“Pearls Before Swine is an American comic strip written and illustrated by Stephan Pastis, who was formerly a lawyer in San Francisco, California. It chronicles the daily lives of four anthropomorphic animals, Pig, Rat, Zebra, and Goat, as well as a number of supporting characters. Pastis has said each character represents an aspect of his own personality and world view.” (SOURCE: Wikipedia)
Two weeks ago we introduced you to
“IT Helpdesk, good afternoon!” Most people on campus are greeted this way when they call the IT Service Desk. But for Quinton Luiters it’s become such an automatic response, he even answers his home phone in the same way – much to the amusement of his wife.We’ve found a few interesting calls, recorded by http://www.callcentrehelper.com/. Luckily we know our own users are much more clued up than these ones!
Tech Support: “I need you to right-click on the Open Desktop.”
Customer “Ok.”
Tech Support: “Did you get a pop-up menu?”
Customer: “No.”
Tech Support: “Ok. Right click again. Do you see a pop-up menu?”
Customer “No.”
Tech Support:: “Ok, sir. Can you tell me what you have done up until this
point?”
Customer: “Sure, you told me to write ‘click’ and I wrote ‘click’.”
Customer: “I received the software update you sent, but I am still getting the same error message.”
Tech Support:: “Did you install the update?”
Customer: “No. Oh, am I supposed to install it to get it to work?”
Customer:: “I’m having trouble installing Microsoft Word.”
Tech Support:: “Tell me what you’ve done.”
Customer: “I typed ‘A:SETUP’.”
Tech Support:: “Ma’am, remove the disk and tell me what it says.”
Customer:: “It says ‘[PC manufacturer] Restore and Recovery disk’.”
Tech Support:: “Insert the MS Word setup disk.”
Customer:: “What?”
Tech Support: “Did you buy MS word?”
Customer: “No…”
Customer:: “Do I need a computer to use your software?”
Tech Support:: ?!%#$
Tech Support:: “Ok, in the bottom left hand side of the screen, can you see the ‘OK’ button displayed?”
Customer: “Wow. How can you see my screen from there?”
Tech Support:: “Type ‘A:’ at the prompt.”
Customer:: “How do you spell that?”
Tech Support:: “What operating system are you running?”
Customer: “Pentium.”
Customer: “I have Microsoft Exploder.”
Customer: “How do I print my voicemail?”
Customer: “You’ve got to fix my computer. I urgently need to print document, but the computer won’t boot properly.”
Tech Support: “What does it say?”
Customer: “Something about an error and non-system disk.”
Tech Support: “Look at your machine. Is there a floppy inside?”
Customer: “No, but there’s a sticker saying there’s an Intel inside.”
Tech Support:: “What does the screen say now?”
Customer: “It says, ‘Hit ENTER when ready’.”
Tech Support:: “Well?”
Customer: “How do I know when it’s ready?”
Customer:My broadband is not working.
Tech Support: What exactly is happening when you try to access the internet.
Customer:#$%@..I have nothin to do with the internet. I SAID MY BROADBAND IS NOT WORKING.
If you see someone wandering around campus, occasionally blurting out “Ok Glass!” , don’t be too worried. He’s probably one of the lucky ones who recently acquired a pair of Google Glass.