisation in several ways:

  • New features

The move to ODSP immediately unlocks long-awaited features including external and guest sharing, with improved transcription quality, speaker attribution, transcript content search, and other features to follow in 2021.

  • Meeting storage

Non-Channel meetings will be stored in the OneDrive of the person who clicked the record button in a special folder labelled “Recordings” – that sits at the top of the recorder’s OneDrive. Channel meetings will be stored in a folder labelled “Recordings” under a folder named after the channel under the Team’s document library.

  • Permissions

All meeting invitees – except for external users – in non-channel meetings will automatically get a shared link to access the meeting recording. External users will need to be explicitly added to the shared list by the meeting organiser or the person that clicked the record button. For Channel meetings, permissions will be inherited from the owners and members list in the channel.

What should I do to prepare?

For now, you as the user should do nothing. This is an automated process being implemented on a server level. We at IT will be testing these new features extensively before any implementation will be made on the user environment. More information will be communicated at a later date.

[ARTICLE BY BRADLEY VAN DER VENTER]

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