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servicenow

[:en]ServiceNow is ready to use[:af]ServiceNow is gereed vir gebruik[:]

Friday, April 21st, 2017

[:en]

Information Technology (IT) recently implemented ServiceNow, a new request and incident logging system for SU staff and students.

Our first step was to register all staff on the system. If you haven’t done this yet, please go to www.sun.ac.za/infoteg, click on Register for ServiceNow and log in. Once logged in, you are automatically registered.

ServiceNow is ready for you to use. We’d like to encourage you to use the Self Service function as much as possible to save you time and improve IT services. It can be used to:

1. log IT related incidents or requests,
2. track the progress of your requests,
3. get quotes on IT hardware and related items and
4. find IT related information.

FAQS

1. Who needs to register for ServiceNow?
All staff and students have to register if you want to use this powerful tool.
2. How do I register?
Follow the link and log in with your SU username and password.
3. How do I log an incident? Click here.
4. How do I log a request? Click here.
5. How do I track my incidents and requests? Click here.

If you still have questions after you’ve registered, please contact the IT Service Desk at 021 808 4367.

[:af]

Informasietegnologie (IT) het onlangs ʼn nuwe versoek- en insidentrapporteringstelsel, ServiceNow, implementeer vir US-personeel en -studente.

Die eerste stap was om alle personeel te registreer op die stelsel. Indien jy nog nie registreer het nie, gaan asb. na www.sun.ac.za/infoteg, kliek op die Register for ServiceNow opsie en teken aan. Sodra jy aangeteken het, is jy outomaties registreer.

ServiceNow is nou gereed vir gebruik. Ons wil jou graag aanmoedig om sover moontlik die Self Service opsie te gebruik om jou tyd te bespaar en IT-diens te verbeter. Jy kan Self Service gebruik om:

1. IT-verwante insidente of versoeke te rapporteer,
2. die vordering van jou versoeke na te gaan,
3. kwotasies vir IT hardeware en verwante items en
4. IT-verwante inligting te kry.

FAQS

1. Wie moet registreer vir ServiceNow?
Alle personeel en studente wat van hierdie kragtige hulpmiddel gebruik wil maak.
2. Hoe registreer ek?
Volg hierdie skakel en teken aan met jou US gebruikersnaam en wagwoord.
3. Hoe meld ek ʼn insident aan? Kliek hier.
4. Hoe meld ek ʼn versoek aan? Kliek hier.
5. Hoe volg ek my insidente en versoeke op? Kliek hier.

Indien jy steeds vrae het nadat jy registreer het, kontak asseblief die IT Dienstoonbank by 021 808 4367.

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[:en]Register for ServiceNow[:af]Registreer vir ServiceNow[:]

Wednesday, April 5th, 2017

[:en]

Information Technology (IT) will soon implement ServiceNow, a new request logging system for all SU staff and students. However, to register you need to follow a simple registration process. Please go to www.sun.ac.za/infoteg and click on the Register for ServiceNow button.

ServiceNow is a one-stop service to keep track of all your IT related requests. This multi-functional platform will enable us to streamline services for our clients, ensuring greater efficiency.

With ServiceNow, you or someone on your behalf, can submit your request online within seconds. You can log incidents, request IT services, search a knowledge base, and track progress on your requests. All these functions can be performed from any type of device, at any time, on a web-based IT self-service portal or Android or iPhone app.

Please take note that this process is only to register. After you logged in, you can close the web page again. We ask that you try not to log any requests, as we want to give everybody a chance to register before going live. When the registration process of users has been completed, we will notify you via e-mail and newsletter and you can start using the system.

If you have any questions, please contact the IT Service Desk at 021 808 4367 or help@sun.ac.za.

 

[:af]

Informasietegnologie (IT) implementeer binnekort ServiceNow, ʼn nuwe versoekrapporteringstelsel vir alle US-personeel en -studente. Dis egter nodig dat jy eers ʼn eenvoudige proses volg om te registreer. Gaan na www.sun.ac.za/infoteg en kliek op die Register for ServiceNow opsie.

ServiceNow is ʼn eenstopdiens waar jy kan tred hou met alle IT-verwante versoeke. Met hierdie multifunksionele platform kan ons dienste aan kliënte meer vaartbelyn uitgevoer word en ons ook meer effektief optree.

Binne sekondes kan jy, of iemand namens jou, jou versoek aanlyn plaas. Jy kan versoeke aanteken, IT-dienste aanvra, jou versoekstatus nagaan en ʼn kennisdatabasis raadpleeg. Al hierdie funksies is beskikbaar vanaf enige toestel, enige tyd, met behulp van ʼn webgebaseerde IT selfdiensportaal of Android en iOS toepassings.

Neem kennis dat hierdie slegs die prosedure vir registrasie is. Sodra jy aangeteken het, kan jy weer die webblad toemaak. Ons vra dat jy sal probeer om nog nie versoeke aan te teken nie, aangesien ons eers vir almal ʼn kans wil gee om te registreer voordat ons die stelsel lewendig maak. Wanneer die registrasieproses van gebruikers voltooi is, sal ons jou per e-pos en nuusbrief in kennis stel en kan jy die stelsel begin gebruik.

Vir enige navrae of terugvoer, kontak gerus die IT Dienstoonbank by 021 808 4367 of help@sun.ac.za

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