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IT HUB

[:en]One-on-one consultation service available for staff[:af]Een-tot-een konsultasiediens vir personeel[:]

Thursday, October 26th, 2017

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The IT Hub, centrally located in the heart of campus, under the bridge connecting Admin A and Admin B, now offers a one-on-one consultation room for staff with a professional technician.

The IT User Consultation room, room 1021, situated inside The IT Hub is private and allows you the time to ask the technician questions while you are being assisted.

The scheduled time slot is 8:00am – 16:30pm, Mondays to Fridays.

When a technician calls you after you have logged a call, you are then welcome to request a meeting in the consultation room. Every call is important to us, however, calls will be prioritized accordingly.

We hope you find this service beneficial.

ITHUB
STELLENBOSCH CAMPUS 

PHONE: 021 808 9289
EMAIL: ithub@sun.ac.za

[:af]

Die IT Hub, sentraal geleë in die hartjie van kampus, onder die brug wat Admin A aan Admin B verbind, bied nou ook `n een-tot-een konsultasiediens met `n professionele tegnikus aan.

Die IT Gebruikerskonsultasie lokaal, kamer 1021, is privaat geleë in die ITHUB en bied aan personeel die geleentheid en tyd om aan `n tegnikus vrae te vra terwyl jy gehelp word.

Die beskikbare tye vir die konsultasielokaal is vanaf 8:00vm – 16:30nm, Maandae tot Vrydae.

Wanneer `n tegnikus u kontak nadat u `n insident aangemeld het, kan u `n konsultasie versoek. Hoewel elke gebruiker se versoek vir ons belangrik is, hanteer ons versoeke volgens prioriteit. 

Ons hoop hierdie diens sal van waarde wees vir ons kliënte.

ITHUB
STELLENBOSCH-KAMPUS

FOON: 021 808 9289
E-POS: ithub@sun.ac.za

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[:en]A few steps closer[:af]`n Paar treë nader[:]

Thursday, September 28th, 2017

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Up to now, the IT HUB has mainly been a central point for students to have their tech-related problems sorted out. However, since the main IT building moved further away from campus two years ago, many of our clients felt that the offices are too far away or inaccessible to visit. 

We are happy to announce that all staff can drop off their PCs and devices at the IT HUB.  However, it is important that any request is logged at the IT Service Desk or on ServiceNow first. Due to limited capacity, it’s not possible to immediately assist users without arrangement. After the request has been logged, the technician assigned to your request will contact you and make further arrangements.  

You will find the IT HUB in Admin A, just off the Rooi Plein with the entrance under the pedestrian bridge between Admin A and B. (next to Photographic Services)

If you are unsure which services we provide, please consult our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.

CONTACT US

Tel:  021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni

[:af]

Tot onlangs kon slegs studente hulle toestelle na die IT HUB bring vir hulp. Sedert die hoof IT-gebou twee jaar gelede egter verder weg van kampus geskuif het, het baie van ons kliënte gevoel dat ons kantore te ver of nie toeganklik is nie.  

Om hierdie rede is ons bly om aan te kondig dat alle personeel nou hulle rekenaars en toestelle by die IT HUB kan afgee. Dis egter belangrik dat enige versoeke eers aangemeld word by ons IT Dienstoonbank of op ServiceNow. Weens beperkte kapasiteit is die nie moontlik om gebruikers onmiddellik te help sonder dat reëlings eers getref is nie. Nadat die versoek aangemeld is, sal die tegnikus waaraan die versoek toegeken is die gebruiker kontak en verdere reëlings tref. 

Die IT HUB is geleë in Admin A, langs die Rooi Plein met `n ingang onder die voetgangersbrig tussen Admin A en B. (langs Fotografiese Dienste)

As jy onseker is oor watter dienste ons lewer, kyk gerus na ons  Dienskatalogus en as jy braaf genoeg is, kyk of jy jouself kan help met ons  Self-help wiki.

KONTAK ONS

Tel:  021-808 4367
Skype: ITStellenUni
E-pos: helpinfo@sun.ac.za (vir algemene navrae) or help@sun.ac.za (om `n versoek aan te meld)
Twitter: @itstellenuni

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[:en]IT HUB – staff welcome[:af]IT HUB – personeel welkom[:]

Monday, January 18th, 2016

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IT-map

Why endure the heat to carry your PC to the IT main office on the other side of campus? Rather head straight to the IT HUB in Admin A, just off the Rooiplein where basic services will also be provided to staff.

All equipment will still be serviced at the main IT building, but minor adjustments, for example registering a personal device on the network, passwords, etc. can be done at the IT HUB.

Staff’s personal devices can also be handled at the IT HUB or IT Main building and staff can register 5 mac addresses (e.g. smart phones, tablets and laptops) on the network. These devices will receive limited support at the IT HUB.

CONTACT US

Tel:  021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni

Full instructions on how to log an error are available here. Please supply the correct information otherwise the call will not register on the system.

All our services are listed on our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.

 

[:af]

Hoekom die hitte aandurf om jou rekenaar na IT se hoofgebou, op die uithoeke van kampus, te dra? Klop eerder aan by die IT HUB in Admin A, waar daar deesdae ook basiese dienste aan personeel verskaf word. 

IT-map

Alle toerusting word steeds herstel by die hoof IT-gebou, maar kleiner funksies soos die registrasie van toestelle, wagwoorde, ens. kan onmiddellik by die IT HUB gedoen word.

Personeel se persoonlike toerusting kan ook hanteer word by die IT HUB of IT Hoofgebou en personeel kan 5 persoonlike toestelle (byvoorbeeld slimfone, tablette en skootrekenaars) op die netwerk registreer. Beperkte ondersteuning sal aan die toestelle gebied word. 

KONTAK ONS

Tel:  021-808 4367
Skype: ITStellenUni
E-pos: helpinfo@sun.ac.za (vir algemene navrae) of help@sun.ac.za (om ʼn fout aan te meld)
Twitter: @itstellenuni

Kliek hier vir instruksies om ʼn fout te rapporteer. Verskaf asseblief die korrekte inligting anders sal die versoek nie op die stelsel aangeteken kan word nie.  

Al ons dienste is gelys op ons Dienskatalogus en as jy braaf genoeg is, kan jy ook gebruik maak van ons  Self-help wiki

 

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[:en]IT HUB – your one-stop[:af]IT HUB – jou eenstop [:]

Wednesday, December 2nd, 2015

[:en]

IT-mapDid you know that you can drop your PC off at the IT HUB, on central campus, instead of dragging it all the way to the main IT building?

All equipment will still be serviced at the main IT building, but minor adjustments, for example registering a personal device on the network, passwords, etc. can be done at the IT HUB.

Staff’s personal devices will be handled at the IT HUB or IT Workshop and staff can register 5 mac addresses (e.g. smart phones, tablets and laptops) on the network. These devices will receive limited support at the IT HUB.

kaartCONTACT US

Tel:  021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni

Google Maps

Full instructions on how to log an error are available here. Please supply the correct information otherwise the call will not register on the system.

All our services are listed on our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.

[:af]

IT-mapHet jy geweet jy kan jou rekenaar by die IT HUB, wat sentraal op kampus geleë is, afgee in plaas van om dit na die hoof IT-gebou te bring?

Personeel kan hul toerusting by die IT HUB afgee en sal bygestaan kan word met sekere funksies. Alle toerusting word steeds herstel by die hoof IT-gebou, maar kleiner funksies soos die registrasie van toestelle, wagwoorde, ens. kan onmiddellik by die IT HUB gedoen word.

Personeel se persoonlike toerusting kan hanteer word by die IT HUB of IT-werkswinkel en personeel kan 5 persoonlike toestelle (byvoorbeeld slimfone, tablette en skootrekenaars) op die netwerk registreer. Beperkte ondersteuning sal aan die toestelle gebied word. 

kaart

KONTAK ONS

Tel:  021-808 4367
Skype: ITStellenUni
E-pos: helpinfo@sun.ac.za (vir algemene navrae) of help@sun.ac.za (om ʼn fout aan te meld)
Twitter: @itstellenuni

Google-kaarte

Kliek hier vir instruksies om ʼn fout te rapporteer. Verskaf asseblief die korrekte inligting anders sal die versoek nie op die stelsel aangeteken kan word nie.  

Al ons dienste is gelys op ons Dienskatalogus en as jy braaf genoeg is, kan jy ook gebruik maak van ons  Self-help wiki

 

[:]

Our new addressOns nuwe adres

Friday, September 18th, 2015

After a week of moving offices, the IT division is settled into a new building. Since mid September we are no longer located in the Engineering complex, but in a brand-new building located between Facilities Management and the Maintenance division. You can read more about our new, green home here and also in September’s issue of Kampusnuus. (Also see contact information below)

After a brief period of down-time last week during the move, we are now completely up and running and once again. We’d like to thank our loyal clients for their continuous support and also patience during this short period.

IT-mapPlease take note that the IT HUB, on central campus, (see map right) will from now on be IT’s main service centre.

Staff can drop their equipment off at the IT HUB. All equipment will still be serviced at the main IT building, but minor adjustments, for example registering a personal device on the network, passwords, etc. can be done at the IT HUB.

Staff’s personal devices will be handled at the IT HUB or IT Workshop and staff can register 5 mac addresses (e.g. smart phones, tablets and laptops) on the network. These devices will receive limited support at the IT HUB.

CONTACT US

Tel:  021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni

Google Maps

Full instructions on how to log an error is available here. Please supply the correct information otherwise the call will not register on the system.

All our services are listed on our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.

Na `n week van kantore verskuif, is die IT-afdeling uiteindelik ingetrek in `n nuwe gebou. Vanaf middel-September sal julle ons nie meer in die Ingenieursfakulteit-kompleks kry nie. IT word nou gehuisves in `n splinternuwe gebou tussen Fasiliteitsbestuur en Instandhouding. Jy kan hier meer lees oor ons nuwe, groen gebou en ook in September se uitgawe van die Kampusnuus. (Sien ook die volledige kontakinligting onder)

Na `n kort aftydperk verlede week gedurende die trek, is ons nou weer volledig operasioneel. Ons wil graag ons getroue kliënte bedank vir hulle volhoue ondersteuning en ook geduld gedurende die kort tydperk.

IT-mapNeem kennis dat `n spesiaal-geallokeerde sentrum, die IT HUB, voortaan die sentrale dienssentrum vir IT sal wees. 

Personeel kan dus hul toerusting by die IT HUB afgee en sal bygestaan kan word met sekere funksies. Alle toerusting word steeds herstel by die hoof IT-gebou, maar kleiner funksies soos die registrasie van toestelle, wagwoorde, ens. kan onmiddellik by die IT HUB gedoen word.

Personeel se persoonlike toerusting kan hanteer word by die IT HUB of IT-werkswinkel en personeel kan 5 persoonlike toestelle (byvoorbeeld slimfone, tablette en skootrekenaars) op die netwerk registreer. Daar sal beperkte ondersteuning aan die toestelle gebied word. 

kaart

KONTAK ONS

Tel:  021-808 4367
Skype: ITStellenUni
E-pos: helpinfo@sun.ac.za (vir algemene navrae) or help@sun.ac.za (om `n fout aan te meld)
Twitter: @itstellenuni

Google-kaarte

 Kliek hier vir instruksies oor hoe om `n fout te rapporteer. Verskaf asseblief die korrekte inligting anders sal die versoek nie op die stelsel geregistreer kan word nie.  

Al ons dienste is gelys op ons Dienskatalogus en as jy braaf genoeg is, kan jy ook gebruik maak van ons  Self-help wiki.