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Notices

IT Main Building closed due to COVID

Wednesday, July 28th, 2021

Due to a positive COVID case the IT Main Building has been closed with immediate effect and will only open again on 10 August 2021.

As a result our services will be limited until staff can return to their normal duties. This includes deliveries which will be on hold until 10 August.

During this period we request that customers log calls via the ICT Partner Portal or send an e-mail to help@sun.ac.za

  • Remote user support will be available as normal
  • Hardware support for critical cases logged on the ICT Partner Portal will be arranged on a case by case basis by the technical team.
  • Critical access problems will be managed via the ICT Partner Portal platform.
  • Critical telephone and network services will be managed via the via ICT Partner Portal platform.

We apologise for the inconvenience. Any enquiries can be logged on ICT Partner Portal.

The Protection of Personal Information Act (POPIA) is here

Sunday, July 4th, 2021

The Protection of Personal Information Act (4 of 2013) (POPIA) is in full effect from 1 July 2021.  A brief summary of the POPIA Act is available here.

To support the University community’s readiness for POPIA, the Division for Information Governance has launched a series of guides and tools at www.sun.ac.za/privacy, including our institutional privacy regulations, an online privacy impact self-assessment, and channels for reporting incidents or breaches of personal information.

The Division for Information Governance also offers awareness sessions, facilitated privacy impact assessments, and internal advisory and consulting services by request. For more details, contact privacy@sun.ac.za

Also read POPIA: How valuable is personal information?

Everlytic, the digital messaging platform, also has various of helpful articles on its website, as well as a handy POPIA Powerpoint guide.

IT HUB closed

Wednesday, June 9th, 2021

The IT HUB has been closed this morning due to a positive COVID case of one of the staff members. 

For urgent issues students can go to their Computer User Areas (CUAs) for assistance or for less urgent problems, log a request on servicedesk.sun.ac.za.

IT HUB will be closed until Friday, but we will monitor the situation and keep you updated. 

Dell Optiplex All-in-One PCs for sale

Monday, May 31st, 2021

We currently have 20 Dell Optiplex All-in-One desktops in stock for sale. These PCs are available immediately.

The specifications are as follows:

Processor: i7-10700 (8 Cores/16MB/16T/2.9GHz to 4.8GHz/65W)
Hard drive: M.2 512GB SSD
Memory: 16GB, 1x16GB
Monitor: AIO 23.8″ FHD 1920×1080 IPS Touch

More information is also available on Dell’s website.

Price: R18,170.00  (VAT inclusive)

These desktops are only for sale to SU departments. Unfortunately no private sales are allowed. 

If you department is interested in purchasing one of these desktops, please log a request on servicedesk.sun.ac.za with the description: “AIO available”.

 

External emails not delivered

Thursday, May 6th, 2021

Since Friday, 30 April, many external emails have not been delivered to SU staff and student mailboxes. These messages have been placed under quarantine by Microsoft for security reasons.

The issue was reported to Microsoft earlier this week and is receiving urgent attention from both Microsoft’s engineers as well as our own system engineers. 

We realise that important messages might have been queued and therefore we will release all pending messages tomorrow ((Friday, 7 May) afternoon at 16:00 as a temporary solution to the problem.

Please take note that messages could include spam or phishing emails and you need to be extra careful when dealing with these particular messages.

We apologise for the inconvenience and hope that the situation will be resolved soon. 
Any enquiries regarding this can be logged on the ICT Partner Portal.

 

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