Language:
SEARCH

General

SCHEDULED MAINTENANCE: 7-10 September

Monday, August 27th, 2018

System maintenance is scheduled for the weekend of 7 ̶ 10 September from 17:00 on Friday afternoon until 08:00 on Monday morning.

Even though a large number of IT systems will be affected and subsequently any IT service could be interrupted, we will try our best to limit interruptions to a minimum. This does not mean all systems will be down during this time, but merely that a possibility for interruption exists.

For any enquiries please contact the IT Service Desk at 021 808 4367 or email helpinfo@sun.ac.za.

Photostat, laundry, meal and printer quotas

Monday, August 6th, 2018

As of Wednesday, 15 August, 2018 students will not be able to load quotas from their student accounts for copies, printing, laundry and meals.

To top up your quota after this date, you can do so by paying in cash at the cashiers at Student  Fees. 

For more information, please contact studentaccounts@sun.ac.za.

 

 

Before you leave …

Tuesday, July 31st, 2018

You’ve packed up your office, said goodbye to your colleagues and you are ready for your new job. But what happens to your sun email address, your data or any electronic services you used while working at Stellenbosch University? We have a few tips and instructions. 

As soon as your active role as staff expires, all your electronic services also terminate. This process is necessary to maintain a healthy and secure network and to ensure that unused, dormant accounts are not used for nefarious purposes by cybercriminals.

In other words, from the date when your service at SU is terminated, you no longer have an active role at the university and you can no longer use university services. In this event, you will receive an email from helpinfo@sun.ac.za informing you that your username will expire.

To ensure that you are prepared in advance, we also suggest you do the following at least three months before you leave the university:

  1. Create a new email address for yourself (if you don’t have one already) There are various options, for example, Gmail or Yahoo.
  2. Activate your Out of Office function on you sun.ac.za Outlook mailbox and indicate in the message what your new email address is, in case someone needs to contact you. 
  3. If you use your @sun address for your banking, Facebook, DSTV or iCloud accounts or any other services or social media, change it to your new email address. We would also like to urge you to keep your work-related and private emails separate. Rather create a private email address for your personal correspondence.
  4. If you have any personal data on your electronic work devices or network storage (G: or H: drive), remove it and store it on your own external hard drive or online cloud storage, for example, Google Drive or OneDrive
  5. Make sure that your relevant work-related data is accessible for further usage by your colleagues and the university after you leave. However, do NOT give your password to colleagues when you leave the university as this poses a security risk.
  6. If you need any assistance, contact Information Technology and one of our technicians can assist you.

Students who are graduating or terminating their studies can find the necessary information on this pamphlet compiled by the IT HUB.

Reactivate your network access before 1 April

Thursday, March 1st, 2018

Network access for staff will expire at the end of March unless you reactivate your username. We suggest that you reactivate yours as soon as possible to ensure continuous access to internet and e-mail. Keep in mind that your line manager still has to approve your request before you are officially registered and able to work on the network. 

You will receive an e-mail from helpinfo@sun.ac.za indicating that your username will expire soon. Three notifications will be sent before the end of March. Alternatively, you can go directly to the reactivation page.

Once logged into the reactivation page, you can select the services you want to activate.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services you want to register for and enter the necessary information. Select the appropriate options. Make sure the correct project code, if applicable, and cost centre, are entered. Click Accept and Reactivate. You should receive a notification stating that your request has been submitted, as well as a confirmation e-mail. 

The useradm website will indicate that the application still needs to be approved by the cost centre manager. When the cost centre manager approves the application, access will be extended to the end of March next year.

If you have completed these steps successfully and still receive e-mails from helpinfo@sun.ac.za urging you to reactivate, please contact the IT Service Desk at 021 808 4367 or send an e-mail to help@sun.ac.za. It might be possible that your role as an employee might have expired.

 

Free Microsoft online training

Wednesday, February 28th, 2018

We would like to remind staff that free online training is available via the Microsoft portal.

The following training options are available:

OneDrive Excel
Word OneNote
PowerPoint Microsoft Teams
SharePoint Access
Yammer Planner
Outlook Visio

If you want to make use of this self-help training guides and videos, you can access it on the Office support site.  

 

 

© 2013-2018 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.