{"id":12923,"date":"2018-04-26T10:36:07","date_gmt":"2018-04-26T08:36:07","guid":{"rendered":"http:\/\/blogs.sun.ac.za\/it\/?p=12923"},"modified":"2018-05-03T12:43:29","modified_gmt":"2018-05-03T10:43:29","slug":"clear-the-clutter","status":"publish","type":"post","link":"https:\/\/blogs.sun.ac.za\/it\/2018\/04\/clear-the-clutter\/","title":{"rendered":"[:en]Clear the clutter[:af]Organiseer die rommel[:]"},"content":{"rendered":"

[:en]<\/p>\n

In June 2016 we were introduced to Office365, but do we really know how all the functions of this online mail service work?<\/p>\n

One such a function is the \u201cClutter Folder\u201d.\u00a0<\/strong><\/p>\n

We have had many students (and some staff) who have reported that \u201cemail was missing\u201d or that they were not receiving mail sent to them by mailing lists. While we initially thought that this was caused by users deleting mail or a problem with the email servers, an investigation revealed that in many cases the Clutter<\/em>\u00a0folder was the culprit.\u00a0<\/p>\n

As it was originally designed, the Clutter<\/em> folder was supposed to help users filter low-priority email, saving time for more important messages. Supposedly, the email server would keep track of the email users read and the ones they didn\u2019t and put them into the Clutter<\/em> folder. For all new students, as well as staff, the mailbox feature \u201cClutter\u201d is turned on. Once it is turned on, Clutter<\/em> is automatic.<\/p>\n

Because mail is left unread for a couple of days, Outlook 2016 starts sending a lot of mail to the Clutter<\/em> Folder, leaving students to complain that mail is not being delivered and \u201cimportant mail is missing\u201d. All the \u201cmissing\u201d mail is still there. It is just in the Clutter<\/em> Folder.<\/p>\n

The best solution is to disable the Clutter<\/em> folder entirely, so unread mail is not sent there. Here is how to do it:<\/p>\n

    \n
  1. Sign in to Outlook Web Access (http:\/\/www.sun.ac.za\/webmail<\/a>)<\/li>\n
  2. In the top right-hand corner, click the small cog icon. A sidebar will appear.<\/li>\n
  3. Near the bottom of the sidebar is a heading saying My App Settings.<\/strong><\/li>\n
  4. Click Mail<\/strong> underneath this and you will be taken to the Mail Options<\/strong> page.<\/li>\n
  5. On the left menu, underneath the Automatic Processing<\/strong> menu item, click Clutter.<\/strong><\/li>\n
  6. Uncheck<\/strong> the box that says Separate items identified as clutter<\/u><\/strong><\/li>\n
  7. Click the Save<\/strong> button at the top of the page.<\/li>\n<\/ol>\n

    Once the Clutter filter has been disabled, you can then move all your \u201cmissing\u201d mail in the Clutter Folder to your Inbox.\u00a0<\/p>\n

     <\/p>\n

    [Information supplied by David Wiles]<\/p>\n

     <\/p>\n

    [:af]<\/p>\n

    In Junie 2016 is ons bekendgestel aan Office365, maar weet ons regtig hoe al die aanlyn webdiens se funksies werk?<\/p>\n

    Een so \u0149\u00a0funksie is die\u00a0\u201cClutter\u201d l\u00eaer.\u00a0<\/strong><\/p>\n

    Sommige studente, en soms ook personeel, het\u00a0aangemeld dat hulle e-posse skielik verdwyn het of dat hulle nie e-posse kry wat vanaf verspreidingslyste\u00a0gestuur word nie. Aanvanklik het ons\u00a0gedink\u00a0gebruikers\u00a0vee per ongeluk die e-posse uit of dat daar\u00a0\u0149 probleem is met die e-posbedieners. Na verdere ondersoek\u00a0het ons egter\u00a0besef dat die\u00a0Clutter<\/em>-le\u00ear die skuldige is.<\/p>\n

    Die Clutter-funksie is oorspronklik\u00a0ontwerp om gebruikers te help om lae-prioriteit\u00a0e-posse te filter, sodoende tyd te spaar vir meer belangrike boodskappe. Die bediener\u00a0hou\u00a0dan rekord\u00a0van die e-posse wat gebruikers lees en die wat hulle nie lees nie en plaas dit in die Clutter<\/em>-l\u00eaer. Die funksie word outomaties aangesit vir nuwe studente en personeel. Sodra dit aangeskakel is, werk dit outomaties.\u00a0<\/p>\n

    Wanneer e-posse ongelees bly vir\u00a0\u0149 paar dae, begin Outlook 2016 meer en meer e-pos na\u00a0die Clutter<\/em>-le\u00ear stuur. Gebruikers maak gevolglik\u00a0die afleiding dat e-pos nie afgelewer\u00a0word nie en belangrike e-pos verdwyn. Gelukkig is al die e-posse steeds beskikbaar, dis net in die\u00a0Clutter<\/em>-l\u00eaer.<\/p>\n

    Die beste\u00a0oplossing is om\u00a0Clutter<\/em>\u00a0heeltemal af te sit sodat\u00a0ongeleesde\u00a0e-posse nie daarheen versend word nie. Dis hoe jy dit kan doen:\u00a0<\/p>\n

      \n
    1. Teken aan by Outlook se Webtoegang (http:\/\/www.sun.ac.za\/webmail<\/a>)<\/li>\n
    2. Kliek op die klein rat-ikoon in die regterhandse hoek. \u0149 Sy-staaf sal verskyn.<\/li>\n
    3. Naby die onderpunt van die sy-staaf is \u0149 opskrif\u00a0wat s\u00ea\u00a0My App Settings.<\/strong><\/li>\n
    4. Kliek\u00a0Mail<\/strong>\u00a0daaronder en dit sal jou herlei na die\u00a0Mail Options<\/strong>\u00a0bladsy.<\/li>\n
    5. Op die linkerkantse\u00a0spyskaart, onder\u00a0Automatic Processing, <\/strong>kliek op\u00a0<\/strong>Clutter.<\/strong><\/li>\n
    6. Verwyder die merkie in die boksie\u00a0wat s\u00ea\u00a0Separate items identified as clutter<\/u><\/strong><\/li>\n
    7. Kliek die\u00a0Save-<\/strong>knoppie\u00a0onderaan die bladsy.<\/li>\n<\/ol>\n

      Sodra die Clutter<\/em> filter afgesit is, kan jy al jou\u00a0“verlore” e-posse weer terugskuif\u00a0na jou Inbox.\u00a0<\/em><\/p>\n

      [Inligting verskaf deur David Wiles]<\/p>\n

       <\/p>\n

      [:]<\/p>\n","protected":false},"excerpt":{"rendered":"

      [:en] In June 2016 we were introduced to Office365, but do we really know how all the functions of this online mail service work? One such a function is the \u201cClutter Folder\u201d.\u00a0 We have had many students (and some staff) who have reported that \u201cemail was missing\u201d or that they were not receiving mail sent […]<\/p>\n","protected":false},"author":259,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20382,48737],"tags":[],"class_list":["post-12923","post","type-post","status-publish","format-standard","hentry","category-email","category-tips-2"],"publishpress_future_action":{"enabled":false,"date":"2026-05-08 18:13:32","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/12923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/users\/259"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/comments?post=12923"}],"version-history":[{"count":6,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/12923\/revisions"}],"predecessor-version":[{"id":12935,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/12923\/revisions\/12935"}],"wp:attachment":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/media?parent=12923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/categories?post=12923"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/tags?post=12923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}