Due to a great demand for networkpoints in 2015, as well as the start of the ICT Network Improvement Project, a backlog in providing networkpoints developed.

Consequently Information Technology and Facilities Management were compelled to review the process. To create a larger capacity, we will also use external consultants and contractors to facilitate network installations.

KKW procedures for network points
At the end of 2015, KKWs not processed, could have been cancelled. Therefore, it might be necessary to submit another KKW if you still need a network installation. To establish if a KKW request is active or has been cancelled, send the KKW number to netinfra@sun.ac.za and we will answer your query as soon as possible.

On the basis of the KKW, Facilities management will generate a work order for IT requesting the networkpoint installation. IT will then appoint a consultant to investigate and coordinate the installation.

Issues with existing networkpoints still have to be logged at the IT Service Desk. More information on network installation procedure.

We are confident that this new process will lead to a more satisfactory service.