{"id":15437,"date":"2021-08-23T12:06:28","date_gmt":"2021-08-23T10:06:28","guid":{"rendered":"https:\/\/blogs.sun.ac.za\/it\/?p=15437"},"modified":"2021-10-04T09:50:14","modified_gmt":"2021-10-04T07:50:14","slug":"temporary-reduction-in-service-levels","status":"publish","type":"post","link":"https:\/\/blogs.sun.ac.za\/it\/2021\/08\/temporary-reduction-in-service-levels\/","title":{"rendered":"[:en]Service levels impacted by COVID[:af]Diensvlakke beinvloed deur COVID[:]"},"content":{"rendered":"<p>[:en]<\/p>\n<p>We have a number of positive COVID cases among our support staff. \u00a0In all probability our support service levels will be reduced until the affected staff are able to return to their normal duties.<\/p>\n<p>Only critical on-site support for staff will be possible as per appointment at the ICT Main Building.\u00a0During this period requests can still be logged on the\u00a0<a title=\"Original URL: https:\/\/servicedesk.sun.ac.za\/. Click or tap if you trust this link.\" href=\"https:\/\/eur03.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fservicedesk.sun.ac.za%2F&amp;data=04%7C01%7C%7Cd1b6b742cdf54aca106808d96612c5fd%7Ca6fa3b030a3c42588433a120dffcd348%7C0%7C0%7C637653053084389900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=iEy06eNzyupORJ4W4sp4aLpHzaacK3buJcECB7Wj5E0%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"Verified\" data-linkindex=\"5\">ICT Partner Portal<\/a>\u00a0and we will attend to them as quickly as possible.<\/p>\n<p>We apologise for the inconvenience.<\/p>\n<p>[:af]<\/p>\n<p>Weens \u2018n paar positiewe Covid gevalle onder ons IT ondersteuningspersoneel bestaan die moontlikheid dat ons ondersteunsdiensvlakke be\u00efnvloed gaan word totdat personeel kan terugkeer en hul take kan hervat.<\/p>\n<p>Slegs kritiese \u201cop-perseel\u201d ondersteuning vir personeel sal by die IKT hoofgebou per afspaak hanteer word.\u00a0Versoeke kan egter steeds aangeteken word by\u00a0<a title=\"Original URL: https:\/\/servicedesk.sun.ac.za\/. Click or tap if you trust this link.\" href=\"https:\/\/eur03.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fservicedesk.sun.ac.za%2F&amp;data=04%7C01%7C%7Cd1b6b742cdf54aca106808d96612c5fd%7Ca6fa3b030a3c42588433a120dffcd348%7C0%7C0%7C637653053084389900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=iEy06eNzyupORJ4W4sp4aLpHzaacK3buJcECB7Wj5E0%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"Verified\" data-linkindex=\"6\">ICT Partner Portal<\/a> en daar sal so gou moontlik daaraan aandag gegee word.<\/p>\n<p>Ons vra byvoorbaat om\u00a0verskoning vir enige ongerief.<\/p>\n<p>[:]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[:en] We have a number of positive COVID cases among our support staff. \u00a0In all probability our support service levels will be reduced until the affected staff are able to return to their normal duties. Only critical on-site support for staff will be possible as per appointment at the ICT Main Building.\u00a0During this period requests [&hellip;]<\/p>\n","protected":false},"author":259,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48738],"tags":[],"class_list":["post-15437","post","type-post","status-publish","format-standard","hentry","category-notices-2"],"publishpress_future_action":{"enabled":false,"date":"2026-07-27 23:09:25","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/15437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/users\/259"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/comments?post=15437"}],"version-history":[{"count":2,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/15437\/revisions"}],"predecessor-version":[{"id":15464,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/15437\/revisions\/15464"}],"wp:attachment":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/media?parent=15437"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/categories?post=15437"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/tags?post=15437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}