The Library and Information Service is pleased to announce the launch of an automated rules-based chatbot on the Library website. The chatbot, BuziBIB, has gone live at the start of July and can be accessed in the bottom right corner of the Library website, and floating on the top right corner on Library Search.

We have developed this service to be able to provide 24 hour library support to the University community. We will continually update the chatbot prompts and responses as this service gets more used. With any queries that BuziBIB cannot assist with, BuziBIB will give an option to submit a query to our in-house ticketing system for one of our librarians to assist you with, or in some cases, contact information for specific assistance.

With this new service, we hope to make the Library, our resources and our expertise more accessible to the University community. We welcome any feedback to improve BuziBIB!