{"id":13272,"date":"2018-10-04T09:50:24","date_gmt":"2018-10-04T07:50:24","guid":{"rendered":"http:\/\/blogs.sun.ac.za\/it\/?p=13272"},"modified":"2019-02-28T12:13:05","modified_gmt":"2019-02-28T10:13:05","slug":"new-look-for-sun-partner-portal-2","status":"publish","type":"post","link":"https:\/\/blogs.sun.ac.za\/it\/2018\/10\/new-look-for-sun-partner-portal-2\/","title":{"rendered":"[:en]New IT online request service[:af]Nuwe IT aanlynversoekstelsel[:]"},"content":{"rendered":"

[:en]<\/p>\n

Information Technology recently implemented a new, user-friendly request and incident logging system for staff and students. Our aim was to deploy the system in such a way that you weren\u2019t affected and the process of logging calls remained simple. The only difference is our new, clean and user-friendly look. We would like to encourage you to make use of the online logging system,<\/a>\u00a0also known as the ICT Partner Portal,\u00a0<\/strong>to ensure faster service.\u00a0<\/p>\n

Log in on our ICT Partner Portal at servicedesk.sun.ac.za<\/a>.<\/strong><\/p>\n

The ICT Portal is the central point where you can easily log your IT-related issues without\u00a0calling the IT Service Desk. Here you will also be able to keep\u00a0track of the progress of your requests online.<\/p>\n

As soon as you request a service or log an incident or error, the system automatically assigns a call number. The call number will appear in future email correspondence and updates related to your call. This will ensure that calls are grouped together and the information is easier\u00a0accessible\u00a0and better integrated.\u00a0<\/p>\n

Even though the platform interface looks different, you will be able to perform the same actions as before. Staff and students are automatically registered as users \u2013 you only need to log on at servicedesk.sun.ac.za<\/a> with your SU username and password.<\/p>\n

This is what the new interface looks like:<\/p>\n

\"\"<\/a><\/p>\n

Alternatively, if you prefer not to use the online logging service, you can\u00a0send an email to help@sun.ac.za<\/a>.\u00a0This will automatically log your request on our system. <\/strong>Keep in mind that if you use this method, it will take slightly longer to attend to your call as a helpdesk agent has to classify it first.<\/p>\n

If you’ve recently requested a service by sending an email you might have noticed that the confirmation email looks slightly\u00a0different. Your email will include a reference number, for example, ICT-123, your name and links to view your request. By clicking on the link, you will be diverted to the ICT portal where you can view the status of your request and leave a comment for the technician working on your request.<\/p>\n

This is what the new email from IT will look like when you request a service:<\/p>\n

\"\"<\/a><\/p>\n

For any additional enquiries, please contact the IT Service Desk at 021 808 4367<\/em>.<\/p>\n

[:af]<\/p>\n

Informasietegnologie het onlangs \u0149 nuwe, gebruikersvriendelike versoek en insident aanmeldingstelsel vir personeel en studente in werking gestel. Ons doelwit\u00a0was om die nuwe stelsel\u00a0op so \u0149 manier uit te rol\u00a0dat\u00a0julle nie\u00a0be\u00efnvloed word nie en die proses om versoeke aan te meld eenvoudig\u00a0bly. Die enigste verskil is \u0149 nuwe, skoon en gebruikersvriendelike uitleg. Ons wil\u00a0jou daarom ook aanmoedig\u00a0om voortaan gebruik te maak van die\u00a0aanlyn aanmeldingstelsel<\/a>, <\/strong>of te wel ICT Partner Portal,\u00a0<\/em>om vinniger diens te verseker.\u00a0<\/p>\n

Om dienste te versoek, teken aan op ons ICT Partner Portal<\/em> by\u00a0servicedesk.sun.ac.za<\/a>.<\/strong><\/p>\n

Die ICT-portaal\u00a0is die sentrale\u00a0punt waar\u00a0jy maklik\u00a0al jou\u00a0IT-verwante\u00a0versoeke\u00a0kan aanteken, sonder om die IT Dienstoonbank te kontak. Hier sal\u00a0jy ook kan aanlyn kan\u00a0tred hou\u00a0met die\u00a0vordering\u00a0van jou versoeke.\u00a0<\/p>\n

Sodra jy \u0149 diens versoek of \u0149 insident of fout aanmeld, sal die stelsel\u00a0outomaties\u00a0\u0149 versoeknommer aan jou toewys. Die versoeknommer verskyn ook in alle e-pos korrespondensie\u00a0en opdaterings\u00a0wat verband\u00a0hou met jou\u00a0versoek. Dit verseker dat verwante versoeke saam gegroepeer word en jou informasie makliker toeganklik en ge\u00efntegreer word.<\/p>\n

Alhoewel die platform se koppelvlak verskillend lyk as die vorige een, sal jy steeds dieselfde aksies kan uitvoer. Alle personeel en studente is outomaties\u00a0geregistreer as gebruikers\u00a0\u2013 teken net in\u00a0 by\u00a0servicedesk.sun.ac.za<\/a>\u00a0met jou US gebruikersnaam en wagwoord.<\/p>\n

Die nuwe\u00a0koppelvlak\u00a0lyk so:\u00a0<\/p>\n

\"\"<\/a><\/p>\n

Alternatiewelik, indien jy verkies om nie\u00a0die ICT-portaal\u00a0te gebruik nie, kan jy \u0149 e-pos stuur aan\u00a0help@sun.ac.za.<\/a><\/strong>\u00a0Die stelsel\u00a0sal outomaties\u00a0 \u0149\u00a0versoek aanteken in reaksie op die e-pos. Hou asseblief in gedagte dat\u00a0hierdie metode\u00a0moontlik\u00a0langer kan neem omdat\u00a0die versoek eers geklassifiseer moet word deur\u00a0\u0149 dienstoonbankagent.<\/p>\n

Indien jy onlangs\u00a0op hierdie\u00a0wyse diens versoek het, sou jy opgemerk\u00a0het dat die bevestiging e-pos verskillend lyk as voorheen. (sien voorbeeld\u00a0onder) Jou e-pos sal\u00a0\u0149 verwysingsnommer, byvoorbeeld ICT-123, jou\u00a0naam en\u00a0\u0149 skakel waarop jy kan kliek om jou\u00a0versoek te sien, insluit. Deur op die skakel\u00a0te kliek, sal jy herlei word na\u00a0die ICT-portaal\u00a0waar jy die na status van jou versoek kan kyk en ook kommentaar los vir die betrokke tegnikus.<\/p>\n

Die nuwe bevestiging e-pos lyk as volg:<\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

[:]<\/p>\n","protected":false},"excerpt":{"rendered":"

[:en] Information Technology recently implemented a new, user-friendly request and incident logging system for staff and students. Our aim was to deploy the system in such a way that you weren\u2019t affected and the process of logging calls remained simple. The only difference is our new, clean and user-friendly look. We would like to encourage […]<\/p>\n","protected":false},"author":259,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49,48737],"tags":[29,61991,61992,61993],"class_list":["post-13272","post","type-post","status-publish","format-standard","hentry","category-general","category-tips-2","tag-contact-us","tag-log-a-call","tag-log-a-request","tag-log-an-incident"],"publishpress_future_action":{"enabled":false,"date":"2026-07-31 10:46:00","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/13272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/users\/259"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/comments?post=13272"}],"version-history":[{"count":25,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/13272\/revisions"}],"predecessor-version":[{"id":13440,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/13272\/revisions\/13440"}],"wp:attachment":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/media?parent=13272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/categories?post=13272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/tags?post=13272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}