Were you one of our 1 147 clients who “spoke” and completed the Library’s survey last year? Your responses have enabled the Library to identify where we need to improve, as well as where we are doing well. How is the Library responding? Below, we present what “You said” and how “we’re acting”.
| 1. IT | |
| You said… | We’re Acting… |
| Provide easy-to-use access tools that allow me to find things on my own | · The Library is developing video tutorials and more courses on SUNLearn
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| Make it easy to locate information on the Library website | · The Library has made interim changes on the website
· We are also looking at redesigning a client-focused website with better navigation |
| Make it easy to access information to use by myself | · With us creating video tutorials and improving the Library website, it will be easy to access information independently |
| Make it easy to use my devices (laptops, smartphones and tablets) to access Library e-resources and services off-campus.
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· The Library is developing videos to guide you on how to access resources from your devices
· The Library added content on how to use devices to access e-resources to the Off-campus access to Library E-resources webinar (#SmartStudent workshop) and to training sessions for undergraduates and postgraduates · We are willing to hear any further challenges and we will address them |
| 2. Collections & information resources | |
| You said… | We’re Acting… |
| Improve print &/or e-journal collections that I require for my work
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· We will continue to actively negotiate and lobby for additional funding to improve print &/or e-journal collections that are required for the learning, teaching and research needs of academics and students.
· In addition, the Library will continue to involve you (clients) in spending our library acquisitions budget and will communicate information to faculties annually. Faculties are also given an opportunity to review their journal titles. |
| 3. Research support | |
| You said… | We’re Acting… |
| Improve research support (such as helping me manage my references, research data, guiding me in terms of open access publishing and helping me track my research impact)
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· The Library is making a big effort to reach researchers and postgraduate students and recommends attendance of our #SmartResearcher workshops and the annual Library Research Week.
· We are increasing our marketing efforts through the Library Research News blog, library guides, social media and targeted e-mails. We will continue to investigate new platforms to market our services to you as our client. |