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Before you leave …

Thursday, December 5th, 2019

The December holiday is here and we’re sure you, just like us, can’t wait to switch off your PC and start relaxing.  But before you leave, there are a few things you can do now to ensure that your return is seamless. Here are a few tips: 

  1. Activate your Out of Office function on your Outlook mailbox and indicate in the message when you will be available again in case someone needs to contact you. Also, indicate who will be responsible during your time away and add their email address to your Out of Office.
  2. Make sure that your relevant work-related data is accessible for usage by your colleagues while you are away. However, do NOT give your password to colleagues when as this poses a security risk.
  3. If your sun password might expire during your holiday, rather change it before you go. If it expires while you are away you will be locked out of your account and it will cause unnecessary stress to deactivate it in January. 
  4. If you receive a phishing email on your sun account over the holiday and clicked on links or typed in your username and password, your account may be compromised. Immediately change your password at and log a service request on the ICT Partner Portal. Your device will then be checked and scanned after the holiday (2 January) 
  5. Information Technology will also be closing, like the rest of the University, on 24 December and opening again on 2 January. If possible, please log your IT requests as soon as possible before you leave. If you have a critical problem, it might be difficult to assist you a day before you leave or on the last Friday since suppliers also close over the festive season.

Adobe licences update

Friday, November 29th, 2019

Users of Adobe Acrobat software may have noticed a pop-up notification stating that their licence will be expiring at the end of November.

This is an administration issue on Adobe’s side and can easily be rectified for you to continue working seamlessly. If you don’t update your licence, you will no longer be able to read or edit pdf documents with the Adobe Acrobat software.

To prevent this from happening, you can do one of the following:

  • Open the following link. You will be prompted to enter your username & password and the licenceupdate.exe file will, depending on your browser, either ask you to run/save or download automatically.
    1. If your browser prompts you to run/save, click run. You might get a notification that Windows considers the file to be unsafe, but you can click more info and click run anyway. Notices will pop up on your screen. In each instance, just click on Yes. The command window will display the new date when Acrobat will expire. Click any key to close the command window.
    2. If your browser automatically downloaded the file, browse to your download folder and double click the licenceupdate.exe file. Follow the steps described above.
  • If you can’t successfully execute the instructions above, please log a request with the subject “Update Adobe licence” on the ICT Partner Portal. Keep in mind that this option will mean a delay in response time. 



Eduroam Visitor Access (eVA)

Wednesday, November 6th, 2019

eVA (eduroam Visitor Access) is a new service which enables higher education and research institute visitors to access the secure and trusted eduroam Wi-Fi network. As additional identity management tool, eVA is a platform where visitors who only need temporary internet access can be registered in a simple and secure manner. 

What is it? 

eVA provides a mechanism that allows authorised staff at eduroam participating institutions to sponsor a visitor and issue temporary credentials to that person for a defined period. Designated eVA admin can determine who is eligible to sponsor visitors, and how long those visitors may gain access.

How does it work?

If you are interested in using eVA to register your department’s visitors, please log a request on the ICT Partner Portal. To simplify matters, this could typically be the same contact person as for SUNid and only one person per department or division.

Note that your line manager has to approve your request before we can assign you rights. Approval can also be done on the ITC Partner Portal.

What are the benefits?

  •  No other, additional registration, for example SUNid, is necessary to use this service.
  • Ease of use. Manuals and instructions are available online.
  • Visitor rights can be managed and limited.
  • Access expires automatically after the selected set date.
  • Records can be tracked and audited.

More information on eVA.

Internet outage: Feedback

Friday, October 4th, 2019

Early on Thursday morning we were notified by our internet provider, TENET, that there has been a break in internet connection between UWC and SUN. This caused an internet outage on the entire SU network for most of the morning.

Technicians were immediately dispatched to the site and after investigating, established that the infrastructure has been vandalised and the fibre cable cut. Maintenance then proceeded to replace the damaged equipment and restore connectivity. Unfortunately both primary and secondary links were compromised and also had to repair the backup link.

We apologise for the inconvenience and appreciate your patience. During incidents such as these please remember to follow our Twitter feed where we will post regular updates.


IT maintenance: Feedback

Friday, July 19th, 2019

During both the weekends of 18 June and 12 July Information Technology carried out essential maintenance on various servers and systems. In both cases we encountered problems which caused some systems and services to be unavailable over the weekend, as well as into the following week. These outages were mainly caused by ageing technology and complex inter-dependencies between systems which make 100% availability difficult to achieve.

All systems and services have since been restored and are all once again online. We realise that disruptions such as these impact directly on the productivity of, and services to, our staff and students and although we try to limit them to a minimum, sometimes complexity has unpredictable consequences. We apologise for the inconvenience during these downtimes and can assure you that we try our best to ensure optimal service.

For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal


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