We’ve found a few interesting calls, recorded by http:\/\/www.callcentrehelper.com\/. Luckily we know our own users are much more clued up than these ones!<\/span><\/p>\n Tech Support: \u201cI need you to right-click on the Open Desktop.\u201d Customer:: \u201cI\u2019m having trouble installing Microsoft Word.\u201d Customer:: \u201cDo I need a computer to use your software?\u201d Tech Support:: \u201cWhat operating system are you running?\u201d Customer: \u201cI have Microsoft Exploder.\u201d<\/p>\n Customer: \u201cHow do I print my voicemail?\u201d<\/p>\n Customer: \u201cYou\u2019ve got to fix my computer. I urgently need to print document,\u00a0but the computer won\u2019t boot properly.\u201d Tech Support:: \u201cWhat does the screen say now?\u201d Customer:My broadband is not working. Ons het `n paar interessante oproepe opgespoor op\u00a0http:\/\/www.callcentrehelper.com\/. Gelukkig weet ons ons eie US-gebruikers is baie slimmer as hierdie klompie!<\/span><\/p>\n Tech Support: \u201cI need you to right-click on the Open Desktop.\u201d Customer:: \u201cI\u2019m having trouble installing Microsoft Word.\u201d Customer:: \u201cDo I need a computer to use your software?\u201d Tech Support:: \u201cWhat operating system are you running?\u201d Customer: \u201cI have Microsoft Exploder.\u201d<\/p>\n Customer: \u201cHow do I print my voicemail?\u201d<\/p>\n Customer: \u201cYou\u2019ve got to fix my computer. I urgently need to print document,\u00a0but the computer won\u2019t boot properly.\u201d Tech Support:: \u201cWhat does the screen say now?\u201d Customer:My broadband is not working. We’ve found a few interesting calls, recorded by http:\/\/www.callcentrehelper.com\/. Luckily we know our own users are much more clued up than these ones! Tech Support: \u201cI need you to right-click on the Open Desktop.\u201d Customer \u201cOk.\u201d Tech Support: \u201cDid you get a pop-up menu?\u201d Customer: \u201cNo.\u201d Tech Support: \u201cOk. Right click again. Do you see […]<\/p>\n","protected":false},"author":259,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-6211","post","type-post","status-publish","format-standard","hentry","category-general"],"publishpress_future_action":{"enabled":false,"date":"2026-05-22 04:59:18","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/6211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/users\/259"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/comments?post=6211"}],"version-history":[{"count":3,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/6211\/revisions"}],"predecessor-version":[{"id":6214,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/posts\/6211\/revisions\/6214"}],"wp:attachment":[{"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/media?parent=6211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/categories?post=6211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.sun.ac.za\/it\/wp-json\/wp\/v2\/tags?post=6211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nCustomer \u201cOk.\u201d
\nTech Support: \u201cDid you get a pop-up menu?\u201d
\nCustomer: \u201cNo.\u201d
\nTech Support: \u201cOk. Right click again. Do you see a pop-up menu?\u201d
\nCustomer \u201cNo.\u201d
\nTech Support:: \u201cOk, sir. Can you tell me what you have done up until this
\npoint?\u201d
\nCustomer: \u201cSure, you told me to write \u2018click\u2019 and I wrote \u2018click\u2019.\u201d
\nCustomer: \u201cI received the software update you sent, but I am still getting\u00a0the same error message.\u201d
\nTech Support:: \u201cDid you install the update?\u201d
\nCustomer: \u201cNo. Oh, am I supposed to install it to get it to work?\u201d<\/p>\n
\n
\nTech Support:: \u201cTell me what you\u2019ve done.\u201d
\nCustomer: \u201cI typed \u2018A:SETUP\u2019.\u201d
\nTech Support:: \u201cMa\u2019am, remove the disk and tell me what it says.\u201d
\nCustomer:: \u201cIt says \u2018[PC manufacturer] Restore and Recovery disk\u2019.\u201d
\nTech Support:: \u201cInsert the MS Word setup disk.\u201d
\nCustomer:: \u201cWhat?\u201d
\nTech Support: \u201cDid you buy MS word?\u201d
\nCustomer: \u201cNo\u2026\u201d<\/p>\n
\n
\nTech Support:: ?!%#$
\nTech Support:: \u201cOk, in the bottom left hand side of the screen, can you see\u00a0the \u2018OK\u2019 button displayed?\u201d
\nCustomer: \u201cWow. How can you see my screen from there?\u201d
\nTech Support:: \u201cType \u2018A:\u2019 at the prompt.\u201d
\nCustomer:: \u201cHow do you spell that?\u201d<\/p>\n
\n
\nCustomer: \u201cPentium.\u201d<\/p>\n
\n
\n
\n
\nTech Support: \u201cWhat does it say?\u201d
\nCustomer: \u201cSomething about an error and non-system disk.\u201d
\nTech Support: \u201cLook at your machine. Is there a floppy inside?\u201d
\nCustomer: \u201cNo, but there\u2019s a sticker saying there\u2019s an Intel inside.\u201d<\/p>\n
\n
\nCustomer: \u201cIt says, \u2018Hit ENTER when ready\u2019.\u201d
\nTech Support:: \u201cWell?\u201d
\nCustomer: \u201cHow do I know when it\u2019s ready?\u201d<\/p>\n
\n
\nTech Support: What exactly is happening when you try to access the internet.
\nCustomer:#$%@..I have nothin to do with the internet. I SAID MY BROADBAND IS NOT WORKING.<\/p>\n<\/div>\n
\nCustomer \u201cOk.\u201d
\nTech Support: \u201cDid you get a pop-up menu?\u201d
\nCustomer: \u201cNo.\u201d
\nTech Support: \u201cOk. Right click again. Do you see a pop-up menu?\u201d
\nCustomer \u201cNo.\u201d
\nTech Support:: \u201cOk, sir. Can you tell me what you have done up until this
\npoint?\u201d
\nCustomer: \u201cSure, you told me to write \u2018click\u2019 and I wrote \u2018click\u2019.\u201d
\nCustomer: \u201cI received the software update you sent, but I am still getting\u00a0the same error message.\u201d
\nTech Support:: \u201cDid you install the update?\u201d
\nCustomer: \u201cNo. Oh, am I supposed to install it to get it to work?\u201d<\/p>\n
\n
\nTech Support:: \u201cTell me what you\u2019ve done.\u201d
\nCustomer: \u201cI typed \u2018A:SETUP\u2019.\u201d
\nTech Support:: \u201cMa\u2019am, remove the disk and tell me what it says.\u201d
\nCustomer:: \u201cIt says \u2018[PC manufacturer] Restore and Recovery disk\u2019.\u201d
\nTech Support:: \u201cInsert the MS Word setup disk.\u201d
\nCustomer:: \u201cWhat?\u201d
\nTech Support: \u201cDid you buy MS word?\u201d
\nCustomer: \u201cNo\u2026\u201d<\/p>\n
\n
\nTech Support:: ?!%#$
\nTech Support:: \u201cOk, in the bottom left hand side of the screen, can you see\u00a0the \u2018OK\u2019 button displayed?\u201d
\nCustomer: \u201cWow. How can you see my screen from there?\u201d
\nTech Support:: \u201cType \u2018A:\u2019 at the prompt.\u201d
\nCustomer:: \u201cHow do you spell that?\u201d<\/p>\n
\n
\nCustomer: \u201cPentium.\u201d<\/p>\n
\n
\n
\n
\nTech Support: \u201cWhat does it say?\u201d
\nCustomer: \u201cSomething about an error and non-system disk.\u201d
\nTech Support: \u201cLook at your machine. Is there a floppy inside?\u201d
\nCustomer: \u201cNo, but there\u2019s a sticker saying there\u2019s an Intel inside.\u201d<\/p>\n
\n
\nCustomer: \u201cIt says, \u2018Hit ENTER when ready\u2019.\u201d
\nTech Support:: \u201cWell?\u201d
\nCustomer: \u201cHow do I know when it\u2019s ready?\u201d<\/p>\n
\n
\nTech Support: What exactly is happening when you try to access the internet.
\nCustomer:#$%@..I have nothin to do with the internet. I SAID MY BROADBAND IS NOT WORKING.<\/p>\n","protected":false},"excerpt":{"rendered":"