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IT HUB

A few steps closer

Thursday, September 28th, 2017

Up to now, the IT HUB has mainly been a central point for students to have their tech-related problems sorted out. However, since the main IT building moved further away from campus two years ago, many of our clients felt that the offices are too far away or inaccessible to visit. 

We are happy to announce that all staff can drop off their PCs and devices at the IT HUB.  However, it is important that any request is logged at the IT Service Desk or on ServiceNow first. Due to limited capacity, it’s not possible to immediately assist users without arrangement. After the request has been logged, the technician assigned to your request will contact you and make further arrangements.  

You will find the IT HUB in Admin A, just off the Rooi Plein with the entrance under the pedestrian bridge between Admin A and B. (next to Photographic Services)

If you are unsure which services we provide, please consult our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.

CONTACT US

Tel:  021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni

IT HUB – staff welcome

Monday, January 18th, 2016

IT-map

Why endure the heat to carry your PC to the IT main office on the other side of campus? Rather head straight to the IT HUB in Admin A, just off the Rooiplein where basic services will also be provided to staff.

All equipment will still be serviced at the main IT building, but minor adjustments, for example registering a personal device on the network, passwords, etc. can be done at the IT HUB.

Staff’s personal devices can also be handled at the IT HUB or IT Main building and staff can register 5 mac addresses (e.g. smart phones, tablets and laptops) on the network. These devices will receive limited support at the IT HUB.

CONTACT US

Tel:  021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni

Full instructions on how to log an error are available here. Please supply the correct information otherwise the call will not register on the system.

All our services are listed on our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.

 

IT HUB – your one-stop

Wednesday, December 2nd, 2015

IT-mapDid you know that you can drop your PC off at the IT HUB, on central campus, instead of dragging it all the way to the main IT building?

All equipment will still be serviced at the main IT building, but minor adjustments, for example registering a personal device on the network, passwords, etc. can be done at the IT HUB.

Staff’s personal devices will be handled at the IT HUB or IT Workshop and staff can register 5 mac addresses (e.g. smart phones, tablets and laptops) on the network. These devices will receive limited support at the IT HUB.

kaartCONTACT US

Tel:  021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni

Google Maps

Full instructions on how to log an error are available here. Please supply the correct information otherwise the call will not register on the system.

All our services are listed on our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.

Our new address

Friday, September 18th, 2015

After a week of moving offices, the IT division is settled into a new building. Since mid September we are no longer located in the Engineering complex, but in a brand-new building located between Facilities Management and the Maintenance division. You can read more about our new, green home here and also in September’s issue of Kampusnuus. (Also see contact information below)

After a brief period of down-time last week during the move, we are now completely up and running and once again. We’d like to thank our loyal clients for their continuous support and also patience during this short period.

IT-mapPlease take note that the IT HUB, on central campus, (see map right) will from now on be IT’s main service centre.

Staff can drop their equipment off at the IT HUB. All equipment will still be serviced at the main IT building, but minor adjustments, for example registering a personal device on the network, passwords, etc. can be done at the IT HUB.

Staff’s personal devices will be handled at the IT HUB or IT Workshop and staff can register 5 mac addresses (e.g. smart phones, tablets and laptops) on the network. These devices will receive limited support at the IT HUB.

CONTACT US

Tel:  021-808 4367
Skype: ITStellenUni
E-mail: helpinfo@sun.ac.za (for general enquiries) or help@sun.ac.za (to log an error)
Twitter: @itstellenuni

Google Maps

Full instructions on how to log an error is available here. Please supply the correct information otherwise the call will not register on the system.

All our services are listed on our Service Catalogue and if you are brave enough, you can consult our Self-help wiki.

 

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