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Windows 10

The end of Windows 7

Wednesday, December 4th, 2019

After 10 years support Windows 7 came to an end on 14 January 2020.

How does this affect you?  

If you still use Windows 7, after January 14 your PC will no longer receive security updates or technical support from Microsoft. Subsequently your PC will pose a threat to the university’s network and we might have to remove it from the network in future for security reasons. This also means that you data will be unprotected, and you could potentially have no access to the network (in other words, no internet, email, etc.)

Therefore, if your PC is still running on Windows 7 or Windows 8.1 you will have to upgrade to Windows 10, an operating system which can provide the latest security updates to keep your data safe.  You can read more on Microsoft’s software life cycle on their site. 

Upgrades from Windows 7 & 8.1 to Windows 10 will be free for staff. To request this upgrade, please log a request on the  ICT Partner Portal(Windows 7 to Windows 10 upgrade) after which you will automatically receive and email. Please include the following information in the request: 

  1. the computer’s asset number
  2. device type
  3. contact numbers
  4. building name
  5. room number

Your device will be checked for an upgrade possibility as older equipment may need components for the upgrade, and this will be for the account of the department. There might also be a possibility that very old equipment or devices that do not meet the minimum requirements will not be able to be upgraded.  

If any other actions are needed, an IT technician will also contact you. 

IT will do the following without charge: 

  1. Guide you with work related data to be backed up to OneDrive
  2. Upgrade the operating system from Windows 7 & 8.1 to Windows 10 
  3. After the upgrade a technician can assist with if needed: Installing of non-standard campus related software such as SPSS, Statistica, etc., install printers.

You will have to pay for: 

  1. Backups of all data if and IT technician has to do the backup
  2. Hardware components necessary for the upgrade to Windows 10 

If IT is requested to backup data, the cost will be as follow: 

Less than 15GB – R1310-00 
More than 15GB – R2240-00 

Relevant articles on the end of Windows 7: 

Windows 10 upgrades currently ongoing

Thursday, August 8th, 2019

Information Technology’s support team identified computers on the university network which is running an outdated version of Windows 10 and could possibly pose a network security risk. To rectify the situation technicians will be performing an in-place upgrade of outdated computers to the latest stable version of Windows 10. Before we proceed with the upgrade, you will be sent an email to explain the situation, as well as a few minor instructions.

The upgrade will happen after hours @19h00 to minimise the impact it will have on your daily tasks, but you will always receive an email beforehand to notify you. For this reason we ask that you save and close all open documents and close all open software on your computer before you leave work in the afternoon. If you have a laptop, please secure it to your desk. 

The desktop/laptop will not need to come to IT for the upgrade since the upgrade will be initiated remotely. No data or software will be removed from the computer.

If you have any enquiries regarding this upgrade, please contact the IT Service Desk.

Windows updates: for your own safety

Monday, February 26th, 2018

Due to the increasing threat of cybercrime and in an attempt to strengthen the security of our campus devices and network, Information Technology will be performing regular scans of devices on the network to identify possible weaknesses. These scans will be done after hours and will have no impact on your work during the day.

If a device presenting a potential threat is identified, a request will be logged on ServiceNow, Information Technology’s call logging system. One of our IT representatives will then contact the user of the device to establish whether the device is up to date with the latest Windows updates, antivirus updates and if the software is up to date. 

Do not be alarmed when an IT representative calls you and asks to update your SU work device. This process is for your own benefit and will not only protect our network, but also your device and your data.

We would appreciate it if you could assist us with safeguarding our network by regularly installing Windows updates and restarting your device after the updates in order to apply the updates. 

We are also attempting to upgrade PCs with Windows 10 v1511 to the latest version – Windows 10 v1709. To find out which version of Windows 10 your PC is running, press Windows logo key + R, type winver, then select OK.

If you would like to upgrade your PC, please send an e-mail to the IT Service Desk at to log a request.

Windows 10 is on its way

Friday, June 12th, 2015

If their direct marketing approach is anything to go by, Microsoft is extremely eager to upgrade clients to their latest operating system. Over the past two weeks, Windows users have been confronted by a pop-up message on their computer screens, marketing Windows 10.

cortana“What happened to Windows 9 you ask?” It would seem as if Microsoft decided to skip the next logical option, Windows 9, and go directly from version 8 to 10.

The company claims that it’s such a huge leap from Windows 8 tot 10, it wouldn’t make sense to stick to the usual numeric naming convention. Given that Windows 8 hasn’t been the most popular, nor the most successful operating system, Microsoft might want to distance them from it as much as possible.

Whatever the reason, Windows 10 was presented to the media in September last year, and will, according to Microsoft, be available to the public at the end of July.

The bigger news however, is that Microsoft will be offering a free upgrade to Windows 10 to all their clients using the Windows 7 Service Pack 1 or Windows 8.1.

Some staff, depending on the versions of Windows you have installed, might have received a notice from Microsoft asking if they’d like to upgrade. If you say “yes”, a copy is reserved for you and when it’s available another notification will be sent. You can then decide if and when you want to install it.

BUT, just because Microsoft sent you the message, it doesn’t mean your computer can necessarily handle the new operating system.

And, as with most new software, the first release tends to have some glitches and the occasional bug.

IT will first conduct a thorough software testing and will then notify users when it’s safe to install and use it. Please hang in there for a bit longer and keep an eye out for news on Twitter and in Bits & Bytes.

If Microsoft’s marketing material is anything to go by, the new version seems promising and possibly an improvement on Windows 8. (more information is available on Microsoft’s website.

Keep in mind that some of the new functionality isn’t available from the start. Windows Media Center and the previously installed software needed to watch DVDs are also some of the functions that ended up on the chopping board.

The biggest visible change will probably be Cortana, a personal assistant –  Microsoft’s answer to Apple’s less successful Siri. Microsoft Edge will also replace Internet Explorer as a web browser.

More answers regarding the upgrade to Windows 10, can also be found on the Guardian‘s website.

Nevermind Windows 9, here’s Windows 10

Friday, October 10th, 2014

Windows_10_LogoAt the end of September Microsoft introduced their latest operating system, code named Threshold, to the world. It would also be known as Windows 10. Much to the surprise of Microsoft users, the company decided to go straight from Windows 8 to 10, skipping 9 altogether. Microsoft won’t divulge what the reasoning behind this move is, so we can only speculate.

Whatever the case, Windows 10 will be released in 2015 to the public. A technical preview has been released in the meantime and is available on Microsoft‘s website. However, if you download the OS, you’ll also become a member of Microsoft’s Insider Program, making you eligible for updates and new patch releases. The technical version is supposedly only intended for advanced users wanting to test the beta version. Microsoft recommends you don’t install this version on you main computer, but rather on a separate test PC.

But what makes Windows 10 different from Windows 8, or any previous Windows OS for that matter?

Windows 10 attempts to address the shortcomings of the Windows 8 interface. This is changed by improving the experience of people using non-touchscreen technology, for example laptops and desktop PCs. Using Windows 8 was problematic for users of these devices due to its focus on touch screen devices and limitations for mouse and keyboard users.

“the right experience on the right device at the right time.”

According to Microsoft’s Terry Myerson Windows 10 is the “most comprehensive platform ever,” providing a single, unified platform for desktop computers, laptops, tablets, smartphones, and all-in-one devices.” Windows 10 will still be using touch screen technology, but will differentiate between different modes with Continuum mode. When users unplug a mouse or keyboard, they will be asked whether they want to activate the tablet mode.

A huge improvement is the return of the Start menu. Microsoft was severely criticised for omitting this function in Windows 8, making the OS even less user friendly. The new Start menu combines Windows 8’s Metro tiles and the pre-Metro menu. Tiles can now be moved, enlarged and adapted according to a user’s needs.

With the new menu it’s also easier to locate items, whether it’s an app, program or function. You merely type in the item in the text based field and results appear as you type.

Other additions include a smart voice assistant, Cortana. Windows phones already make use of Cortana and its proven to be very popular,

Multiple virtual desktops are also introduced in Windows 10. You can now create multiple work areas and easily move between them. An especially handy feature if you use a second monitor.

[SOURCES: www.wikipedia.org,]



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