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Due to the increasing threat of cybercrime and in an attempt to strengthen the security of our campus devices and network, Information Technology will be performing regular scans of devices on the network to identify possible weaknesses. These scans will be done after hours and will have no impact on your work during the day.
If a device presenting a potential threat is identified, a request will be logged on ServiceNow, Information Technology’s call logging system. One of our IT representatives will then contact the user of the device to establish whether the device is up to date with the latest Windows updates, antivirus updates and if the software is up to date.
Do not be alarmed when an IT representative calls you and asks to update your SU work device. This process is for your own benefit and will not only protect our network, but also your device and your data.
We would appreciate it if you could assist us with safeguarding our network by regularly installing Windows updates and restarting your device after the updates in order to apply the updates.
We are also attempting to upgrade PCs with Windows 10 v1511 to the latest version – Windows 10 v1709. To find out which version of Windows 10 your PC is running, press Windows logo key + R, type winver, then select OK.
If you would like to upgrade your PC, please send an e-mail to the IT Service Desk at help@sun.ac.za to log a request.
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Weens die toenemende kubermisdaadrisiko en in ʼn poging om die sekuriteit van ons kampustoestelle en netwerk te versterk, sal Informasietegnologie gereeld toestelle op die netwerk skandeer om moontlike swakplekke te identifiseer. Hierdie proses sal na-ure plaasvind en geen impak hê op werk gedurende die dag nie.
Indien ʼn toestel identifiseer word as ʼn potensiële risiko, sal ʼn versoek aangeteken word op ServiceNow, Informasietegnologie se foutrapporteringstelsel. Een van ons IT-verteenwoordigers sal daarna die eienaar kontak om vas te stel of die toestel op datum is met die nuutste Windows en antivirus opdaterings, sowel as sagteware.
Moenie skrik as ʼn IT-verteenwoordiger jou skakel en vra om jou US-werktoestel op te dateer nie. Hierdie proses is tot jou voordeel en sal nie net ons netwerk beskerm nie, maar ook jou toestel en jou data.
Ons sal dit ook waardeer as jy ons kan help om ons netwerk te beskerm deur gereeld Windows-opdaterings te installeer en jou toestel af en aan sit sodat die nuwe opdatering toegepas kan word.
Terselfdertyd probeer ons ook rekenaars wat Windows 10 v1511 gebruik, opgradeer na die nuutste weergawe van Windows 10 v1709. Om uit te vind watter weergawe van Windows 10 op jou rekenaar is, druk die Windows logo sleutel + R, tik winver en kies OK.
Indien jy jou rekenaar wil opgradeer, meld asb. ʼn versoek aan deur ʼn e-pos te stuur aan die IT Dienstoonbank by help@sun.ac.za.
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