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sunlearn

[:en]SUNLearn support for students[:]

Thursday, April 1st, 2021

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Are you a Matie? Then you use SUNLearn.

Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from 09h00-17h00.

Do you need assistance with:

  • SUNLearn access and log in issues?
  • Basic SUNLearn site navigation?
  • Accessing courses and course materials?
  • Knowing what to expect when your assessments are due?
  • Struggling to submit an assignment or find your Turnitin report?

Then set up an appointment today by sending an email to: angunge@sun.ac.za

We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.

To make a booking for individualised SUNLearn assistance and support, please email angunge@sun.ac.za

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[:en]Access to SUNLearn and other systems[:af]Toegang tot SUNLearn en ander stelsels[:]

Monday, December 3rd, 2018

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Over the past weekend a number of system failures were experienced. IT staff were called out and attended to the problems from Saturday. The most serious problems included:

• No access to SUNLearn (due to authentication system problems), resolved
• No access to exam venue lookup application on my.sun.ac.za, resolved
• Sun-e-HR authentication problems, resolved

The authentication system errors also had an impact on other systems on Saturday morning. These errors primarily affected access from outside the University campus.

The SUNLearn access problem was a serious concern for students preparing for exams, and was only solved by Sunday afternoon. Although now resolved, a temporary workaround for the exam venue issue was implemented: a list of exam venues was attached to a notification on SUNLearn.

IT apologises for the inconvenience caused by the system failures. For any inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

 

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Gedurende die afgelope naweek het enkele stelsels gefaal. IT-personeel is Saterdag uitgeroep om na die probleme om te sien. Die ernstigste probleme het die volgende ingesluit:

• Geen toegang na SUNLearn (weens aantekenprobleme), opgelos
• Geen toegang na die eksamenlokaal-toepassing op my.sun.ac.za, opgelos
• Sun-e-HR aantekenprobleme, opgelos

Die stelselsaantekenfoute het ook Saterdagoggend ʼn impak gehad op ander stelsels. Hierdie foute het hoofsaaklik toegang van buite die Universiteitskampus beïnvloed.

Die probleem met toegang tot SUNLearn was ʼn ernstige bekommernis vir studente wat besig was om voor te berei vir eksamens en kon eers teen Sondagmiddag opgelos word. Hoewel die probleem nou opgelos is, is ʼn tydelike oplossing vir die probleem met die eksamenlokaaltoepassing gevind — ʼn lys met die eksamenlokale is op SUNLearn as kennisgewing geplaas.

IT vra om verskoning vir die ongerief wat veroorsaak is deur die stelsels wat gefaal het. Vir enige navrae kontak asb. die IT Dienstoonbank by 021 808 4367 of meld ʼn versoek aan op die ICT Partner Portal.

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[:en]New SUNLearn mobile app available for download[:af]SUNLearn mobiele toepassing nou beskikbaar[:]

Wednesday, April 26th, 2017

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Information Technology has developed a new SUNLearn mobile app which is now available for download. The app can be downloaded for Android, as well as iOS devices. It can also be downloaded by scanning the QR code to the right.  

SUNLearn is Stellenbosch University’s blended-learning platform. It is an open source, powerful, flexible and mobile-ready blended learning platform for learning and teaching. The system is easy to learn and use for both staff and students and an extensive user guide is also available. 

The SUNLearn mobile app can be used to:

– browse the content of your courses, even when offline,
– receive instant notifications of messages and other events,
– quickly find and contact other people in your courses,
– upload images, audio, videos and other files from your mobile device,
– view your course grades, etc.

Full features can be seen here.

Students who are new to the system can go to the Student training link where they will find various resources, videos and self-help guides. Keep in mind that when you use the SUNLearn mobile app on campus via Maties WiFi or the network, you will not be charged for any data and you will not need Inetkey for access.

The SUNLearn support team can be reached at learn@sun.ac.za or 021-808 2222.

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Informasietegnologie het sopas `n nuwe SUNLearn mobiele toepassing ontwikkel en dit kan nou afgelaai word. Die toepassing is beskikbaar vir Android-, sowel as iOS-toestelle. Jy kan dit ook aflaai deur die QR-kode aan die regterkant te skandeer met jou foon.  

SUNLearn is Universiteit Stellenbosch se kragtige, oopbron platform vir gemengde leer en onderrig.  Die stelsel is maklik om te leer en kan deur beide personeel en studente gebruik word. `n Volledige gebruikersgids is ook beskikbaar. 

Die SUNLearn mobiele toepassing kan gebruik word om:

– die inhoud van jou kursusse na te gaan, selfs wanneer jy nie aanlyn is nie, 
– intydse kennisgewings van boodskappe of gebeure te ontvang,
– vinnig ander persone in jou kursusgroep op te spoor en te kontak,
– grafika, oudio, video en ander leêrs op te laai vanaf jou mobiele toestel,
– jou kursuspunte te sien, ens.

Volledige funksies kan hier gesien word.

Studente wat die stelsel vir die eerste keer gebruik, sal by die Student training skakel verskeie hulpbronne, videos en selfhelpgidse vind. Onthou dat die SUNLearn mobiele toepassing jou nie enige data gaan kos as jy op kampus d.m.v. Maties WiFi of die netwerk daarop aanteken nie. Jy het dus ook nie nodig om Inetkey oop te maak nie. 

Die SUNLearn ondersteuningspan kan bereik word by learn@sun.ac.za of 021-808 2222.

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