Reactivate your network access before 1 April

Thursday, March 1st, 2018

Network access for staff will expire at the end of March, unless you reactivate your username. We suggest that you reactivate yours as soon as possible to ensure continuous access to internet and e-mail. Keep in mind that your line manager still has to approve your request before you are officially registered and able to work on the network. 

You will receive an e-mail from indicating that your username will expire soon (see the example below). Three notifications will be sent before the end of March. Alternatively you can go directly to the reactivation page.

Once logged into the reactivation page, you can select the services you want to activate.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services you want to register for and enter the necessary information. Select the appropriate options. Make sure the correct project code, if applicable, and cost centre, are entered. Click Accept and Reactivate. You should receive a notification stating that your request has been submitted, as well as a confirmation e-mail. 

The useradm website will indicate that the application still needs to be approved by the cost centre manager. When the cost centre manager approves the application, access will be extended to the end of March next year.

If you have completed these steps successfully and still receive e-mails from urging you to reactivate, please contact the IT Service Desk at 021 808 4367 or send an e-mail to It might be possible that your role as an employee might have expired.


Free Microsoft online training

Wednesday, February 28th, 2018

We would like to remind staff that free online training is available via the Microsoft portal.

The following training options are available:

OneDrive Excel
Word OneNote
PowerPoint Microsoft Teams
SharePoint Access
Yammer Planner
Outlook Visio

If you want to make use of this self-help training guides and videos, you can access it on the Office support site.  


Windows updates: for your own safety

Monday, February 26th, 2018

Due to the increasing threat of cybercrime and in an attempt to strengthen the security of our campus devices and network, Information Technology will be performing regular scans of devices on the network to identify possible weaknesses. These scans will be done after hours and will have no impact on your work during the day.

If a device presenting a potential threat is identified, a request will be logged on ServiceNow, Information Technology’s call logging system. One of our IT representatives will then contact the user of the device to establish whether the device is up to date with the latest Windows updates, antivirus updates and if the software is up to date. 

Do not be alarmed when an IT representative calls you and asks to update your SU work device. This process is for your own benefit and will not only protect our network, but also your device and your data.

We would appreciate it if you could assist us with safeguarding our network by regularly installing Windows updates and restarting your device after the updates in order to apply the updates. 

We are also attempting to upgrade PCs with Windows 10 v1511 to the latest version – Windows 10 v1709. To find out which version of Windows 10 your PC is running, press Windows logo key + R, type winver, then select OK.

If you would like to upgrade your PC, please send an e-mail to the IT Service Desk at to log a request.

Teach and Learn with MATLAB and Simulink

Wednesday, February 21st, 2018

Where Will MATLAB Take You Today?

Stellenbosch University has a Total Academic Headcount (TAH) license for MATLAB, Simulink, and add-on products. You may use these products for teaching, research, and learning. The license allows individuals to install the products on university-owned equipment, as well as personally owned computers.

Get Access Today:

OneDrive for Business: Anonymous file sharing

Monday, January 22nd, 2018

Information Technology recently assessed our OneDrive for Business platform to ensure that no security risks exist for our users and network. During this assessment we identified a number of users who are currently using the anonymous sharing function (“Anyone with the link can view and edit”) on OneDrive.

With anonymous file sharing there is no control or record of who has access to the shared files. Anybody who has the link can access and/or edit the files. This poses a security risk for the University and our users. For this reason we are compelled to switch off anonymous usage.

From Thursday, 1 February 2018 you will no longer be able to share files anonymously on OneDrive. Sharing will still be possible with internal and external users, but at a higher security level.

Guides on best practices for sharing files on OneDrive is available under the Office365 section or directly on this page. If you are have any enquiries, please contact the IT Service Desk by emailing or calling our Service Desk at 808 4367.


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